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Weekend Call Center Training Jobs in Calgary, AB

An equivalent combination of training and experience may be considered. What we offer you * 4 weeks ... An on-site role based at Canadian Blood Services upcoming Donor Centre scheduled to open at 840 ...

... training ✅ Full-time schedule ✅ Monday-Friday, 9AM-6PM EST ✅ No weekends 📞 What You'll Do ... Your full name (spell it slowly) Your previous sales or call center experience Why YOU will be our ...

Participate in training and certification to facilitate first aid, CPR and AED certifications ... Work flexible shifts which could include days, nights, holidays, and/or weekends. Assist with ...

... weekends, and holidays * Previous experience working in a rental shop, tech shop, call center ... training and maintaining an active lifestyle. You will thrive and be supported as you discover ...

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Weekend Call Center Training information

What is the difference between Weekend Call Center Training vs Weekend Customer Service Representative?

AspectWeekend Call Center TrainingWeekend Customer Service Representative
CredentialsBasic communication skills, training programsCustomer service skills, sometimes specific product knowledge
Work EnvironmentTraining sessions, call simulations, online modulesHandling customer calls, resolving issues, assisting clients
Employer UsagePrepares individuals for call center rolesActual job position in call centers or customer service departments

Weekend Call Center Training focuses on preparing individuals with the skills needed for call center roles, often through courses and practice. In contrast, a Weekend Customer Service Representative is a role where the individual applies those skills by handling customer inquiries during weekends. Training is a preparatory step, while the representative is the active job position.

What are the most commonly searched types of Call Center Training jobs in Calgary, AB? The most popular types of Call Center Training jobs in Calgary, AB are:

CA$18/hr

Part-time

Posted 2 days ago

New


Job description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time positions available; weekend availability required. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays.

Knowledge and Skills Required:

  • Good communicator – fluent in reading, writing and spoken English
  • Ability to speak a second language an advantage
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Computer literate and experienced with MS Office
  • Good problem-solving skills
  • Able to work on own initiative
  • High school diploma or general equivalency diploma (GED)
  • Experience in the transit/transportation industry a definite asset
  • Familiarity with routes, roadways, transit operations, etc.
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

  • Answer incoming telephone calls for bookings, enquiries and assistance
  • Add bookings on-line for customers without computer access
  • Answer customers' questions about service, booking system and vehicles
  • Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items
  • Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
  • Monitor RideCo App to ensure functionality and performance
  • Perform daily audits of on-time performance
  • Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.