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Webex Jobs (NOW HIRING)

Central Health

Unified Communications Engineer

Administer and engineer enterprise cloud-based Unified Communications platforms, including Cisco Webex Calling, Webex Contact Center, and Webex Connect, using Cisco Control Hub. * Design, configure ...

Robert Half

Systems Engineer

Saint Paul, MN · On-site

$60 - $80/hr

Robert Half has a client that is looking for a Webex Contact Center Systems Engineer. This position is a contract to begin but open because of a departing long term employee and has the potential to ...

Core BTS, Inc.

Senior Voice Engineer

Indianapolis, IN · On-site

Support and maintain Cisco Contact Center solutions, including Webex Contact Center and Cisco UCCX * Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and ...

Focused HR Solutions

Network Engineer 1.19

Dover, DE · On-site

$65 - $77/hr

Provisioning Webex software-based "Soft Phones" for customers. * Provisioning Webex Cloud-based "Desktop" phones. * Provisioning and maintaining clear ties to Redsky E911 application for E911 ...

eTeam

Epicor Kinetic Developer

Richardson, TX · On-site

Webex or team Must Have Skills (TOP 3 SKILLS) - Epicor Kinetic , Cloud Migration, .net full stack developer Detailed . (Word Document if any). Upgrade Epicor ERP to required Kinetic compatible ...

INSPYR Solutions

CCIE Collaboration Engineer

Boston, MA · On-site

$80 - $130/hr

We are looking for a CCIE Collaboration Certified Engineer to lead a Webex Contact Center transformation. The candidate must have deep, hands-on expertise in Cisco Webex Contact Center (WxCC ...

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC). * Troubleshoot performance and incidents; maintain diagrams, runbooks, and change ...

Noblesoft Technologies

Webcast Support

Santa Clara, CA · On-site

$18.75 - $25/hr

Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. * Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event ...

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How much do webex jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for webex in the United States is $36.90, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $48.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working in a Webex-focused role, and how can they be addressed?

Professionals in Webex-related roles often encounter challenges such as managing large-scale virtual events, ensuring seamless integration with other collaboration tools, and addressing varied user technical issues. To overcome these, it's important to stay updated with the latest Webex features, maintain clear documentation for users, and collaborate closely with IT and support teams. Regular training sessions and proactive monitoring can also help in quickly resolving technical hiccups and improving overall user experience.

What is the difference between Webex vs Network Engineer?

AspectWebexNetwork Engineer
Primary RoleFacilitates online meetings, video conferencing, and collaboration toolsDesigns, implements, and manages computer networks
Required CertificationsNone specific, often familiarity with Cisco productsCCNA, CCNP, or equivalent networking certifications
Work EnvironmentOffice or remote, using collaboration platformsData centers, offices, or client sites, focusing on network infrastructure
Industry UsageUsed across various industries for communicationPrimarily in IT, telecommunications, and enterprise sectors

Webex is a collaboration tool for online meetings, while Network Engineers focus on designing and maintaining network infrastructure. Both roles are essential in tech environments but serve different functions related to communication versus network management.

What are the key skills and qualifications needed to thrive as a Webex Administrator, and why are they important?

To thrive as a Webex Administrator, you need expertise in unified communications, networking fundamentals, and often a background in IT or computer science. Familiarity with Cisco Webex Control Hub, collaboration tools, and Cisco certifications like CCNA or Collaboration Specialist is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for this role. These abilities ensure seamless collaboration experiences, efficient troubleshooting, and secure management of communication platforms in modern workplaces.

What are Webex jobs?

Webex jobs refer to roles that involve working with Cisco Webex, a suite of collaboration tools used for video conferencing, online meetings, screen sharing, and team messaging. These jobs can include positions like Webex administrator, technical support specialist, solutions engineer, or trainer. Professionals in these roles help organizations implement, manage, and support Webex services to ensure seamless communication and productivity. They may also assist users with troubleshooting, integration, and optimization of the Webex platform. Experience with IT systems, cloud collaboration tools, and customer service is often required.
More about Webex jobs
What cities are hiring for Webex jobs? Cities with the most Webex job openings:
What states have the most Webex jobs? States with the most job openings for Webex jobs include:
What job categories do people searching Webex jobs look for? The top searched job categories for Webex jobs are:
Webex jobs near you
Unified Communications Engineer

