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Web Chat Support Specialist Jobs (NOW HIRING)

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial ...

Ascend

Product Support Specialist

San Francisco, CA · On-site

$70K - $100K/yr

Your role We're hiring a driven and detailed-oriented Product Support Specialist to collaborate ... Begin covering our chat support channel, where speed and accuracy are key. * Contribute to our ...

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Web Chat Support Specialist information

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$95K

How much do web chat support specialist jobs pay per year?

As of Sep 10, 2026, the average yearly pay for web chat support specialist in the United States is $91,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $94,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Web Chat Support Specialist job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 3% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $91,584 per year, or $44 per hour.

Customer Support Specialist

New York, NY • On-site, Remote

Fabric
See more jobs at Fabricexternal

$60K - $78K/yr

Full-time

Posted 27 days ago

Job description

Customer Support Specialist
Financial Services and Mobile App Chat Support
Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial products designed to make planning for the future simpler and more accessible, this team helps customers navigate important moments with clarity, confidence, and care.
This Customer Support Specialist will support customers across our financial services and mobile-app experiences, with an initial focus on custodial investment accounts. You'll work primarily through live chat and email, while partnering closely with Product, Engineering, Operations, and other teams to resolve customer issues, identify recurring friction, and help improve the systems and experiences behind the scenes.
We're looking for someone who can move quickly without losing the human element - someone who is comfortable working through ambiguity, can turn customer conversations into useful insights, and can collaborate thoughtfully across teams as products and priorities evolve.
Your day-to-day:
  • Support customers through live chat and email, with limited phone support as needed.
  • Help customers navigate account access, servicing, identity verification, transactions, and other product-related questions.
  • Communicate clearly and empathetically, especially when issues are complex, sensitive, or require additional investigation.
  • Complete recurring operational and account-servicing processes accurately and consistently.
  • Prioritize work based on customer impact, urgency, risk, and service-level expectations.
  • Identify recurring customer friction and help improve macros, documentation, workflows, and help content.
  • Escalate product and technical issues with clear context and partner with Product, Engineering, Operations, and other teams to support resolution.

What you'll bring to the table:
  • 2-3 years of customer support experience in a digital environment, preferably through live chat and email.
  • Strong written and verbal communication skills.
  • Experience investigating customer issues that require follow-up or coordination across teams.
  • Strong attention to detail and comfort managing both customer conversations and recurring operational work.
  • Ability to stay calm, clear, and empathetic during challenging customer interactions.
  • Comfort working through ambiguity and learning new products, systems, and processes.
  • Ability to work independently in a remote environment and collaborate effectively across teams.
  • Curiosity about financial products, mobile applications, and customer experience.

Bonus points if you have:
  • 1+ years of experience in financial services, fintech, banking, investments, insurance, or another regulated industry.
  • Experience with custodial or investment accounts, payments, identity verification, or account servicing.
  • Experience using Intercom or a similar customer-support platform.
  • Experience improving support documentation, workflows, or operational processes.
  • Familiarity with AI-enabled support or productivity tools.

Salary Range: $60,000-$78,000

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