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The Field Technician, Monitoring will perform the technical, logistical, and administrative duties required to install NK equipment into customer sites. The Field Technician also performs emergency repair services, as required.

Essential Functions and Main Duties

• Serves as onsite lead for capital installations, manages 3rd party activities and duties, and communicates expectations.
• Trains 3rd party staff in basic duties related to cable pulling, inventory, staging, and installation.
• Performs high-level quality checks of all equipment prior to installation at a customer site.
• Performs WMTS system installations prior to go-live.
• Coordinates with tech support and/or sales administration when issues cannot be resolved onsite.
• Troubleshoots and repairs NKA capital equipment onsite and resolves network issues when possible.
• Installs all capital equipment at customer sites or departments as outlined by the installation design documents.
• Follows installation plans provided by corporate and communicates issues or variances as required.
• Completes as-built documentation required for project closeout and communicates with the customer.
• Ensures the customer is trained and knowledgeable about all equipment locations and components.
• Ensures all equipment is working properly, installations are neat and orderly, and the customer is satisfied.
• Adheres to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business needs.

Qualifications

Education / Certification / Experience Required:

• Associate degree in electronics or related discipline; relevant education and experience accepted in lieu of degree
• 2+ years of experience with installation; preferably in a hospital environment
• Basic cabling and construction principles
• Basic familiarity with networks
• Level and compensation depend on location, experience, education and skills

Competencies Required:

• Strong organization and time management skills
• Detail oriented and deadline focused
• MS Office, Sales Force, Concur, Pilgrim, Confluence, Smartsheet
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment

Compensation

The anticipated range for this position is $23.00 to $33.00 an hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday and occasional weekends, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical: This position requires reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 30 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.

Travel: Approximately 100%

Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.