As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Weekend Shift Schedule: Wednesday - Sunday, or Saturday - Wednesday (5-day work week, includes ...
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Weekend Shift Schedule: Wednesday - Sunday, or Saturday - Wednesday (5-day work week, includes ...
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Weekend Shift Schedule: Wednesday - Sunday, or Saturday - Wednesday (5-day work week, includes ...
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As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Weekend Shift Schedule: Wednesday - Sunday, or Saturday - Wednesday (5-day work week, includes ...
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Cloud Operations and Customer Support Engineer Location: Denver, CO Clearance: TS/SCI Citizenship: US Citizenship Required Whether running countries, corporations, or courtrooms, our clients bear the ...
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Longmont, CO · On-site
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Manage Cloud infrastructure, Data management, and Protection solutions * Information security and ... After-hours support and weekends when needed * Team-oriented with a proactive, problem-solving ...
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Niwot, CO · On-site
$62.75 - $83.75/hr
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Niwot, CO · On-site
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$100 - $125/hr
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$95K - $105K/yr
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IT Cloud Engineer
Niwot, CO · On-site
$100 - $125/hr
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Niwot, CO · On-site
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Cloud Engineer
Aurora, CO · On-site
$72.12 - $91.35/hr
... deployed support to our country's most critical missions. We are a full-service government ... As a cloud computing application architect, you know how to create a cloud-based technical ...
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Aurora, CO · On-site
$72.12 - $91.35/hr
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Support cloud migration strategies and hybrid cloud architecture. * Designing and maintaining secure connectivity (VPN, site-to-site, client VPN, Direct Connect, ExpressRoute). * Maintaining ...
Cloud Engineer
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Cloud Engineer
Denver, CO · On-site
$57.50 - $76.75/hr
Tier-2 Support: Act as the escalation point for on-call/break-fix efforts to rapidly diagnose and resolve complex incidents within cloud-based systems. * On-Call Operations: Participate in a rotating ...
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Denver, CO · On-site
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Weekend Cloud Support information
What is a weekend cloud support?
What are the key skills and qualifications needed to thrive as a weekend cloud support?
What are some common challenges faced by weekend cloud support, and how can they be addressed?
What is the difference between Weekend Cloud Support vs Weekend Network Support?
| Aspect | Weekend Cloud Support | Weekend Network Support |
|---|---|---|
| Certifications | Cloud certifications (e.g., AWS, Azure) | Networking certifications (e.g., CompTIA Network+, Cisco CCNA) |
| Work Environment | Cloud platforms, remote support, cloud service providers | On-site or remote network infrastructure support |
| Industry Usage | Cloud service providers, SaaS companies | IT departments, telecom companies |
| Common Search Intent | Support cloud services on weekends | Support network infrastructure on weekends |
Weekend Cloud Support and Weekend Network Support roles share similar work environments and require technical certifications. However, Weekend Cloud Support focuses on cloud platforms like AWS or Azure, while Weekend Network Support centers on network infrastructure and hardware. Both roles are essential for maintaining IT operations during weekends, but they target different technical areas within the IT industry.
What are the most commonly searched types of Cloud Support jobs in Colorado?
The most popular types of Cloud Support jobs in Colorado are:
What are popular job titles related to Weekend Cloud Support jobs in Colorado?
For Weekend Cloud Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Weekend Cloud Support jobs in Colorado look for?
The top searched job categories for Weekend Cloud Support jobs in Colorado are:
What cities in Colorado are hiring for Weekend Cloud Support jobs?
Cities in Colorado with the most Weekend Cloud Support job openings:

Sr. Cloud Support Engineer - Weekend Shift
Denver, CO • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 24 days ago
Job description
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
About This role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
What You'll Be Working On:
- Weekend Shift Schedule: Wednesday - Sunday, or Saturday - Wednesday (5-day work week, includes weekend coverage). On-site required for weekday shifts. Compensation reflects a 10% increase for this schedule.
- Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
- On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
- Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption.
- Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
- Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
- Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
- Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
- Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
What You'll Bring to the Team:
- Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
- Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
- Version Control: Proficiency with Git for code management and collaboration.
- Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
- Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
- Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
- Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
- HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).
Bonus Points:
- Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
- Cloud Expertise: Deep understanding of specific cloud platforms and services.
- Automation Skills: Experience with automation tools and scripting languages.
- Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
- Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
- Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.
Benefits:
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $135,000 - $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
About Crusoe
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Denver, CO, US