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Weekend Agent Support Representative Jobs in Utah

$18.75 - $25.50/hr

As a Sales Support Representative (SSR), you'll take ownership of a territory across Adelaide ... weekends free. Reporting to the State Field Manager - Southern, you'll enjoy the autonomy of ...

Services Support Rep 2 Minimum Wage to Contractor: $15.54 (Approx. 3 Months, CTH) SLC, UT If ... Clarify all days- including weekends. *Please do not forget to include the Technical/Customer ...

Sales Support Specialist

Provo, UT · On-site

$35K - $45K/yr

Our reps are expected to maintain an engaging energy and enthusiasm with our customers, surpassing ... Company Agent * Computer Literate * Desire to engage customers in an upbeat, helpful manner

Sales Support Specialist

Provo, UT · On-site

$35K - $45K/yr

Our reps are expected to maintain an engaging energy and enthusiasm with our customers, surpassing ... Company Agent * Computer Literate * Desire to engage customers in an upbeat, helpful manner

Our reps are expected to maintain an engaging energy and enthusiasm with our customers, surpassing ... Company Agent * Computer Literate * Desire to engage customers in an upbeat, helpful manner

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Weekend Agent Support Representative information

What is the difference between Weekend Agent Support Representative vs Customer Service Associate?

AspectWeekend Agent Support RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, remote support, or in-office settings, primarily during weekendsRetail stores, call centers, or office settings, with varied shifts including weekends
Industry UsageTelecommunications, tech support, retail, and service industriesRetail, hospitality, telecom, and service sectors
Search & Comparison IntentFocuses on weekend-specific support roles with technical or customer service dutiesGeneral customer service roles across various industries, including weekends

The Weekend Agent Support Representative typically handles technical or customer support tasks during weekends, often requiring specific technical skills. Customer Service Associates provide general support across industries, with flexible shifts including weekends. Both roles involve customer interaction but differ mainly in technical requirements and work settings.

What are popular job titles related to Weekend Agent Support Representative jobs in Utah? For Weekend Agent Support Representative jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Weekend Agent Support Representative jobs in Utah look for? The top searched job categories for Weekend Agent Support Representative jobs in Utah are:
What cities in Utah are hiring for Weekend Agent Support Representative jobs? Cities in Utah with the most Weekend Agent Support Representative job openings:

Desktop Support Rep/Technical Support

Amicis Global

Salt Lake City, UT • On-site

Contractor

Re-posted yesterday


Job description

Title: IT Desktop Support Rep/Technical Support
Location: South Jordan, UT
Duration: 6-12 Months

The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environmen