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Web Desk Jobs (NOW HIRING)

Bryce Senz, LLC

Web Developer

Chicago, IL · On-site

Web developers will work with the business and editorial departments to constantly improve our ... Work with an external help desk that handles desktop hardware and software. * Additional duties as ...

AlphaStaff Widgets

Web Developer

Chicago, IL · On-site

Web developers will work with the business and editorial departments to constantly improve our ... Work with an external help desk that handles desktop hardware and software. * Additional duties as ...

Time Payroll Demo Account

Web Developer

Chicago, IL · On-site

Web developers will work with the business and editorial departments to constantly improve our ... Work with an external help desk that handles desktop hardware and software. * Additional duties as ...

AlphaStaff Widgets

Web Developer

Chicago, IL · On-site

Web developers will work with the business and editorial departments to constantly improve our ... Work with an external help desk that handles desktop hardware and software. * Additional duties as ...

IgorTest

Web Developer

Chicago, IL

Web developers will work with the business and editorial departments to constantly improve our ... Work with an external help desk that handles desktop hardware and software. Additional duties as ...

brs

Web Content Assistant

Millington, TN · On-site

The Web Content Assistant is responsible for day-to-day maintenance of the MyNavy HR website under ... This position works closely with the program service desk department, site content developers ...

Serco

Web Designer

Chesapeake, VA · On-site

The Web Designer will work directly with Joint Staff planners, Combatant Commands, military ... Provide user orientation, training, briefings, and desk-side support for exercise planners and ...

New

NRECA

Web Developer

Arlington, VA · Hybrid

$77K - $95K/yr

Serves as technical support "help desk" for users and gathers information from co-ops to support ... Bachelor's degree in Web/Digital Design, Development, Information Technology, or related field.

Serco USA

Web Designer

Suffolk, VA · On-site

The Web Designer will work directly with Joint Staff planners, Combatant Commands, military ... Provide user orientation, training, briefings, and desk-side support for exercise planners and ...

Wilkes Community College

Web Developer

Wilkesboro, NC · On-site

$48K - $58K/yr

The Web Developer collaborates with departments across the college to design and implement web ... Monitor help desk requests to determine and resolve problems reported from users, along with ...

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How much do web desk jobs pay per year?

As of Sep 14, 2026, the average yearly pay for web desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

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Help Desk - Intermediate Support Web

Scott Air Force Base, IL • On-site

DecisionPoint | Cortek
See more jobs at DecisionPoint | Cortekexternal

Full-time

Re-posted 7 days ago

Job description

DecisionPoint seeks a Help Desk - Intermediate Support Web specialist to provide customer support for SDDC web, SharePoint, and collaboration users under the GITSS program. This position bridges service desk operations and web support, assisting users with access, content, collaboration tools, web portal issues, and trouble ticket resolution. 

The role requires strong customer service, technical troubleshooting, and experience supporting web or SharePoint users in a secure DoD environment. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.


The Help Desk - Intermediate Support Web Specialist will: 

  • Provide customer support for SDDC web portals, SharePoint sites, collaboration tools, and related web-based applications.  
  • Receive, log, track, update, route, and close web support tickets in the Government-provided ticketing system.  
  • Assist users with site access, permissions, navigation, content issues, forms, workflows, and collaboration features.  
  • Provide initial troubleshooting for web portal, SharePoint, and browser-related issues.  
  • Coordinate escalations with senior web developers, system administrators, database administrators, cybersecurity staff, and Government leads.  
  • Maintain knowledge base entries, SOPs, and troubleshooting guides for recurring web support issues.  
  • Support user training, communications, and adoption of SDDC web/collaboration tools.  
  • Assist with testing, deployment, and validation of web changes or fixes.  
  • Support documentation needed for cybersecurity, access control, and operational continuity.  
  • Provide courteous, mission-focused support to SDDC users.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • Associate degree in Information Technology, Computer Science, Business Systems, Web Technology, or related discipline preferred. 

Experience: 

  • Minimum 5 years of help desk, web support, SharePoint support, or customer support experience.  
  • Experience supporting web portals, SharePoint, Microsoft 365, collaboration tools, permissions, and user access issues.  
  • Experience supporting DoD or federal users preferred.  
  • Experience with AESD, Remedy, ServiceNow, or equivalent ticketing tools preferred.  

Technical Knowledge: 

  • Knowledge of web support processes, incident management, permissions, content management, and user troubleshooting.  
  • Familiarity with SharePoint site support, Microsoft 365 tools, browser troubleshooting, and basic web technologies.  
  • Understanding of secure DoD IT support practices, CAC access, and user access controls.  

Certifications (Preferred): 

  • DoD 8140 / 8570 certification as required by final labor category mapping.  

    Apply