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Warm Line Peer Support Jobs (NOW HIRING)

Peer Support Specialist

Pala, CA ยท On-site

$17.75 - $22.75/hr

Peer Support Specialist Department/Division: Social Services- Mobile Crisis Response Team/988 ... Support warm handoffs between the Mobile Crisis Response Team, 988 Suicide & Crisis Lifeline ...

Peer Support Specialist

NC ยท Remote

$42K - $54K/yr

Peer Support Specialist Working Title: Peer Support Specialist Cost Center: 9200/Community ... Ensure that recipients are well connected and provide a warm hand off to identify needed treatment ...

Peer Support Specialist

Durham, NC ยท On-site +1

$53K - $78K/yr

The Peer Support Specialist is a full-time, benefits-eligible position that provides person ... warm handoffs and ongoing follow-up with clinicians, DCSD teams, community partners, and service ...

Peer Support Specialist

Durham, NC ยท On-site +1

$53K - $78K/yr

Coordinate warm handoffs and ongoing follow-up with clinicians, DCSD teams, community partners, and ... Peer Support Specialist Certification --- LINK Strong understanding of behavioral health symptoms ...

Peer Recovery Coach

Philadelphia, PA ยท On-site

$17.50 - $18/hr

... e.g., warm line, calendar of events, etc. * Introduce and link individuals to community resources and peer supports outside of the * facility to promote community integration, * Support the ...

PEER SUPPORT SPECIALIST

Malone, NY ยท On-site

$16.50 - $20.50/hr

Connecting individuals to "warm lines." * Connections to self-help groups in the community. Peer Recovery Supports and Peer Counseling: * Recovery education and counseling for individuals and their ...

PEER SUPPORT SPECIALIST

Malone, NY ยท On-site

$16.50 - $20.50/hr

Connecting individuals to "warm lines." * Connections to self-help groups in the community. Peer Recovery Supports and Peer Counseling: * Recovery education and counseling for individuals and their ...

Peer Recovery Coach

Philadelphia, PA ยท On-site

$17.50 - $18/hr

... e.g., warm line, calendar of events, etc. * Introduce and link individuals to community resources and peer supports outside of the * facility to promote community integration, * Support the ...

Peer Support Specialist

Watsontown, PA ยท On-site

$14.25 - $18.50/hr

Our team is the front line of our fight against the opiate epidemic. Your Job as a Peer Support Specialist/Recovery Coach: Peer Support Specialist supports and assist patients in their recovery from ...

Peer Support Specialist

Kirksville, MO ยท On-site

$15.75 - $20.25/hr

Peer Support Specialist Location: Kirksville, MO Employment Type: Full-time Shift: Varies Job ... warm, supportive: a work culture & environment that promotes your well-being, values you as human ...

Peer Support Specialist

Queens, NY ยท On-site

$27.48 - $30.22/hr

Peers will make referrals and connections to community-based providers, offering support through warm hand-offs and occasional transportation to service locations. Individuals in this role will work ...

Peer Support Specialist

Watsontown, PA ยท On-site

$14.25 - $18.50/hr

Our team is the front line of our fight against the opiate epidemic. Your Job as a Peer Support Specialist/Recovery Coach: Peer Support Specialist supports and assist patients in their recovery from ...

Peer Support Specialist

Kirksville, MO ยท On-site

$15.75 - $20.25/hr

Peer Support Specialist Location: Kirksville, MO Employment Type: Full-time Shift: Varies Job ... warm, supportive: a work culture & environment that promotes your well-being, values you as human ...

Showing results 21-40

Warm Line Peer Support information

See salary details

$10

$19

$28

How much do warm line peer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for warm line peer support in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a Warm Line Peer Support?

A Warm Line Peer Support worker is someone with lived experience of mental health or substance use challenges who provides non-crisis support and empathy over the phone or through other communication channels. They listen, share coping strategies, and offer encouragement to individuals seeking emotional support. Unlike crisis hotlines, warm lines are intended for people who need someone to talk to before issues escalate to a crisis. Peer support workers use their own experiences to build trust and foster a sense of hope and recovery.

What are some common challenges faced by Warm Line Peer Support, and how can they effectively manage them?

Warm Line Peer Support specialists often encounter emotionally charged conversations and unpredictable call volumes, which can be challenging. Managing boundaries while offering empathetic support is essential to avoid burnout. Utilizing supervision, peer consultation, and self-care strategies are key practices to maintain personal well-being and provide consistent support. Regular training and debriefing sessions with the team also help in handling difficult situations and fostering a supportive work environment.

What are the key skills and qualifications needed to thrive as a Warm Line Peer Support, and why are they important?

To thrive as a Warm Line Peer Support, you generally need lived experience with mental health or substance use challenges, strong listening skills, and knowledge of peer support principles, often supported by certification as a peer support specialist. Familiarity with call center software, documentation systems, and crisis intervention protocols is typically required. Compassion, patience, and the ability to maintain boundaries are vital soft skills that help build trust and rapport with callers. These skills ensure that individuals feel heard and supported while accessing resources and navigating mental health challenges.

What is the difference between Warm Line Peer Support vs Crisis Line Counselor?

AspectWarm Line Peer SupportCrisis Line Counselor
CredentialsPeer support certification, lived experienceClinical training, mental health certification
Work EnvironmentNon-emergency, supportive callsEmergency, crisis intervention
Employer & IndustryNonprofit, mental health servicesHealthcare, mental health crisis services
Search & Comparison IntentPeer support roles, mental health supportCrisis intervention, mental health counseling

Warm Line Peer Support focuses on providing non-emergency emotional support through peer connections, often requiring lived experience and peer certifications. Crisis Line Counselors handle urgent mental health crises, often with clinical training and certifications. Both roles serve mental health needs but differ in urgency, training, and work environment.

