ZipRecruiter

Log In

1

Weekend Chat Support Jobs in Rantoul, IL (NOW HIRING)

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M ... Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

... support high-value customer accounts and strategic projects. * Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads. * Build ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

... support high-value customer accounts and strategic projects. * Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads. * Build ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

From everyday office essentials to technology, cleaning products, and more, we support businesses ... and chat. • Develop and maintain strong knowledge of Quill's specialized product offerings ...

previous pagenext page

Showing results 21-40

All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Rantoul, IL

Weekend Chat Support information

See Rantoul, IL salary details

$13

$24

$41

How much do weekend chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for weekend chat support in Rantoul, IL is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $26.35 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are popular job titles related to Weekend Chat Support jobs in Rantoul, IL?

For Weekend Chat Support jobs in Rantoul, IL, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Rantoul, IL look for?

The top searched job categories for Weekend Chat Support jobs in Rantoul, IL are:

What cities near Rantoul, IL are hiring for Weekend Chat Support jobs?

Cities near Rantoul, IL with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Rantoul, IL as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 62% In-person, 19% Hybrid, and 19% Remote job distribution, with an average salary of $50,296 per year, or $24.2 per hour.

Customer Service Representative

Staples, Inc.

Champaign, IL • On-site

$16 - $21.75/hr

Full-time

Retirement, PTO

Re-posted 26 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 634 frontline employees who took The Breakroom Quiz

427th of 734 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Furniture Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

What you’ll be doing

  • Drive a high conversion rate of opportunities within approved margin guidelines.
  • Meet or exceed net sales and margin goals.
  • Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.
  • Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.
  • Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.
  • Meet phone time and dial expectations to stay consistently engaged with customers.
  • Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.
  • Collaborate with cross‑functional partners such as sales teams, merchants, and vendors.
  • Educate customers on relevant Quill.com features and benefits based on category needs.
  • Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.

What you bring to the table

  • A highly driven, competitive, results‑oriented mindset with strong communication and persuasion skills.
  • Ability to excel in an environment that requires adaptability and comfort with change.
  • Strong presentation skills.
  • Self-starter with a results-focused approach.
  • Excellent time management and organizational capabilities.
  • Curiosity and willingness to ask questions, viewing challenges as opportunities.
  • Persistence and resilience—the ability to handle rejection and keep going.
  • Customer‑first mindset.
  • Desire to positively influence team culture and support colleagues.
  • Ability to think dynamically and remain calm under pressure.
  • Commitment to continuous improvement and sharing best practices.

What’s needed – Basic Qualifications

  • At least 12 months of relevant experience in sales or customer service.
  • High School Diploma or GED.

What’s needed – Preferred Qualifications

  • Thorough knowledge of furniture category‑specific products and services and large volume quotes

We Offer

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

What Staples employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply