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Solid Waste Manager

Position Summary
Under limited administrative direction, the Solid Waste Division Manager provides executive leadership for the City's Solid Waste Enterprise Fund and all residential solid waste operations. The position is responsible for strategic planning, operational excellence, fiscal stewardship, workforce leadership, customer experience, regulatory compliance, emergency management, capital programming, commercial above-ground and underground Nord container services, commercial franchise administration, and continuous improvement. The Division Manager serves as a member of the Public Works & Engineering leadership team and advises executive management on policy, operational, and financial matters affecting solid waste services.
Organizational Role
Reports to the Assistant Director, Public Works & Engineering.
Provides direct supervision to division supervisors, administrative staff, and other assigned personnel.
Collaborates with Engineering, Traffic, Fleet, Finance, Procurement, Legal, Development Services, Risk Management, and Emergency Management.
Represents the City before residents, businesses, contractors, regulatory agencies, and the City Commission.
Strategic Responsibilities
Develop and implement long-range strategic plans for the Solid Waste Division.
Establish measurable performance goals and operational benchmarks.
Develop enterprise fund financial plans and five-year capital improvement programs.
Evaluate emerging technologies and industry best practices.
Support sustainability and environmental stewardship initiatives.
Operational Responsibilities
Direct residential refuse, recycling, yard waste, and bulk collection operations.
Manage commercial above-ground and underground Nord collection services.
Administer commercial franchise agreements and monitor contractor compliance.
Optimize routes using Geographic Information Systems (GIS) and related technology to collect, analyze and assess operational analytics and performance dashboards.
Coordinate fleet utilization, asset replacement, and preventative maintenance.
Financial Stewardship
Prepare and administer annual operating and capital budgets.
Perform rate and cost-of-service analyses.
Monitor revenues, expenditures, and enterprise fund performance.
Administer procurement, contracts, grants, and consultant services.
Leadership & People Management
Recruit, mentor, evaluate, and develop employees.
Foster accountability, innovation, safety, and continuous improvement.
Lead succession planning and workforce development.
Manage employee relations, performance evaluations, and disciplinary actions.
Emergency Management
Serve in the Emergency Operations Center as assigned.
Manage debris operations before, during, and after disasters.
Coordinate FEMA reimbursement documentation and debris contracts.
Minimum Qualifications and Standards Required
Bachelor's degree in Public Administration, Business Administration, Engineering, Environmental Science, Operations Management, Logistics, or a closely related field; or an equivalent combination of education, training, and progressively responsible experience that provides the required knowledge, skills and abilities. Experience in municipal solid waste, public works, or related operations, including four (4) years of management experience. Equivalent combinations of education and experience may be considered.
Required Certifications
Valid Florida driver's license.
FEMA IS-100, 200, 300, 400, 700, and 800 within twelve months.
Preferred Certifications
SWANA Manager of Collection Systems
Certified Public Manager (CPM)
APWA Public Works Professional-Manager
OSHA 30-Hour
Core Competencies
Strategic Leadership - Aligns division goals with City priorities and anticipates future service demands.
Financial Acumen - Ensures long-term enterprise fund sustainability.
Operational Excellence - Uses data and technology to improve efficiency and service.
Customer Focus - Delivers responsive, high-quality public service.
Innovation - Implements modern solid waste practices and technologies.
Collaboration -Builds effective relationships across departments and agencies.
Political Acumen - Communicates effectively with executive leadership and elected officials.
Accountability - Accepts responsibility for results and organizational performance.

Performance Measures
Customer satisfaction and complaint resolution
Missed collection rate
Fleet availability
Budget compliance
Enterprise fund performance
Employee safety
Commercial Nord system reliability
Franchise compliance
Emergency response effectiveness
Performance indicators
Knowledge of Job: Has thorough knowledge of the methods, procedures and policies of the Public Works and Engineering Department as they pertain to the performance of duties of the Solid Waste Manager. Has thorough knowledge of the organization of the Department and of related departments and agencies. Has considerable knowledge of the functions and interrelationships of the City and other governmental agencies. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has comprehensive knowledge in the areas of solid waste management operations, vehicle and equipment maintenance, recycling program administration, etc., as applied to municipal public works projects and programs. Has thorough knowledge of related equipment, tools and materials.
