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Independent Contractor Call Center Agent Jobs in Jackson, MS

Liveops

Remote Customer Service Agent

Brandon, MS · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Jackson, MS · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Dart

CDL-A Independent Contractor

Jackson, MS · On-site

$1.07/hr

Dart is Now Seeking CDL-A Independent Contractors w/ LP Opportunities CDL-A Independent Contractors ... Pay rates and incentives vary by select areas and are subject to change without notice - call a ...

Dart

CDL-A Independent Contractor

Madison, MS · On-site

$1.07/hr

Dart is Now Seeking CDL-A Independent Contractors w/ LP Opportunities CDL-A Independent Contractors ... Pay rates and incentives vary by select areas and are subject to change without notice - call a ...

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Independent Contractor Call Center Agent information

See Jackson, MS salary details

$9

$15

$21

How much do independent contractor call center agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for independent contractor call center agent in Jackson, MS is $15.00, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What is an independent contractor call center agent?

An Independent Contractor Call Center Agent is a self-employed professional who provides customer service, sales, or support on behalf of a company. Instead of being a traditional employee, they work as freelancers, often setting their own schedules and handling business expenses. They typically take calls from home or a remote location, using their own equipment and internet connection. Since they are independent contractors, they are responsible for managing taxes, benefits, and business costs.

What are the key skills and qualifications needed to thrive as an independent contractor call center agent?

To excel as an Independent Contractor Call Center Agent, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call-handling systems, and troubleshooting tools is often required. Exceptional organizational skills, self-motivation, and the ability to manage time independently help agents stand out. These abilities are crucial for effectively handling customer inquiries, meeting performance targets, and thriving in a remote or flexible work environment.

What is the typical work schedule like for an independent contractor call center agent?

As an Independent Contractor Call Center Agent, your work schedule is usually flexible and can vary based on the needs of the client or your availability. Many independent agents set their own hours, though some projects may require availability during specific times or shift blocks to meet high customer demand. You’ll often work remotely and independently, but clear communication with supervisors and adherence to agreed-upon schedules are important for maintaining consistent workflow. This flexibility can be ideal for those balancing other commitments, but it also requires strong time management and discipline to meet client expectations.

What are the most commonly searched types of Call Center Agent jobs in Jackson, MS?

The most popular types of Call Center Agent jobs in Jackson, MS are:

What are popular job titles related to Independent Contractor Call Center Agent jobs in Jackson, MS?

For Independent Contractor Call Center Agent jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Independent Contractor Call Center Agent jobs in Jackson, MS look for?

The top searched job categories for Independent Contractor Call Center Agent jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Independent Contractor Call Center Agent jobs?

Cities near Jackson, MS with the most Independent Contractor Call Center Agent job openings:

Independent Contractor Call Center Agent jobs near you
Infographic showing various Independent Contractor Call Center Agent job openings in Jackson, MS as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,205 per year, or $15 per hour.

Customer Service Representative

Contractor In Charge

Jackson, MS • On-site

$19/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Agent

The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks. This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking. This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach. The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!

Location: Must live in Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virginia

What We Offer:

  • Competitive salary - starting at $19/hour
  • Equipment stipend of $100/month
  • Medical Benefits -available after 90 days!
  • Retirement Savings Plan
  • Vacation Pay
  • Paid training
  • Advancement Opportunities

Responsibilities:

  • Answer all incoming calls or online inquiries, as the initial point of contact
  • Using a company-prepared script, answer our customers' questions and guide them to the best service-solution for their home
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs
  • Help the field team by taking detailed notes from customer calls and entering them into our system
  • Contribute to our company's culture by being upbeat and hard-working

Requirements:

  • High School Diploma/GED is required
  • Self-starter, reliable, flexibility with hours
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Courteous, professional manner, strong customer service skills
  • Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office
  • Excellent multitasking and follow-up skills, with high attention to detail
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.

Work Schedule:

  • This entry-level work-from-home job works a flexible schedule depending on business needs.

We are an equal opportunity employer

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