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Weekend Active Listening Jobs (NOW HIRING)

Ansira

Partner Support Associate

$17.50 - $22.50/hr

Identify customer needs through active listening, researching issues, resolving problems, and ... Flexibility to work a schedule that may include weekends and non-standard business hours, with ...

EagleCare LLC

Weekend Receptionist (Part-time)

Fishers, IN · On-site

$14.75 - $19.50/hr

Weekend Receptionist Opportunity at Allisonville Meadows Part-time Weekends The Receptionist serves ... Friendly and professional demeanor providing patience, empathy, active listening skills and the ...

Five-Star Home Solutions

Real Estate Acquisitions

$500K/yr

... active listening, and the ability to quickly establish trust with homeowners across the country ... Evening and weekend availability is required to maximize deal flow What Sets This Role Apart:

NES1

Collector-Third Party

Solon, OH · On-site

$17/hr

Set schedule - no weekends * Great benefits including health, dental, vision, life and 401K ... Excellent customer service, communication and active listening skills * Ability to negotiate, be ...

Q&B Foods

Be Seen First

General Labor- Food Production (Second Shift)

Clarksville, TN · On-site

$16/hr

Communication skills verbal and written, reading comprehension, active listening, problem solving ... with occasional weekends. Hours are 3pm-11:30pm Work Environment This job operates in a food ...

Tomah Health

Volunteer- Hospice Pet Therapy

Tomah, WI · On-site

Provides support by active listening and focusing conversations on areas of patient interest that ... On the weekend, call the RN on-call. * Calls in if they are ill or cannot keep their appointments ...

Tomah Health

Volunteer- Hospice Pet Therapy

Tomah, WI · On-site

Provides support by active listening and focusing conversations on areas of patient interest that ... On the weekend, call the RN on-call. * Calls in if they are ill or cannot keep their appointments ...

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Partner Support Associate

Remote

Ansira
Marketing • 501 - 1,000 employees
Learn more about Ansiraexternal

$17.50 - $22.50/hr

Other

Posted 26 days ago

Job description

Partner Support Associate

The Partner Support Associate is responsible for handling incoming calls, chats, and emails in English from clients' customers. This position provides customer service support and resolution of routine questions related to client's services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty.

Duties/Responsibilities:

  • Respond to incoming calls, chats, and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.
  • Provide accurate and complete information to customers by using the applicable tools, resources, and outlined procedures.
  • Understand the company's products or services to effectively address client questions and concerns.
  • Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
  • Document tickets (calls, chats, and emails) in the call center database.
  • Follow specific scripts or call flows to ensure accuracy of information provided.
  • Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
  • Attend training sessions and team meetings to enhance skills and knowledge.
  • Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
  • Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
  • Show a willingness to learn new things and adapt to company guidelines and procedures.
  • May perform other administrative duties as assigned.

Required Skills/Abilities:

  • Strong written and verbal communication skills in English
  • Exceptional communication, active listening skills, and interpersonal skills.
  • Empathy and customer-oriented approach.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficient in call center software and technology. Experience with Salesforce is a plus.
  • Strong problem-solving skills to address and resolve customer issues efficiently.
  • Proven track record of reliability.
  • Flexibility to work a schedule that may include weekends and non-standard business hours, with scheduled days off based on business needs.

Education and Experience:

  • High school diploma or equivalent.
  • Experience in a customer support role or a related role.

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