Network Technician
$22.50 - $29/hr
... Watchtower, Scout and CSG biller required - Basic network diagram understanding Additional Information Prashant Sharma, Recruitment Specialist Artech Information Systems LLC 360 Mt. Kemble Avenue ...
Network Technician
$22.50 - $29/hr
... Watchtower, Scout and CSG biller required - Basic network diagram understanding Additional Information Prashant Sharma, Recruitment Specialist Artech Information Systems LLC 360 Mt. Kemble Avenue ...
Watchtower information
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$22.50 - $29/hr
Full-time
Posted 28 days ago
Job description
Company Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Responsibilities:
Looking for someone with Service Desk/ Customer Service experience.
Big plus if they have a technical mind or background and understand how different Network Technologies work.
No hands on cabling or installs required
Will need to troubleshoot problems - must be technically savvy
70% troubleshooting through phone.
Provides daily operations support and maintenance for network systems
Proactively monitors networks to provide stable, dependable network services across multiple platforms.
Configures and troubleshoots computer networks.
Maintains LAN/WAN/wireless/VoIP operations by working with network facility and hardware/software vendors to ensure timely problem resolution.
Maintains and utilizes network management applications to identify network faults, to ensure the provision of data or other tele-communications access to customers, and the movement of information from one location to the other.
Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Typically has 0 - 3 years of IT work experience in infrastructure/network environments
Resolves customer issues reported via phone, portal, email and network monitoring tools
Ticket management within multiple ticketing systems
- Interface with internal partners as needed to resolve customer troubles
- Interface with incumbent local exchange carriers and other off-net providers to identify defective local exchange carrier equipment through cooperative testing and coordinate replacement
- Ability to accurately read call traces, traceroutes and packet loss reports to aid in problem identification
- Use of on-net Comcast tools including Cafe, Remedy/TTS, Watchtower, Scout and CSG biller required
- Basic network diagram understanding
Additional Information
Prashant Sharma,
Recruitment Specialist
Artech Information Systems LLC
360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960
Contact : 973.967.3369
prashant.sharma@ artechinfo.com
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992