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Web Desk Intern Jobs (NOW HIRING)

Rockford Bride

Designer Internship

Rockford, IL · On-site +1

The Web Developer intern assists, develops, maintains, upgrades and supports new and existing ... Troubleshoot and fix immediate help desk needs. Address any immediate needs that business users ...

Rockford Bride

Designer Internship

Rockford, IL · On-site

The Web Developer intern assists, develops, maintains, upgrades and supports new and existing ... Troubleshoot and fix immediate help desk needs. Address any immediate needs that business users ...

webfx.com

Web Developer Internship

Harrisburg, PA · On-site

$22/hr

About the Internship WebFX is seeking an intern for our web development team! Our ideal candidate ... Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity ...

webfx.com

Web Developer Internship

Harrisburg, PA · On-site

$22/hr

About the Internship WebFX is seeking an intern for our web development team! Our ideal candidate ... Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity ...

webfx.com

Web Developer Internship

Harrisburg, PA · On-site

$22/hr

About the Internship WebFX is seeking an intern for our web development team! Our ideal candidate ... Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity ...

Interplanetary Help Desk

Intern

Austin, TX · On-site

Intern at Interplanetary Help Desk Austin, TX | Fall 2026 Internships Interplanetary Help Desk is a ... There will be some web and design opportunities if you have those skills. * Business Management and ...

webfx.com

Web Project Coordinator Internship

Harrisburg, PA · On-site

$17 - $18/hr

About the Internship WebFX is seeking an intern for our project managment team! Our ideal candidate ... Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity ...

webfx.com

Web Project Coordinator Internship

Harrisburg, PA · On-site

$17 - $18/hr

About the Internship WebFX is seeking an intern for our project managment team! Our ideal candidate ... Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity ...

w3r Consulting

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... web and LAN applications, network issues, remote connectivity, handheld palm and blackberry ... Provides direction and oversees Intern/Contract/Temp help as needed. * Prepares and maintains ...

Hearst

Intern (Fall)

Sacramento, CA · On-site

$20/hr

As an intern, you'll learn what it's like to work with a collaborative team across multiple ... Relay important information to/from News, Assignment Desk, and Web * Research statistical data

Hearst Newspapers

Intern (Fall)

Sacramento, CA

$20/hr

As an intern, you'll learn what it's like to work with a collaborative team across multiple ... Relay important information to/from News, Assignment Desk, and Web * Research statistical data

Hearst Newspapers

Intern (Fall)

Sacramento, CA · On-site

$20/hr

As an intern, you'll learn what it's like to work with a collaborative team across multiple ... Relay important information to/from News, Assignment Desk, and Web * Research statistical data

Hearst

Intern (Fall)

Sacramento, CA

$20/hr

As an intern, you'll learn what it's like to work with a collaborative team across multiple ... Relay important information to/from News, Assignment Desk, and Web * Research statistical data

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How much do web desk intern jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for web desk intern in the United States is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Web Desk Intern job openings in the United States as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,177 per year, or $17.4 per hour.

Level I Service Desk Intern

Cortland, NY • On-site

Gutchess Lumber Company Inc.
Paper Manufacturing • 201 - 500 employees
Learn more about Gutchess Lumber Company Inc.external

$16 - $20/hr

Full-time, Internship

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description


Level I Service Desk Intern
Description
The Level I Service Desk Intern role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain IT Business expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
Responsibilities
Strategy & Planning
  • Alert management to emerging trends in incidents.

Acquisition & Deployment
  • Deploy pre-packaged software using distribution tools and processes as requested by IT Management.

Operational Management
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Build rapport and elicit problem details from service desk customers.
  • Prioritize incidents and service requests according to direction by IT management.
  • Escalate incidents with accurate documentation to suitable technician, when required.
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Use remote tools and diagnostic utilities to aid in troubleshooting.
  • Research solutions through internal and external knowledgebase as needed.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure an incident has been adequately resolved.
  • Develop help sheets and FAQ lists for end users.
  • Contribute to technician knowledgebase as needed
  • Provide suggestions for continual improvement.

Position Requirements
Formal Education & Certification
  • High School Diploma required
  • Current enrollment or completion of 2-year Associates level degree program or higher or equivalent industry experience.

Knowledge & Experience
  • Knowledge of basic computer hardware, including desktop PCs, laptops, miscellaneous peripherals.
  • Experience with Microsoft Windows desktop and server operating systems.
  • Extensive application support experience with help desk/service desk software.
  • Working knowledge of a range of technical diagnostic utilities.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Strong documentation skills.
  • Fluent English language skills.

Personal Attributes
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Work Conditions
  • 40-hour in office/remote hybrid work week as determined by IT management
  • Some overnight and weekend travel required as scheduled by IT management
  • After hours and weekends on call support as scheduled by IT management
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

This Positons is located in a office in Cortland NY
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:
  • Day shift

Supplemental Pay:
  • Bonus pay

Work Location: In person

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