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Weekend Call Jobs in Alberta (NOW HIRING)

The Brick

Customer Care Call Center

Edmonton, AB

Previous experience in a call centre or customer service environment required * Professional phone and email etiquette * Utmost discretion with confidential customer information * Excellent data ...

Start now staffing LTD.

Home Care Aide

Edmonton, AB

Join our Edmonton talent database for rapid deployment as clients call--no start date required. Job ... Flexible shifts: days/evenings/overnight/weekends/24 -7 Qualifications * 18+, 1-2 years home/senior ...

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All JobsWeekend Call JobsWeekend Call Jobs in Alberta

Weekend Call information

Will jobs call you on the weekend?

For a weekend call job, it is common to be contacted during weekends, especially if the role involves on-call responsibilities or emergency response. The frequency and timing of calls depend on the specific job requirements, employer policies, and the nature of the work schedule. Candidates should clarify expectations during the hiring process.

What is the difference between Weekend Call vs Emergency Room Nurse?

AspectWeekend CallEmergency Room Nurse
CredentialsRN license, possibly specialized certificationsRN license, ACLS, PALS certifications
Work EnvironmentOn-call at healthcare facilities, home or remoteHospital ER, fast-paced, high-stress
Employer & IndustryHospitals, clinics, healthcare providersHospitals, emergency departments
Work ScheduleTypically evenings, nights, weekends on-callShift work, including nights, weekends, holidays

Weekend Call involves being on-call outside regular hours, ready to respond if needed, often from home. Emergency Room Nurses work directly in ERs, providing immediate care in urgent situations. While both roles require nursing credentials and involve irregular hours, ER Nurses are on-site in high-pressure environments, whereas Weekend Call nurses may have more flexible, remote responsibilities.

What are the most commonly searched types of Call jobs in Alberta? The most popular types of Call jobs in Alberta are:
What cities in Alberta are hiring for Weekend Call jobs? Cities in Alberta with the most Weekend Call job openings:
Weekend Call jobs near you

Call Center & Contact Center Professionals

Hire Resolve.com

Edmonton, AB

Full-time

Medical, Dental, Vision, Life, PTO

Posted 25 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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