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Web Hosting Technical Support Representative Jobs in Michigan

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... Audio/Visual experience, as well as, Polycom video conference support and use of audio and web ...

360 IT Professionals

Technical Support

Grayling, MI

$35K - $44K/yr

Furthermore, we build web products and offer services such as web designing, layouts, responsive ... Skill in the use and support of personal computers, in the use of applicable programs and systems ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will ... Experience with Web Servers configuration, SQL queries and IIS What will you be doing in this role?

New

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will ... Experience with Web Servers configuration, SQL queries and IIS What will you be doing in this role?

New

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Provide technical system and user support by responding to calls and email requests for technical ... Proficient in Internet related applications such as email clients, FTP clients and web browsers

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Provide technical system and user support by responding to calls and email requests for technical ... Proficient in Internet related applications such as email clients, FTP clients and web browsers

BioIVT

Technical Support Specialist

Detroit, MI · On-site

$21 - $26/hr

Represents the first point of contact with the IT department for prompt resolution of technical issues. Executes network and system administration task in support of the Information Technology ...

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Web Hosting Technical Support Representative information

What does a web hosting technical support representative do?

A Web Hosting Technical Support Representative assists customers with issues related to their web hosting services, such as website setup, email configuration, domain management, and troubleshooting server problems. They provide support through various channels like phone, email, or live chat. Their goal is to resolve technical problems efficiently, ensure websites run smoothly, and help customers understand their hosting environment.

What are the key skills and qualifications needed to thrive as a web hosting technical support representative?

To thrive as a Web Hosting Technical Support Representative, you need a solid understanding of web hosting concepts, DNS management, troubleshooting skills, and a background in IT or computer science. Familiarity with ticketing systems, cPanel, WHM, FTP, and various web hosting control panels is typically required, and certifications like CompTIA A+ or Network+ are advantageous. Exceptional communication, patience, and problem-solving abilities help you deliver clear guidance and support to customers. These skills and qualities are essential for efficiently resolving technical issues and ensuring a positive client experience in a fast-paced support environment.

What are some typical challenges faced by web hosting technical support representatives, and how are they addressed within the team?

Web Hosting Technical Support Representatives often encounter challenges such as troubleshooting complex server issues, managing multiple support tickets simultaneously, and communicating technical concepts to customers with varying levels of expertise. These challenges are typically addressed through structured training, regular team meetings, and knowledge-sharing sessions. Collaboration with senior technicians and access to a comprehensive internal knowledge base also help team members resolve issues efficiently and provide high-quality support to clients.

What cities in Michigan are hiring for Web Hosting Technical Support Representative jobs?

Cities in Michigan with the most Web Hosting Technical Support Representative job openings:

Infographic showing various Web Hosting Technical Support Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support Rep

Sloan Valve Company

New Hudson, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Respond to customer inquiries via phone and email, providing accurate information on product troubleshooting, warranty support, shipments, orders, and returns.

  • Accurately enter and review customer accounts and shipments, and communicate product information and feedback to customers.

  • Report and record customer findings to internal departments such as Quality, Engineering, and Manufacturing regarding product issues and installations.

Job description

8/31/26
Job Posting Location:
New Hudson, Michigan, United States, 48165
Req ID: 11862
JOIN AN INDUSTRY LEADER! Quality First & Green Always
Sloan is the world's leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.
About the Role:
The Customer Service Representative role is located at our New Hudson Flushmate facility and reports to the Customer Service Manager. The Customer Servuce Representative is the primary source to provide timely and accurate solutions on requests from internal and external customers. This position collaborates with other members of the Customer Service Team ensuring customer expectations are met. Read more to see if this amazing job oportunity is for you:
What you'll do:
  • Respond to phone calls and emails from customers in a timely manner with accurate information (via phone or email). This includes inquiries of product troubleshooting, warranty support shipments, order status and returns. All pertinent notes logged in Customer Service data base
  • Accurately enters and reviews customer accounts and shipments and provides customers with any feedback relating to product information.
  • Report and record findings from customers, to our internal departments such as Quality, Engineering and Manufacturing in regard to product issues, information and installations.
  • Other duties and responsibilities as required.

What we are looking for:
  • High School Diploma or GED
  • Actively identifies problems and opportunities for change and implements solutions where appropriate.
  • Actively seeks information to understand customers' circumstances, problems, expectations, and needs.
  • Demonstrates clear, professional, and respectful verbal and written communication in all interactions, consistent with an inclusive work environment.
  • High level of attention to detail and accuracy.
  • Organizational skills with ability to prioritize and meet multiple deadlines.
  • Proficient level experience working with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
  • Strong problem solving and detail orientated.

A plus, but not required:
  • 3+ Years Customer Service experience
  • Plumbing industry experience.
  • Knowledge and experience with SAP.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Excludes individuals covered by a Collective Bargaining Agreement.

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