Has comprehensive knowledge of all applicable codes and regulations. Has the ability to plan and develop daily, short- and long-term goals related to City purposes. Has the ability to plan and coordinate the most effective use of personnel and resources to achieve department goals. Can ensure departmental compliance with all laws and regulations and control the activities of the division through effective supervision. Knows how to apply supervisory and managerial concepts and principles; has knowledge of administrative principles involved in developing, directing and supervising various programs and related activities. Has the ability to offer instruction and advice to subordinates regarding departmental policies, methods and regulations. Can perform employee evaluations and to make recommendations based on results. Has the ability to offer training and assistance to co-workers and employees of other departments as required. Can take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan, organize and prioritize daily assignments and work activities.
Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Can read and interpret complex materials pertaining to the responsibilities of the job. Can assemble and analyze information and make written reports and records in a concise, clear and effective manner. Has comprehensive knowledge of the terminology and various professional languages used within the department. Knows how to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Has the ability to communicate professionally in confrontational situations. Has thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics. Can compile, organize and utilize various financial information necessary in the preparation of the division budget, and knows how to prepare and monitor the budget. Knows modern office practices and technology. Has knowledge of and skill in the use of computers. Knows applicable occupational hazards and safety precautions. Can perform duties in occasionally uncomfortable or hazardous conditions, including extreme heat or cold, noise, dust, odors, smoke, machinery hazards, wetness, humidity, vibrations, disease, toxic agents, etc. Knows how to react calmly and quickly in emergencies.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high-quality communication and interaction with internal and external entities with whom the position interacts.
Quantity of Work: Performs described Essential Functions and related assignments efficiently and effectively to produce a quantity of work which consistently meets established standards and expectations.
Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.
Relationships with Others: Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions and complaints to establish and maintain goodwill. Emphasizes the importance of maintaining a positive image.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates the time of completion of work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.
Planning: Plans, coordinates and uses information effectively to enhance activities and production. Knows and understands expectations regarding such activities and works to ensure such expectations are met. Develops and formulates ways, means and timing to achieve established goals and objectives. Effectively and efficiently organizes, arranges and allocates manpower, financial and other designated resources to achieve such goals and objectives.
Organizing: Efficiently organizes own work and that of subordinate staff. Ensures that personnel understand what results are expected of them, and that each is regularly and appropriately informed of all matters affecting or of concern to them.
Staffing: Works with upper management, where appropriate, to select and recommend employment of qualified personnel. Personally directs the development and training of personnel under charge, ensuring their proper induction, orientation and training.
Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to personnel under charge concerning their performance. Commends and rewards personnel under charge for outstanding performance, and takes timely and appropriate disciplinary action as necessary. Exercises enthusiasm in influencing and guiding others toward achievement of established goals and objectives.
Controlling: Provides a work environment which is orderly and controlled. Coordinates, audits, and controls manpower and financial resources efficiently and effectively. Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of established standards, methods and procedures.
Delegating: Assigns duties as necessary and/or appropriate to meet goals, enhance abilities of personnel under charge, build their confidence and assist them in personal growth. Has confidence in personnel under charge to meet new or additional expectations.
Decision Making: Exercises discretion and judgment in developing and implementing courses of action affecting functions under charge. Recognizes when a particular policy, procedure or strategy does not foster the desired result, and moves decisively and explicitly to develop and implement alternatives.
Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of functions under charge. Employs imagination and creativity in the application of duties and responsibilities. Is not adverse to change that supports the achievement of goals and objectives.
Human Relations: Strives to develop and maintain excellen