The Opportunity We are looking for a Client Concierge (CSR) to be the first point of contact for our company. You are not a "gatekeeper" trying to screen people out; you are the welcoming voice that invites them in.
- The Vibe: You are the "Director of First Impressions." Whether a client calls, texts, or submits a form online, you make them feel heard and valued.
- The Team: You will be joining two other CSRs. The volume is manageable, allowing you to focus on quality interaction rather than rushing through calls.
The Schedule (Please Read Carefully) This is not a standard 9-to-5 position. This role is perfect for someone who prefers free mornings. You must be available for the following rotational schedule:
- Week A (Weekday Focus): Monday through Friday, 11:30 AM – 8:00 PM.
- Week B (Weekend Rotation): Includes Saturday (8 AM – 6 PM) and Sunday (11 AM – 5 PM) plus weekday shifts 9 AM until 5:30 PM.
What You’ll Be Doing
- Intake: Handling incoming leads via phone, text, and website submissions.
- Traffic Control: Routing leads to the appropriate Estimator based on the project type and location.
- Support: Assisting the sales team with administrative tasks to ensure nothing falls through the cracks.
- Learning: You don't need to be a construction expert, but you need to learn enough to know the difference between a bathroom remodel and a deck repair (we will train you).
The Tech Environment
- Hardware: You will work on a company-provided Mac Desktop and iPhone.
- Software: We run on Google Suite (Drive, Docs, Sheets).
- Requirement: You must be comfortable with Apple products and able to navigate digital spreadsheets. We are a paperless office.
What We Are Looking For
- People Skills: We hire for attitude and train for skill. If you are warm, articulate, and organized, we can teach you the industry.
- Reliability: Because this is a shift-based role, punctuality is critical. The team relies on you to be the "anchor" during the evenings and weekends.
- Location: This is an in-office position in Pelham.
Benefits
- Health Insurance: Blue Cross Blue Shield available after 90 days.
- Stability: A consistent paycheck from a company that has never missed payroll.
If you are a night owl or someone who loves having their mornings free, and you want to work with a supportive team, please apply. We are looking for someone to start immediately.
Company Description
We are a family-oriented remodeling company based in Pelham. We aren’t a corporate giant; we are a Father-Son business (plus a close family friend) that has been operating successfully for 5 years. We combine the personal feel of a small business with the financial stability and professional systems of a large firm. Our employee retention rate is excellent because we treat our people like adults, not numbers.