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Weekend Chat Support Jobs in Champaign, IL (NOW HIRING)

Servbank, sb Inc.

Customer Support Specialist

Savoy, IL

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Savoy, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Champaign, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Champaign, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Savoy, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M ... Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

... support high-value customer accounts and strategic projects. * Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads. * Build ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

... support high-value customer accounts and strategic projects. * Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads. * Build ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

From everyday office essentials to technology, cleaning products, and more, we support businesses ... and chat. • Develop and maintain strong knowledge of Quill's specialized product offerings ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Champaign, IL

Weekend Chat Support information

See Champaign, IL salary details

$14

$26

$44

How much do weekend chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for weekend chat support in Champaign, IL is $26.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Champaign, IL? The most popular types of Chat Support jobs in Champaign, IL are:
What are popular job titles related to Weekend Chat Support jobs in Champaign, IL? For Weekend Chat Support jobs in Champaign, IL, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Champaign, IL look for? The top searched job categories for Weekend Chat Support jobs in Champaign, IL are:
What cities near Champaign, IL are hiring for Weekend Chat Support jobs? Cities near Champaign, IL with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you

Customer Support Specialist

Servbank, sb Inc.

Savoy, IL

$36K - $42K/hr

Full-time

Re-posted 15 days ago

Job description

Description

We are seeking a professional and customer-focused Customer Support Specialist to support routine client requests through various client communication including calls, chats, or emails. This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate demonstrates a strong commitment to customer satisfaction, attention to detail, and the ability to multitask in a fast-paced environment.


About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you're a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.


Key Responsibilites

  • Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
  • Serve as the first point of contact for clients, providing accurate information about banking products and services.
  • Manage and prioritize the phone support queue to ensure timely assistance.
  • Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions.
  • Collaborate with internal departments to address complex client needs and escalate issues as necessary.
  • Troubleshoot, research, respond, and provide training on customer service technology and related issues.
  • Manage resolution of client needs by identifying and coordinating appropriate bank resources; partner with internal departments to ensure client needs are met and issues are followed through to resolution.
  • Maintain up-to-date knowledge of banking policies, procedures, and regulations.

Requirements


  • Previous experience in banking required.
  • Previous experience in customer service preferred.
  • Excellent verbal and written communication skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong problem-solving abilities and attention to detail.
  • Proficient with computer systems and customer management software.

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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