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Weekend Call Center Jobs in Baltimore, MD (NOW HIRING)

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Weekend Call Center information

See Baltimore, MD salary details

$10

$17

$24

How much do weekend call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for weekend call center in Baltimore, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What is a weekend call center representative?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What challenges do weekend call center representatives face, and how can they manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What skills and qualifications are needed to thrive as a weekend call center representative?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Baltimore, MD?

The most popular types of Call Center jobs in Baltimore, MD are:

What are popular job titles related to Weekend Call Center jobs in Baltimore, MD?

For Weekend Call Center jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Weekend Call Center jobs in Baltimore, MD look for?

The top searched job categories for Weekend Call Center jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Weekend Call Center jobs?

Cities near Baltimore, MD with the most Weekend Call Center job openings:

Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Call Center Operator - Healthcare

Mercy Medical Center

Baltimore, MD • On-site

$26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator / Practice Communications Coordinator!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Practice Communications Coordinator (Referrals) is responsible for overseeing the GI referral work queue and coordinating patient appointments with all providers in the Institute for Digestive Health and Liver Disease. This role acts as a key point of contact for patients, helping to ensure a seamless, efficient, and positive experience.


Responsibilities

  • Manage and work the GI referral work queue to ensure timely review and processing of all referrals

  • Contact patients to coordinate appointments with across the GI/Colorectal subspecialties

  • Schedule office appointments accurately including entering all demographic information, including ensuring referrals are properly entered and flagged for upcoming visits.

  • Send new patient packets, remind patients regarding e-check-in protocals, scan documents, and maintain organized electronic records.

  • Provide patients with information on physicians, locations, and educational materials.

  • Interview callers to fully understand the information requested and deliver high-quality customer service on every interaction.

  • Recommend workflow improvements to enhance the patient experience.

  • Promote teamwork, call center efficiency, and uphold the professional image of Mercy Medical Center.


Requirements

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
    • Prefer a minimum 1 year of call center experience

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
    • Prefer a minimum 1 year of call center experience
Education:UNAVAILABLEEmployment Type: FULL_TIME

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