Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
Customer Success Manager
Columbia, MD · On-site
$60K - $67K/yr
We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and ...
Quick apply
Customer Success Manager
Columbia, MD · On-site
$60K - $67K/yr
We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and ...
Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role TechnoMile is looking for a Customer Success Manager to join our team! This role owns a dedicated ...
New
Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role TechnoMile is looking for a Customer Success Manager to join our team! This role owns a dedicated ...
New
Customer Success Manager
Washington, DC · On-site
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
Customer Success Manager
Washington, DC · On-site
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...
The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...
Associate Customer Success Manager
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Quick apply
Associate Customer Success Manager
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Customer Success Manager
Washington, DC · On-site
$70K - $80K/yr
Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...
Customer Success Manager
Washington, DC · On-site
$70K - $80K/yr
Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...
Customer Success Manager
Annapolis, MD · On-site
$70K - $80K/yr
Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...
Customer Success Manager
Annapolis, MD · On-site
$70K - $80K/yr
Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...
Customer Success Manager
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Customer Success Manager
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Customer Success Manager
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Customer Success Manager
Washington, DC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Customer Success Manager
$97K - $135K/yr
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
Quick apply
Customer Success Manager
$97K - $135K/yr
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
Associate Customer Success Manager
Bethesda, MD · On-site +1
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Associate Customer Success Manager
Bethesda, MD · On-site +1
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Customer Success Manager II
Washington, DC · On-site
$80K - $107K/yr
Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our ...
Customer Success Manager II
Washington, DC · On-site
$80K - $107K/yr
Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our ...
Associate Customer Success Manager
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Associate Customer Success Manager
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Customer Success Manager
Leesburg, VA · On-site
LightTable AI Customer Success Role LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex ...
Customer Success Manager
Leesburg, VA · On-site
LightTable AI Customer Success Role LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex ...
Customer Success Manager
Washington, DC · On-site
Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person ...
Customer Success Manager
Washington, DC · On-site
Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person ...
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
Quick apply
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
Customer Success Manager (CSM) The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving ...
Customer Success Manager (CSM) The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving ...
Customer Success Manager, Enterprise
Washington, DC · On-site
$100K - $110K/yr
Customer Success Manager, Enterprise The Customer Success Manager oversees the customer retention process by acting as a customer advocate within the organization and streamlining the customer ...
Customer Success Manager, Enterprise
Washington, DC · On-site
$100K - $110K/yr
Customer Success Manager, Enterprise The Customer Success Manager oversees the customer retention process by acting as a customer advocate within the organization and streamlining the customer ...
Weekend Customer Success Manager information
What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?
| Aspect | Weekend Customer Success Manager | Part-Time Customer Support Specialist |
|---|---|---|
| Credentials | Customer success certifications, relevant experience | Basic customer service skills, sometimes certifications |
| Work Environment | Client-facing, strategic engagement, remote or office | Support center, call center, or remote |
| Employer & Industry | Tech, SaaS, subscription services | Retail, telecom, e-commerce |
| Search & Comparison Intent | Customer success roles, client retention | Customer support, troubleshooting |
The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.
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For Weekend Customer Success Manager jobs in Washington, the most frequently searched job titles are:
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Cities in Washington with the most Weekend Customer Success Manager job openings:
Job description
Customer Success Manager (CSM)
We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team.
In this role, you will manage strategic relationships with federal and governmental customers across the United States, serving as their primary point of contact.
Your mission will be to drive customer success through adoption, satisfaction, and measurable operational impact — ensuring Windward's technology delivers consistent value and supports the customer's mission objectives.
You will collaborate closely with cross-functional teams, including Support, Professional Services, Delivery, Product & R&D, Sales & Marketing groups, to deliver an exceptional customer experience and foster long-term partnerships.
Key Responsibilities
- Serve as the primary point of contact for assigned U.S. Federal and Government customers, managing all aspects of the relationship — from onboarding to renewals and growth.
- Ensure customers derive maximum value from the Windward platform by driving adoption, promoting best practices, and leading training sessions tailored to operational use cases.
- Proactively monitor customer health, sentiment, and usage metrics, identifying risks and working cross-functionally to ensure service quality meets or exceeds SLA expectations.
- Act as the voice of the customer internally — providing actionable feedback to influence product improvements, features, and roadmap priorities.
- Partner with the Sales team to identify and team up on upsell and cross-sell opportunities, supporting expansion across agencies and departments.
- Support new feature rollouts, deliver product demos, and ensure seamless communication of value across technical and executive stakeholders.
- Maintain a deep understanding of the U.S. Federal acquisition, procurement, and compliance processes, and align customer success strategies accordingly.
Requirements
- TS Clearance - Must.
- 3+ years of experience in Customer Success or Account Management - Must. preferably in a SaaS company.
- Proven experience working with U.S. Federal or Government customer.
- Familiarity with the Maritime Domain and/or Intelligence Operations (OSINT, VISINT, SIGINT) — an advantage.
- Strong communication and relationship-building skills, with the ability to engage both technical users and senior executives.
- Demonstrated strong and deep knowledge Platform and domain skills with the ability to handle multiple high-priority initiatives in a fast-paced environment.
- Experience using Customer Success tools (CS platforms, Salesforce, helpdesk, or training systems).
- Self-starter with analytical, problem-solving, and strategic thinking abilities.
- Comfortable leading customer training sessions, workshops, and executive briefings.
- Willingness to travel up to 40% across North America and also Internationally for customer meetings, workshops, and on-site engagements.
About Windward Environmental Solutions
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Clinton, NJ, US
Year founded
2002