Unified Communications Engineer

Central Health

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview
The Unified Communications (UC) Engineer is responsible for the design, development, administration, and ongoing support of the organization's Cisco Webex Unified Communications ecosystem, including Webex Calling, Webex Contact Center, and Webex Connect. This role ensures secure, reliable, and scalable cloud-based voice, messaging, and customer engagement services that support both internal collaboration and external customer interactions. The UC Engineer acts as a technical subject matter expert, partnering with infrastructure, network, security, application, and business teams to deliver high-quality communication services, support platform integrations, and drive continuous service improvement. Will serve as a technical advisor for Unified Communications and Contact Center services.
*** Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas. ***
****To be considered for this position, you must reside in one of the following states: Texas, Connecticut, Michigan, Ohio, North Carolina, Georgia, Florida, or Arizona. Applicants residing in other states will not be considered at this time.****
***This is a temp to perm hire position***
*** The ideal candidate will have application side call flow design, development, implementation, calling configuration, and will have the necessary certifications ***
Responsibilities
JOB FUNCTIONS
Essential Functions:
  • Administer and engineer enterprise cloud-based Unified Communications platforms, including Cisco Webex Calling, Webex Contact Center, and Webex Connect, using Cisco Control Hub.
  • Design, configure, and maintain calling and contact center services, including locations, licenses, PSTN services, phone numbers, users, workspaces, auto attendants, IVRs, queues, routing strategies, voicemail, skills-based routing, and digital channels.
  • Develop and manage enterprise dial plans, numbering strategies, E911 configurations, and telephony policies to ensure regulatory compliance and operational consistency.
  • Monitor, maintain, and optimize UC and Contact Center platforms to ensure high availability, performance, call quality, and adoption, proactively identifying and resolving issues.
  • Provide Tier 3 / highest-level technical support and escalation management, including complex troubleshooting, SLA-driven issue resolution, and coordination with Cisco TAC, carriers, and third-party vendors.
  • Manage full user, license, and role lifecycle governance, including provisioning, deprovisioning, access controls, and enforcement of least-privilege security models.
  • Design, implement, and support integrations between communications platforms and enterprise systems such as Epic, Salesforce, ServiceNow, and other business applications.
  • Ensure security, compliance, and audit readiness by implementing platform controls and maintaining adherence to organizational standards and regulatory requirements (e.g., HIPAA, PCI, GDPR where applicable).
  • Develop and maintain reporting, analytics, and dashboards using Webex Contact Center Analyzer and platform tools to measure performance, productivity, and service quality.
  • Lead or support migrations and major initiatives, including transitions from legacy or on-premises telephony/contact center platforms to cloud-based solutions.
  • Create and maintain comprehensive technical documentation, including system designs, workflows, runbooks, standards, and procedures in centralized, secure repositories.
  • Partner with enterprise stakeholders and customers as a trusted technical advisor, translating business needs into technical designs, workflows, use cases, and solution recommendations.
  • Collaborate with network, cloud, security, application, PMO, and support teams, serving as a subject matter expert throughout project planning, execution, testing, and lifecycle management.
  • Contribute to platform strategy, architecture, and continuous improvement, including roadmap planning, vendor evaluation, optimization initiatives, and adoption of industry best practices.
  • Mentor and provide technical guidance to other IT staff, supporting skills development, operational maturity, and consistent delivery of Unified Communications services; participate in after-hours support as required.

Knowledge, Skills and Abilities:
  • Working knowledge of system design, testing, implementation, and IT service management (ITSM) processes, including the ability to analyze workflows, support User Acceptance Testing (UAT), manage incidents, problems, and changes using ServiceNow, and contribute to the development and enforcement of operational standards and procedures.
  • Strong customer service and stakeholder engagement skills, with the ability to build trust, actively listen, and communicate technical concepts clearly to both technical and non-technical audiences.
  • Advanced analytical, troubleshooting, and problem-solving skills, with the ability to diagnose complex Unified Communications and Contact Center issues and develop solution-focused recommendations.
  • Excellent written and verbal communication skills, including the ability to produce clear, accurate technical documentation, standards, and operational procedures.
  • Ability to manage multiple priorities and projects simultaneously, effectively organizing work, meeting deadlines, and operating in a fast-paced enterprise environment.
  • Advanced critical thinking and decision-making abilities, enabling independent judgment while aligning solutions to organizational standards and business objectives.
  • Strong technical aptitude and systems knowledge, including understanding the capabilities, limitations, and integration points of enterprise computing and communications systems.
  • Ability to work both independently and collaboratively, requiring minimal supervision while contributing effectively within cross-functional teams.
  • High attention to detail and accuracy, ensuring system configurations, documentation, and changes are implemented correctly and consistently.
  • Adaptability and willingness to embrace change, including rapidly learning new technologies, responding to evolving business needs, and supporting continuous improvement initiatives.

Qualifications
QUALIFICATIONS:
Education:
Bachelor's Degree (higher degree accepted) in Information Technology, Computer Science Or Engineering OR
Associates Degree (higher degree accepted) Plus 5 years equivalent practical experience -Required
Work Experience:
  • 5 years of experience supporting enterprise Unified Communications and/or Contact Center platforms, including cloud-based UCaaS and CCaaS solutions. - Required
  • 5 years of hands-on administration and engineering experience with Cisco Webex Calling and Webex Contact Center, including Control Hub configuration and platform operations. -Required
  • 5 years of Experience designing, deploying, and supporting call routing and telephony services, including dial plans and call flows/IVRs, queues, skills-based routing, and digital channels. -Required
  • 5 years of Proven ability to troubleshoot complex UC and Contact Center issues, including call quality, connectivity, signaling, and provisioning across hybrid and cloud environments. -Required
  • 3 years of Experience with enterprise integrations, including CRM and ITSM platforms such as Epic, Salesforce, ServiceNow, and other API-driven integrations. -Required
  • 3 years of Experience with Webex Connect and digital workflow orchestration, including messaging and automation. -Required
  • 3 years of Experience with reporting, analytics, and Workforce Optimization tools, including contact center performance dashboards, Quality Management (QM), and Workforce Management (WFM). -Required

Licenses and Certifications:
  • Information Technology Infrastructure Library (ITIL 4) Certificate -Within 6 Months - Required
  • Cisco Certified Specialist - Collaboration Core (350-801 CLCOR) Certificate - Preferred
  • Cisco Webex Calling and Webex Contact Center certifications Certificate -Preferred

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