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Weekend Customer Success Manager Jobs in Nebraska

PenLink

Customer Success Specialist

Lincoln, NE · On-site

You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...

Milliman

Customer Success Representative

Omaha, NE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The motto you live by: "Teamwork makes the dream work; my win is your win, and your win is my win." * 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar ...

Milliman

Customer Success Representative

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The motto you live by: "Teamwork makes the dream work; my win is your win, and your win is my win." * 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar ...

Talent Plus

Client Success Manager

Lincoln, NE · On-site

Bachelor 's degree in Business, Education, or related field (or equivalent experience) 3+ years of experience in customer success, account management, client services, or related roles.Hands-on ...

Talent Plus

Client Success Manager

Lincoln, NE · On-site

Bachelor's degree in Business, Education, or related field (or equivalent experience) * 3+ years of experience in customer success, account management, client services, or related roles. * Hands-on ...

Talent Plus

Client Success Manager

Lincoln, NE · On-site

Bachelor's degree in Business, Education, or related field (or equivalent experience) * 3+ years of experience in customer success, account management, client services, or related roles. * Hands-on ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

Orion Advisor Solutions LLC

Customer Success Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Associate The Customer Success Associate is a frontline support professional ... Manages multiple tasks in a fast-paced environment with attention to detail * Navigates and ...

Orion

Customer Success Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

  • Medical

  • Dental

  • Vision

  • Retirement

About this Opportunity: The Customer Success Associate is a frontline support professional ... Manages multiple tasks in a fast-paced environment with attention to detail * Navigates and ...

Orion

Customer Success Associate

Omaha, NE · Hybrid

$20.67 - $29.57/hr

  • Medical

  • Dental

  • Vision

  • Retirement

About this Opportunity: The Customer Success Associate is a frontline support professional ... Manages multiple tasks in a fast-paced environment with attention to detail * Navigates and ...

Orion Corporation

Customer Success Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

  • Medical

  • Dental

  • Vision

  • Retirement

About this Opportunity: The Customer Success Associate is a frontline support professional ... Manages multiple tasks in a fast-paced environment with attention to detail * Navigates and ...

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Showing results 21-40

All JobsCustomer Success JobsWeekend Customer Success Manager JobsWeekend Customer Success Manager Jobs in Nebraska

Weekend Customer Success Manager information

What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?

AspectWeekend Customer Success ManagerPart-Time Customer Support Specialist
CredentialsCustomer success certifications, relevant experienceBasic customer service skills, sometimes certifications
Work EnvironmentClient-facing, strategic engagement, remote or officeSupport center, call center, or remote
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, e-commerce
Search & Comparison IntentCustomer success roles, client retentionCustomer support, troubleshooting

The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.

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Weekend Customer Success Manager jobs near you

Customer Success Specialist

PenLink

Lincoln, NE • On-site

Other

Posted 11 days ago

Job description

Description
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it's about improving the world and keeping safe the places we call home.
With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You'll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.
Requirements
YOUR RESPONSIBILITIES
• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.
• Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
• Identify risk and growth indicators for assigned accounts
• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
• Adhering to team and company processes.
• Other duties as assigned
YOUR COMPETENCIES & EXPERIENCE
• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
• 3+ years of experience working with OSINT, preferably Tangles, Penlink's primary open-source intelligence tool for law enforcement is required
• Previous experience working with PLX, Penlink's primary digital intelligence platform for law enforcement preferred
• Ability to manage customer issues and resolve escalations
• Support complex, high-value, or marquee accounts
• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
• Proven experience utilizing law enforcement software for a variety of workflows

Apply