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Weekend Call Center Jobs in Jackson, MS (NOW HIRING)

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Weekend Call Center information

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How much do weekend call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for weekend call center in Jackson, MS is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a weekend call center representative?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What skills and qualifications are needed to thrive as a weekend call center representative?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What challenges do weekend call center representatives face, and how can they manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Jackson, MS?

The most popular types of Call Center jobs in Jackson, MS are:

What are popular job titles related to Weekend Call Center jobs in Jackson, MS?

For Weekend Call Center jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Weekend Call Center jobs in Jackson, MS look for?

The top searched job categories for Weekend Call Center jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Weekend Call Center jobs?

Cities near Jackson, MS with the most Weekend Call Center job openings:

Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Jackson, MS as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, 2% Temporary, and 4% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $32,466 per year, or $15.6 per hour.

Call Center Representative - Ridgeland, MS (Onsite)

Gainwell Technologies

Ridgeland, MS • On-site

$29K - $41K/yr

Other

Medical, Retirement, PTO

Re-posted 7 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

137th of 245 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Ridgeland, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission

  • Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
  • Serve as the first tier of support for web portal navigation, including login and password assistance.
  • De-escalate situations with dissatisfied callers, providing empathetic and effective support.
  • Handle complex tasks and assignments independently within defined processes.
  • Utilize information systems, including internal databases, Medicaid websites, and knowledge management tools, to provide accurate information.
  • Document all calls promptly and accurately.
  • Prioritize and resolve most inquiries and issues independently, escalating more complex matters as needed.
  • Stay informed about updates and changes to Medicaid and healthcare policies.
  • Adhere to call quality standards to deliver an exceptional provider experience.
  • Manage call handling times to help the team meet service level goals.
  • Comply with contract requirements, business rules, and relevant legal and industry regulations.
  • Perform other duties as assigned.
What we're looking for
  • High school diploma or GED equivalent required
  • Minimum of three years of customer service experience
  • Proven experience collaborating with internal departments and personnel
  • Familiarity with operating fax machines, telephone systems, and computer software applications
  • Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
What you should expect in this role
  • This position is onsite in Ridgeland, MS.
  • The work schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.
  • Training is approximately 3 weeks.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.

This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-ONSITE #LI-PP1 #LI-CM1
#LI-ONSITE #LI-JA1 #LI-CM1
The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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