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Weekend Chat Support Jobs in Rantoul, IL (NOW HIRING)

Watchfire Signs LLC

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

... support call, email, and chat. * Perform other various special software and engineering assignments or duties as required. * Occasional weekend duties, such as providing on-call or remote weekend ...

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

... support call, email, and chat. * Perform other various special software and engineering assignments or duties as required. * Occasional weekend duties, such as providing on-call or remote weekend ...

Servbank

Customer Support Specialist

Danville, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Danville, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Hoopeston, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Savoy, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Champaign, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank, sb Inc.

Customer Support Specialist

Savoy, IL

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Savoy, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Champaign, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank

Customer Support Specialist

Hoopeston, IL · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

Servbank, sb Inc.

Customer Support Specialist

Danville, IL · On-site

$36K - $42K/hr

This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Rantoul, IL

Weekend Chat Support information

See Rantoul, IL salary details

$13

$24

$41

How much do weekend chat support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for weekend chat support in Rantoul, IL is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $26.35 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What job categories do people searching Weekend Chat Support jobs in Rantoul, IL look for? The top searched job categories for Weekend Chat Support jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Weekend Chat Support jobs? Cities near Rantoul, IL with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Rantoul, IL as of July 2026, with employment types broken down into 5% Locum Tenens, 47% Full Time, 10% Part Time, 30% Contract, 7% Nights, and 1% Summer. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,296 per year, or $24.2 per hour.
Intern Help Desk Technician

Intern Help Desk Technician

Watchfire Signs LLC

Danville, IL • On-site

$19.25 - $26/hr

Full-time, Internship

Posted 10 days ago

Job description

Summary

Our true differentiator in the market is exceptional technical support/customer service. This position is based onsite at our Danville, IL facility, where our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical

Responsibilities
  • Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
  • Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
  • Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
  • Perform other various special software and engineering assignments or duties as required.
  • Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
  • Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Required Qualifications/Skills:
  • Solid understanding of basics of networking (not simply computer operation) is required.
  • Basic understanding of electronics - including college coursework
  • NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.) 
  • Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support
  • Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
  • Must be able to work onsite at our Danville, IL facility
Required Education and Licensing
  • Pursuing an AA/AAS/AS degree in technical field (or military equivalent) minimum
  • Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred.
  • Must have been enrolled full-time for the current semester, new graduates are still eligible for this position

*Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

*Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other “temporary work authorization” candidates will be considered