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Weekend Call Center Training Jobs in Calgary, AB

Canadian Blood Services

Donor Centre Manager

Calgary, AB · On-site

CA$114K - CA$135K/yr

An equivalent combination of training and experience may be considered. What we offer you * 4 weeks ... An on-site role based at Canadian Blood Services upcoming Donor Centre scheduled to open at 840 ...

Pitch Health Solutions

Transfer Agent

Calgary, AB · Remote

... training ✅ Full-time schedule ✅ Monday-Friday, 9AM-6PM EST ✅ No weekends 📞 What You'll Do ... Your full name (spell it slowly) Your previous sales or call center experience Why YOU will be our ...

Amazon

Onsite Medical Representative

Calgary, AB

Participate in training and certification to facilitate first aid, CPR and AED certifications ... Work flexible shifts which could include days, nights, holidays, and/or weekends. Assist with ...

WinSport

Team Lead, Guest Relations

Calgary, AB

... weekends, and holidays * Previous experience working in a rental shop, tech shop, call center ... training and maintaining an active lifestyle. You will thrive and be supported as you discover ...

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All JobsCall Center Training JobsWeekend Call Center Training JobsWeekend Call Center Training Jobs in Calgary, AB

Weekend Call Center Training information

What is the difference between Weekend Call Center Training vs Weekend Customer Service Representative?

AspectWeekend Call Center TrainingWeekend Customer Service Representative
CredentialsBasic communication skills, training programsCustomer service skills, sometimes specific product knowledge
Work EnvironmentTraining sessions, call simulations, online modulesHandling customer calls, resolving issues, assisting clients
Employer UsagePrepares individuals for call center rolesActual job position in call centers or customer service departments

Weekend Call Center Training focuses on preparing individuals with the skills needed for call center roles, often through courses and practice. In contrast, a Weekend Customer Service Representative is a role where the individual applies those skills by handling customer inquiries during weekends. Training is a preparatory step, while the representative is the active job position.

What are the most commonly searched types of Call Center Training jobs in Calgary, AB? The most popular types of Call Center Training jobs in Calgary, AB are:
Weekend Call Center Training jobs near you

Call Center & Contact Center Professionals

Hire Resolve.com

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted yesterday

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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