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Call Listener Jobs in Baltimore, MD (NOW HIRING)

Health Care

Call Center Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

Listen carefully to callers, assess their needs, and connect them with the appropriate services ... As a Call Center Specialist, you'll have the opportunity to: * Make a meaningful impact every day ...

New

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Excellent listening skills with the ability to understand, not just respond. * Punctual and self ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Excellent listening skills with the ability to understand, not just respond. * Punctual and self ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Excellent listening skills with the ability to understand, not just respond. * Punctual and self ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Excellent listening skills with the ability to understand, not just respond. * Punctual and self ...

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Call Listener information

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$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Baltimore, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Baltimore, MD? For Call Listener jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Baltimore, MD look for? The top searched job categories for Call Listener jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Call Listener jobs? Cities near Baltimore, MD with the most Call Listener job openings:
Call Listener jobs near you

Call Center Specialist

Health Care

Baltimore, MD • On-site

$16.75 - $20.75/hr

Other

Posted 3 days ago

New

Job description

Join Our Team as a Call Center Specialist
Health Care for the Homeless | Make Every Call Count
Are you passionate about helping people and delivering exceptional customer service?
At Health Care for the Homeless, every phone call is an opportunity to make a difference. As a Call Center Specialist, you'll be the welcoming voice that connects individuals and families to life-changing health care and support services. Whether you're scheduling appointments, answering questions, or helping someone navigate our services, your compassion and professionalism will help create a positive experience for every caller.
If you're a strong communicator who enjoys solving problems, thrives in a fast-paced environment, and believes everyone deserves access to quality health care, we'd love to meet you.
What You'll Do
As a member of our collaborative Call Center Team, you will:
  • Serve as the first point of contact for clients, community members, and partners seeking agency services.
  • Schedule appointments and provide accurate information for multiple clinic locations.
  • Complete client registration, insurance verification, referrals, medical records requests, and enrollment activities to support one-call resolution whenever possible.
  • Gather and document client information accurately in the electronic health record (EHR), including demographics, consent, and insurance information.
  • Listen carefully to callers, assess their needs, and connect them with the appropriate services within our organization or through community partners.
  • Respond to questions, concerns, and complaints with empathy, professionalism, and a solution-focused approach.
  • Deliver culturally responsive, client-centered service that is respectful, ethical, inclusive, and trauma-informed.
  • Collaborate with teammates to improve workflows, update procedures, and enhance the client experience.
  • Maintain a professional workspace and represent the organization with integrity and pride.
  • Support departmental goals while adhering to agency policies, quality standards, safety protocols, HIPAA, and regulatory requirements.
What You Bring
Required Qualifications
  • High school diploma or GED.
  • At least one year of customer service experience.
  • Strong computer skills and the ability to learn electronic health record and scheduling systems.
  • Excellent verbal and written communication skills.
  • Ability to maintain confidentiality and exercise sound judgment.
  • A calm, professional demeanor when handling challenging or emotional situations.
  • Strong organizational skills with the ability to multitask, adapt to interruptions, and work effectively in a team environment.
Preferred Qualifications
  • Experience working with individuals experiencing homelessness or from low-income communities.
  • Experience using medical, insurance, or healthcare databases.
  • Bilingual in Spanish (additional compensation provided).
  • De-escalation training or experience managing difficult conversations.
Why You'll Love Working Here
At Health Care for the Homeless, our work is grounded in the belief that health care is a human right. Every member of our team contributes to creating a welcoming environment where every person is treated with dignity, compassion, and respect.
As a Call Center Specialist, you'll have the opportunity to:
  • Make a meaningful impact every day by connecting people with essential health care services.
  • Join a supportive, mission-driven team that values collaboration and continuous learning.
  • Grow professionally through ongoing development and performance improvement opportunities.
  • Be part of an organization committed to advocacy, equity, and community impact.
Our Core Values
We are proud to foster a workplace built on:
  • Dignity
  • Authenticity
  • Hope
  • Justice
  • Passion
  • Balance
Every employee is expected to model these values while supporting our mission and advocating for those we serve.
Additional Responsibilities
All Health Care for the Homeless employees are expected to:
  • Participate in organizational advocacy and quality improvement initiatives.
  • Protect client privacy by maintaining compliance with HIPAA and all applicable privacy and security regulations.
  • Perform additional duties as needed to support our mission and the communities we serve.

Ready to Make a Difference?
If you're looking for more than just a job-if you're looking for a career where your compassion, communication skills, and commitment to service can truly change lives-we encourage you to apply.
Join Health Care for the Homeless and become the voice that helps people access the care they deserve.

Apply