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Web Hosting Technical Support Representative Jobs

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

MCI Careers

Technical Support Representative

Wichita, KS

$11 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...

shentel

Technical Support Rep I

Weston, WV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

State College, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

State College, PA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

HomePro

Technical Support Representative

Carrollton, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

MCI Careers

Technical Support Representative

Wichita, KS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...

shentel

Technical Support Rep I

Weston, WV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

Citamed

Technical Support Representative

San Juan, TX · On-site

$1.7K/mo

Technical Support: Keep all customer service channels up to date at all times. Maintain the best ... Affinity with technology and web tools is a must! * Excellent oral and written communication skills;

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Web Hosting Technical Support Representative information

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How much do web hosting technical support representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for web hosting technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a web hosting technical support representative?

To thrive as a Web Hosting Technical Support Representative, you need a solid understanding of web hosting concepts, DNS management, troubleshooting skills, and a background in IT or computer science. Familiarity with ticketing systems, cPanel, WHM, FTP, and various web hosting control panels is typically required, and certifications like CompTIA A+ or Network+ are advantageous. Exceptional communication, patience, and problem-solving abilities help you deliver clear guidance and support to customers. These skills and qualities are essential for efficiently resolving technical issues and ensuring a positive client experience in a fast-paced support environment.

What does a web hosting technical support representative do?

A Web Hosting Technical Support Representative assists customers with issues related to their web hosting services, such as website setup, email configuration, domain management, and troubleshooting server problems. They provide support through various channels like phone, email, or live chat. Their goal is to resolve technical problems efficiently, ensure websites run smoothly, and help customers understand their hosting environment.

What are some typical challenges faced by web hosting technical support representatives, and how are they addressed within the team?

Web Hosting Technical Support Representatives often encounter challenges such as troubleshooting complex server issues, managing multiple support tickets simultaneously, and communicating technical concepts to customers with varying levels of expertise. These challenges are typically addressed through structured training, regular team meetings, and knowledge-sharing sessions. Collaboration with senior technicians and access to a comprehensive internal knowledge base also help team members resolve issues efficiently and provide high-quality support to clients.

What cities are hiring for Web Hosting Technical Support Representative jobs?

Cities with the most Web Hosting Technical Support Representative job openings:

What states have the most Web Hosting Technical Support Representative jobs?

States with the most job openings for Web Hosting Technical Support Representative jobs include:

Infographic showing various Web Hosting Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

SolarWinds

Charlotte, NC • On-site

Full-time

Posted 15 days ago

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

About the role

SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.

This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.

What you'll do

  • Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
  • Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
  • Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
  • Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
  • Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
  • Educate customers on product capabilities, best practices, and architectural recommendations.
  • Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
  • Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
  • Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.

What we're looking for

  • Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
  • 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
  • Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
  • Experience with SQL and database performance troubleshooting.
  • Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
  • Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
  • Experience supporting server applications such as IIS and MSSQL, including log interpretation.
  • Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
  • Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.

Preferred qualifications

  • Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
  • Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
  • Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
  • Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.

Why join SolarWinds

At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.

What SolarWinds employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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