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Web Hosting Technical Support Representative Jobs

FBS

Technical Support Representative

Fargo, ND · On-site +1

$21.15/hr

Provide support to customers for our web-based products via Edge, Firefox, Chrome, and Safari ... Technical degree with customer-service experience preferred Salary Range: $43,992 - $45,760 per ...

MCI Careers

Technical Support Representative

Wichita, KS · On-site

$11 - $14/hr

... hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...

Citamed

Technical Support Representative

San Juan, TX · On-site

$1.7K/mo

Technical Support: Keep all customer service channels up to date at all times. Maintain the best ... Affinity with technology and web tools is a must! * Excellent oral and written communication skills;

HomePro

Technical Support Representative

Carrollton, TX · On-site

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

MCI Careers

Technical Support Representative

Wichita, KS · On-site

$11 - $14/hr

... hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...

shentel

Technical Support Rep I

Winchester, VA · On-site

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

Hexagon Geosystems

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Hexagon

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Generac

Technical Support Representative

Pewaukee, WI · On-site

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

Generac

Technical Support Representative

Reno, NV · On-site

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

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Web Hosting Technical Support Representative information

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How much do web hosting technical support representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for web hosting technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What does a web hosting technical support representative do?

A Web Hosting Technical Support Representative assists customers with issues related to their web hosting services, such as website setup, email configuration, domain management, and troubleshooting server problems. They provide support through various channels like phone, email, or live chat. Their goal is to resolve technical problems efficiently, ensure websites run smoothly, and help customers understand their hosting environment.

What are the key skills and qualifications needed to thrive as a web hosting technical support representative?

To thrive as a Web Hosting Technical Support Representative, you need a solid understanding of web hosting concepts, DNS management, troubleshooting skills, and a background in IT or computer science. Familiarity with ticketing systems, cPanel, WHM, FTP, and various web hosting control panels is typically required, and certifications like CompTIA A+ or Network+ are advantageous. Exceptional communication, patience, and problem-solving abilities help you deliver clear guidance and support to customers. These skills and qualities are essential for efficiently resolving technical issues and ensuring a positive client experience in a fast-paced support environment.

What are some typical challenges faced by web hosting technical support representatives, and how are they addressed within the team?

Web Hosting Technical Support Representatives often encounter challenges such as troubleshooting complex server issues, managing multiple support tickets simultaneously, and communicating technical concepts to customers with varying levels of expertise. These challenges are typically addressed through structured training, regular team meetings, and knowledge-sharing sessions. Collaboration with senior technicians and access to a comprehensive internal knowledge base also help team members resolve issues efficiently and provide high-quality support to clients.

What cities are hiring for Web Hosting Technical Support Representative jobs?

Cities with the most Web Hosting Technical Support Representative job openings:

What states have the most Web Hosting Technical Support Representative jobs?

States with the most job openings for Web Hosting Technical Support Representative jobs include:

Infographic showing various Web Hosting Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

FBS

Fargo, ND • On-site, Remote

$21.15/hr

Full-time

Posted 11 days ago

Job description

FBS is a 100% employee-owned, innovative real estate software company that has been leading the industry for over 45 years. Our team of owners is looking for someone who loves solving problems and helping our clients reach their goals. We understand our success is directly related to our clients' success, and we are dedicated to listening and providing solutions in a timely manner with a focus on their particular needs. We are looking for an energetic, confident individual who loves coming to work, getting things done, and making people happy every day with a flexible schedule. We pay competitively (and each employee-owner earns company stock as the company grows), have strong healthcare benefits, enjoy a professional yet casual, resource-rich working environment, and the freedom to be individuals who work together towards common goals. Please visit us at www.wearefbs.com to learn more about FBS.

Our Support team of employee-owners is seeking someone with a passion for helping our customers achieve their goals using our Flexmls and Launch products. This person is willing to put themselves in the customer's shoes in order to help solve their problems and have compassion for the customer they are assisting. This candidate must have a flexible schedule, love coming to work and getting things done, while making people happy every day with an eager-to-learn attitude. Our office is located in Fargo, ND, and while we would prefer to see your smiling face every day in the office, working elsewhere within the United States is acceptable, provided you have stable high-speed internet and an up-to-date iOS or Android device.

If this is you, please submit your resume and cover letter to be considered for this position.

Essential Duties and Responsibilities:
  • Provide customer support and technical issue resolution via phone, e-mail, and chat.
  • Provide support to customers for our web-based products via Edge, Firefox, Chrome, and Safari.
  • Provide support to customers via our app-based products on iOS and Android platforms.
  • Support customers script-free by exercising good judgment regarding the urgency of their concerns or questions, through the use of effective problem resolution, recognition, and research methods.
  • Identify and advise on operational issues involving conflicts with third-party software.
  • Keep accurate records of customer interactions in HubSpot.
  • Communicate and coordinate with internal departments to resolve customer issues primarily through Slack, Jira, or Email.
  • Follow communication procedures, guidelines, and policies.
  • Take ownership of customers' issues and follow through to resolution.
Qualifications:
  • Excellent communication (oral and written), interpersonal, and organizational skills
  • Proficiency in Internet-related applications such as e-mail clients and web browsers
  • Ability to work independently or with a team to solve problems
  • Effectively organize and manage workload, including multitasking and maintaining professionalism in stressful situations
  • Ability to solve practical problems where limited standardization exists and interpret a variety of instruction sets
  • Candidate should be available to work Monday-Friday, 8 am-9 pm (Central time) on varying shifts and be available on occasional Saturday shifts. No travel is required at this time.
Education and Experience:
  • MLS or Real Estate industry experience preferred but not required
  • Technical degree with customer-service experience preferred

Salary Range: $43,992 - $45,760 per year based on 2,080 hours

Employment Type: FULL_TIME

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