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Weekend Call Center Outbound Jobs in Tennessee (NOW HIRING)

Pacer Group

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

May be inbound, outbound or a combination of both. * Typically has a High School diploma and customer service or call center experience. Education/Experience: * High School Diploma or GED required ...

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Weekend Call Center Outbound information

What is a weekend call center outbound?

Weekend Call Center Outbound jobs involve making outgoing calls to customers or prospects on weekends. These roles typically focus on sales, surveys, appointment setting, or providing information about products and services. Employees are expected to communicate effectively, follow call scripts, and meet specific performance targets. Weekend shifts offer flexibility for those seeking part-time work or supplemental income. Strong communication and persuasion skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a weekend call center outbound?

To thrive as a Weekend Call Center Outbound Representative, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and basic computer proficiency is usually required. Outstanding interpersonal skills, resilience, and the ability to handle rejection help individuals excel in this role. These skills ensure representatives can effectively engage customers, meet outreach targets, and maintain a positive company image.

What are the typical challenges faced in a weekend call center outbound role, and how can I prepare for them?

In a Weekend Call Center Outbound role, one common challenge is maintaining a high level of motivation and energy, especially when dealing with frequent rejections or uninterested customers. Additionally, weekend shifts may require adapting to different call volumes and customer expectations compared to weekdays. To prepare, focus on developing strong communication and resilience skills, and be ready to work independently or as part of a smaller weekend team. Staying organized and setting personal goals can also help you stay engaged and meet performance targets.

What is the difference between Weekend Call Center Outbound vs Weekend Call Center Inbound?

AspectWeekend Call Center OutboundWeekend Call Center Inbound
Primary RoleMaking outbound calls to customers or prospectsHandling incoming calls from customers
Work EnvironmentActive outreach, sales, or survey-focusedCustomer support, inquiry resolution
Required SkillsCommunication, persuasion, sales techniquesCustomer service, problem-solving
Common CertificationsNone specific, sometimes sales or communication coursesCustomer service certifications often preferred

Weekend Call Center Outbound roles focus on making calls to promote products or gather information, while Weekend Call Center Inbound positions handle incoming customer inquiries. Both roles require strong communication skills but differ in their daily tasks and interaction types. Understanding these differences helps job seekers choose the right position based on their skills and preferences.

What are the most commonly searched types of Call Center Outbound jobs in Tennessee?

The most popular types of Call Center Outbound jobs in Tennessee are:

What cities in Tennessee are hiring for Weekend Call Center Outbound jobs?

Cities in Tennessee with the most Weekend Call Center Outbound job openings:

Weekend Call Center Outbound jobs near you

Manager, Consumer Call Center (8a-5p) Administrative -Bristol, TN

Ballad Health

Bristol, TN • On-site

Full-time

Re-posted 6 days ago

Ballad Health rating

6.5

Company rating: 6.5 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

606th of 891 rated healthcare providers

Job description

Job Description:
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center

What Ballad Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Ballad Health

Sourced by ZipRecruiter

Become a part of the Ballad Health story. Together, we are transforming our region. We're making communities healthier. We're expanding access to critical services in rural areas.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Johnson City, TN, US

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