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Weekend Chat Support Jobs in Laurel, MD (NOW HIRING)

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Washington, DC * Receive customer IT service requests via telephone, chat, fax, e-mail ... Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and ...

Crisis24

Technical Support Specialist I

Annapolis, MD · On-site

Responsible for supporting customers' short-term and long-term satisfaction and retention. Location ... or chat from customers. * Resolve general inquiries or direct to other team members when ...

Crisis24

Customer Support Specialist I

Annapolis, MD · On-site

Responsible for supporting customers' short-term and long-term satisfaction and retention. Location ... and/or chat from customers. Resolve general inquiries or direct to other team members when ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

Ability to handle high call/chat/email volumes effectively. * Proficiency in computer applications, including CRM and customer support platforms. * Ability to work flexible shifts, including weekends ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Laurel, MD

Weekend Chat Support information

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$14

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$44

How much do weekend chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for weekend chat support in Laurel, MD is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Laurel, MD?

The most popular types of Chat Support jobs in Laurel, MD are:

What are popular job titles related to Weekend Chat Support jobs in Laurel, MD?

For Weekend Chat Support jobs in Laurel, MD, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Laurel, MD look for?

The top searched job categories for Weekend Chat Support jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Weekend Chat Support jobs?

Cities near Laurel, MD with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you

Technical Support Specialist I

Bloomberg Industry Group

Arlington, VA • On-site

$63K - $97K/yr

Full-time

Posted 21 days ago

Job description

The Technical Support Specialist I provides first-line product support by independently managing customer inquiries, troubleshooting issues, and delivering timely resolutions. This role develops expertise in Bloomberg Industry Group products while building strong customer relationships through exceptional service.

What You Will Do

  • Independently manage customer support requests frominitialcontact through resolution.

  • Troubleshoot product functionality, workflow, and configuration issues across assigned Bloomberg Industry Group products.

  • Deliver support through phone, email, live chat, and virtual meetings.

  • Research, analyze, and resolve customer issues while meeting established service levels.

  • Identifyreproducible software defects andsubmitdetailed documentation to Product and Engineering teams.

  • Escalate complex product or technical issues requiring advancedexpertise.

  • Provide customers with product guidance, best practices, and feature recommendations.

  • Collaborate with Product Management, Engineering, Customer Success, Professional Services, and Sales to resolve customer issues.

  • Maintainaccuratecustomer records and case documentation.

  • Contribute to internal knowledge articles and support documentation.

  • Participate in product launches, testing activities, and after-hourssupport whenrequired.

What You Need

  • Bachelor's degree or equivalent combination of education and experience.

  • 3-5years of client support or technical support experience.

  • Excellent troubleshooting and analytical skills.

  • Strong written and verbal communication skills.

  • Experience supporting SaaS or enterprise software preferred.

  • Ability to manage multiple priorities while delivering exceptional customer service.

Compensation Range:

$63,000.00-$97,000.00

Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.


Equal Opportunity


Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law ("Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics ("Discrimination").

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