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Call Listener Jobs in Baltimore, MD (NOW HIRING)

MTM

Customer Service Representative

Baltimore, MD · On-site

$21/hr

... via an automated call distribution (ACD) system, regarding scheduling of non-emergent ... Listen and obtain information from callers in a professional, systematic and organized manner

MAPMG

Gastroenterologist (PRN)

Timonium, MD · On-site

Support a call schedule where call is divided equally amongst all providers * Provide inpatient ... Communicate thoughtfully (listen, educate, advocate) * Lead with integrity * Value teamwork * Are ...

MAPMG

Gastroenterologist (PRN)

Upper Marlboro, MD · On-site

Support a call schedule where call is divided equally amongst all providers * Provide inpatient ... Communicate thoughtfully (listen, educate, advocate) * Lead with integrity * Value teamwork * Are ...

MAPMG

Gastroenterologist (PRN)

Lutherville Timonium, MD · On-site

$384K/yr

Support a call schedule where call is divided equally amongst all providers * Provide inpatient ... Communicate thoughtfully (listen, educate, advocate) * Lead with integrity * Value teamwork * Are ...

MTM

Customer Service Representative

Baltimore, MD

$22.50/hr

Listen and obtain information from callers in a professional, systematic and organized manner ... Maintain acceptable abandoned call rates, average handle time, productivity percentage, and ...

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All JobsCall Listener JobsCall Listener Jobs in Baltimore, MD

Call Listener information

See Baltimore, MD salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Baltimore, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Baltimore, MD? For Call Listener jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Baltimore, MD look for? The top searched job categories for Call Listener jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Call Listener jobs? Cities near Baltimore, MD with the most Call Listener job openings:
Call Listener jobs near you

Spanish Multi-Disciplined Language Analyst (Level 1-4)

GRVTY

Fort George G Meade, MD

$250K/yr

Full-time

Re-posted 26 days ago

Job description

What Impact You'll Have:

GRVTY is seeking Spanish Multi-Disciplined Language Analysts (MDLA) to support Department of Defense/IC missions at Fort Meade, MD. As a Spanish MDLA, you will be responsible for cryptologic language analysis while supporting IC missions that are vital to our national security.

What You'll be Owning:

  • Perform tasks required to process voice and/or graphic language materials in support of SIGINT operations.
  • Demonstrate skills recovering essential elements of information
  • Render translations and/or transcripts that are complex and sophisticated written and/or spoken material
  • Gist straightforward, factual written and/or spoken material

What You Must Have:

  • Active TS/SCI with polygraph clearance
  • Level 1: HS diploma + 2 years of experience, Interagency Language Roundtable (ILR) Skill Level 2+ in Listening and Reading
  • Level 2: HS diploma + 6 years of experience or AA/AS + 4 years, Interagency Language Roundtable (ILR) Skill Level 3 in Listening OR Reading
  • Level 3: HS diploma + 14 years of experience or BA/BS + 10 years, Interagency Language Roundtable (ILR) Skill Level 3 in Listening OR Reading
  • Level 4: HS diploma + 19 years of experience or BA/BS + 15 years, Interagency Language Roundtable (ILR) Skill Level 3 in BOTH Listening and Reading

Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

Maryland Pay Range
$96,000—$250,000 USD

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details.  A member of the HR team will respond to your request within 2 business days. 

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) 

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.