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Web Hosting Technical Support Representative Jobs

Feedonomics

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together

Xante corp

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Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

WAZER

Technical Support Representative

Yonkers, NY · On-site

We are looking for a Technical Support Representative who is curious, mechanically inclined, and eager to help our customers turn their designs into usable parts. We are looking for energetic ...

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.

Stryker

Technical Support Representative

San Jose, CA

$31.91 - $43.79/hr

As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical ...

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

VALD

Technical Support Representative

Charlotte, NC · On-site +1

As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...

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Web Hosting Technical Support Representative information

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How much do web hosting technical support representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for web hosting technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Web Hosting Technical Support Representative, and why are they important?

To thrive as a Web Hosting Technical Support Representative, you need a solid understanding of web hosting concepts, DNS management, troubleshooting skills, and a background in IT or computer science. Familiarity with ticketing systems, cPanel, WHM, FTP, and various web hosting control panels is typically required, and certifications like CompTIA A+ or Network+ are advantageous. Exceptional communication, patience, and problem-solving abilities help you deliver clear guidance and support to customers. These skills and qualities are essential for efficiently resolving technical issues and ensuring a positive client experience in a fast-paced support environment.

What does a Web Hosting Technical Support Representative do?

A Web Hosting Technical Support Representative assists customers with issues related to their web hosting services, such as website setup, email configuration, domain management, and troubleshooting server problems. They provide support through various channels like phone, email, or live chat. Their goal is to resolve technical problems efficiently, ensure websites run smoothly, and help customers understand their hosting environment.

What are some typical challenges faced by Web Hosting Technical Support Representatives, and how are they addressed within the team?

Web Hosting Technical Support Representatives often encounter challenges such as troubleshooting complex server issues, managing multiple support tickets simultaneously, and communicating technical concepts to customers with varying levels of expertise. These challenges are typically addressed through structured training, regular team meetings, and knowledge-sharing sessions. Collaboration with senior technicians and access to a comprehensive internal knowledge base also help team members resolve issues efficiently and provide high-quality support to clients.
Infographic showing various Web Hosting Technical Support Representative job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support Representative

Technical Support Representative

Brady Corporation

Pittsburgh, PA • On-site

Full-time

Re-posted yesterday

Brady Corporation rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Our Pittsburgh office, located in Cranberry Township, PA, is looking for a Technical Support Representative to join our Engraving Solutions business, which sells through our Brady and Gravotech brands.
This role is pivotal in driving technical excellence. You will provide advanced product support for automated laser engraving and pin marking systems while ensuring a high level of customer satisfaction.
This is not an IT help desk role - you will be supporting external customers through phone, email, and case management systems.
This is an on-site role at our location in Cranberry Township, PA.
  • Case Handling: Serve as the first level of support for customers experiencing highly technical problems via phone, email, and chat; accurately document interactions and escalate complex cases to the field service team.
  • Technical Support: Provide high-quality technical customer support across our products and services.
  • Remote Diagnostics & Testing: Utilize remote desktop tools and electrical test equipment (e.g. multimeters) to isolate hardware, software, and system issues efficiently.
  • Case Resolution: Work diligently to resolve cases throughout their lifecycle with a goal of closing 90% of all received cases.
  • Customer Relations: Maintain a superior level of professionalism with customers, distributors, and internal teams to build positive, long-term rapport.
  • Quality Assurance: Ensure all support is delivered with accuracy and timeliness, staying updated on technological developments to meet both customer needs and core business goals.
  • Field Service: Travel may be required for training purposes or as the business requires.

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