What cities are hiring for Warm Line Peer Support jobs?

Cities with the most Warm Line Peer Support job openings:

What states have the most Warm Line Peer Support jobs?

States with the most job openings for Warm Line Peer Support jobs include:

What are popular job titles related to Warm Line Peer Support jobs?

For Warm Line Peer Support jobs, the most frequently searched job titles are:

Infographic showing various Warm Line Peer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Peer Support Specialist

Pala, CA โ€ข On-site

Pala Band of Mission Indians
Public Administrationย โ€ขย 11 - 50 employees

$17.75 - $22.75/hr

Full-time

Re-posted 17 days ago


Job description

Pala Band Of Mission Indians

HUMAN RESOURCES OFFICE PMB#50 35008 Pala Temecula Road Pala, CA 92059

JOB DESCRIPTION


Title: Peer Support Specialist

Department/Division: Social Services- Mobile Crisis Response Team/988

Status: Full-Time

Salary: Hourly/ DOE

Supervisor: Program Manager

Subordinates: None

POSITION SUMMARY:

Under the direction of the Program Manager, the Peer Support Specialist provides peer-based recovery support services to individuals experiencing behavioral health crises, mental health concerns, substance use disorders, suicidal ideation, and co-occurring conditions. Using lived experience and a trauma-informed, culturally responsive approach, the Peer Support Specialist promotes hope, resiliency, recovery, and participant engagement while assisting individuals in navigating behavioral health services and community resources.

The Peer Support Specialist works collaboratively with the Mobile Crisis Response Team, 988 Suicide & Crisis Lifeline partners, behavioral health providers, Tribal departments, healthcare organizations, schools, first responders, and community agencies to strengthen continuity of care, reduce barriers to treatment, and improve long-term recovery outcomes.

JOB DUTIES AND RESPONSIBILITIES:


  • Provide peer mentoring, encouragement, and emotional support to individuals experiencing behavioral health challenges.
  • Utilize lived experience to promote hope, recovery, resiliency, and participant self-advocacy.
  • Assist participants in developing individualized recovery and wellness goals.
  • Conduct follow-up contacts after behavioral health crises to encourage continued engagement in services.
  • Assist with behavioral health navigation and connect participants to culturally responsive Tribal, community, healthcare, housing, employment, and recovery resources.
  • Support warm handoffs between the Mobile Crisis Response Team, 988 Suicide & Crisis Lifeline, behavioral health providers, hospitals, and community partners.
  • Encourage participant engagement in behavioral health treatment, recovery services, support groups, and community-based programs.
  • Assist participants in developing coping skills, life skills, independent living skills, and healthy wellness practices.
  • Participate in multidisciplinary case coordination meetings to support participant progress and continuity of care.
  • Assist with outreach events, behavioral health education, community awareness activities, and recovery-focused programming.
  • Maintain accurate documentation, case notes, and required program records in accordance with Tribal, State, Federal, and grant requirements.
  • Maintain participant confidentiality in accordance with HIPAA and applicable Tribal policies.
  • Participate in ongoing professional development, peer support training, cultural competency training, and trauma-informed care education.
  • Perform other duties as assigned by the Program Manager.

KNOWLEDGE, SKILLS, CERTIFICATIONS AND ABILITIES:


  • Knowledge of recovery-oriented systems of care and peer support principles.
  • Knowledge of trauma-informed care and culturally responsive behavioral health practices.
  • Ability to establish rapport and build trusting relationships with participants from diverse backgrounds.
  • Strong communication, active listening, motivational interviewing, and interpersonal skills.
  • Knowledge of behavioral health, substance use disorders, suicide prevention, and community recovery resources.
  • Ability to work collaboratively within multidisciplinary teams.
  • Ability to maintain professional boundaries while providing peer support services.
  • Ability to prioritize multiple tasks and work independently.
  • Experience using Microsoft Office and electronic documentation systems.
  • Endorsement and support of Tribal values, culture, and philosophy.
  • Ability to communicate effectively, both verbally and in writing.
  • Maintain ethical guidelines and participant confidentiality.

MINIMUM QUALIFICATIONS:

  • High School Diploma or GED required.
  • Certified Peer Support Specialist or ability to obtain certification within one (1) year of hire.
  • Lived experience with mental health recovery, substance use recovery, or family recovery experience preferred.
  • Minimum of one (1) year experience providing peer support, behavioral health services, social services, or related human services preferred.
  • Experience working with Native American communities preferred.
  • Must pass pre-employment and random drug testing during employment.
  • Must acknowledge and agree to maintain a Drug-Free workplace as a condition of employment with the Pala Band of Mission Indians. Must pass pre-employment and random drug testing during employment. A DMV print out and background check will be required.
  • Must successfully pass a Fingerprint-based background check of potential employees, volunteers, and contractors pursuant to Public Law 101-630 - Indian Child Protection and Family Violence Prevention Act
  • Must possess a valid California Driver's License and maintain a clean driving record.
  • Must be willing to travel throughout the service area.
  • Must be willing to work evenings, weekends, holidays, and participate in an on-call rotation as needed.
  • CPR/First Aid Certification preferred or required within 60 days of hire.
  • Indian Preference will apply in accordance with the Pala Band of Mission Indians policy.

OTHER REQUIREMENTS:

All employees are expected to follow the Tribal Employee Handbook of the Pala Band of Mission Indians and must adhere to any additional applicable addendums.


HOW TO APPLY

PLEASE SUBMIT A RESUME AND APPLICATION TO:


Pala Band of Mission Indians

Human Resources Department PMB#50 35008 Pala Temecula Road Pala, CA 92059

Email hr@palatribe.com or lbryant@palatribe.com

Fax: 1-760-888-1980