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Web Hosting Technical Support Representative Jobs in Michigan

Sport Truck USA, Inc.

Web Experience Manager

Coldwater, MI · On-site

$70 - $90/hr

Promotion and sale setup in the backend, partnering with technical support group and the product ... This list does not represent all physical demands. Descriptions are representative of those that ...

Artech Information System LLC

Desk side Support

Ann Arbor, MI · On-site

$20 - $27.50/hr

Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability ... Job Title: Desk side Support Representative Distributed Client Services Location: ANN ARBOR,MI ...

FOX Factory, Inc

Web Experience Manager

Coldwater, MI · On-site

$70 - $90/hr

Promotion and sale setup in the backend, partnering with technical support group and the product ... This list does not represent all physical demands. Descriptions are representative of those that ...

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Web Hosting Technical Support Representative information

What does a web hosting technical support representative do?

A Web Hosting Technical Support Representative assists customers with issues related to their web hosting services, such as website setup, email configuration, domain management, and troubleshooting server problems. They provide support through various channels like phone, email, or live chat. Their goal is to resolve technical problems efficiently, ensure websites run smoothly, and help customers understand their hosting environment.

What are the key skills and qualifications needed to thrive as a web hosting technical support representative?

To thrive as a Web Hosting Technical Support Representative, you need a solid understanding of web hosting concepts, DNS management, troubleshooting skills, and a background in IT or computer science. Familiarity with ticketing systems, cPanel, WHM, FTP, and various web hosting control panels is typically required, and certifications like CompTIA A+ or Network+ are advantageous. Exceptional communication, patience, and problem-solving abilities help you deliver clear guidance and support to customers. These skills and qualities are essential for efficiently resolving technical issues and ensuring a positive client experience in a fast-paced support environment.

What are some typical challenges faced by web hosting technical support representatives, and how are they addressed within the team?

Web Hosting Technical Support Representatives often encounter challenges such as troubleshooting complex server issues, managing multiple support tickets simultaneously, and communicating technical concepts to customers with varying levels of expertise. These challenges are typically addressed through structured training, regular team meetings, and knowledge-sharing sessions. Collaboration with senior technicians and access to a comprehensive internal knowledge base also help team members resolve issues efficiently and provide high-quality support to clients.

What cities in Michigan are hiring for Web Hosting Technical Support Representative jobs?

Cities in Michigan with the most Web Hosting Technical Support Representative job openings:

Infographic showing various Web Hosting Technical Support Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative - Wyoming Area

The Pivot Group

Wyoming, MI • On-site

$46K - $66K/yr

Other

Re-posted 23 days ago

Job description


Customer Service Representative | Wyoming, MI
Salary Range: $46,000 - $66,000 depending on experience
Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Wyoming seeking experienced Customer Service Representatives.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We partner with manufacturers across Wyoming seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.
Key Responsibilities
  • Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
  • Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
  • Maintain detailed records of customer interactions, transactions, and resolutions.
  • Provide technical assistance and product information to customers as needed.
Recommended Qualifications
  • High school diploma or equivalent; associate's degree preferred
  • 2+ years experience in customer service, preferably in a manufacturing or industrial setting
  • Excellent communication and interpersonal skills, with the ability to explain technical information clearly
  • Proficiency in CRM software and Microsoft Office Suite
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
  • Strong problem-solving skills and attention to detail
Bonus Qualifications
  • Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
  • Familiarity with manufacturing processes or terminology
  • Ability to read and understand basic technical drawings or specifications
  • Certification in a relevant area (e.g., Six Sigma Yellow Belt, Lean Manufacturing)
  • Experience with CRM platforms tailored for B2B interactions

Job Titles That Should Apply
Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Customer Care Representative, Service Representative, Support Representative, Customer Success Associate, Front Desk Associate
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• NetSuite
• Resume
• Offers
• Support
• BASIC
• Product Quality
• Lean Manufacturing
• Technical Assistance
• Resolutions
• Six Sigma
• Logistics
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Shipping
• Customer Support
• Attention To Detail
• SAP
• Manufacturing
• Specifications
• Interpersonal Skills
• Technical Support
• Records
• Oracle
• Preparation
• Software
• Customer Service
• Microsoft Office
• Communication
Salary Package:
$ 46,000.00 - 66,000.00 (US Dollar)

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