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Warm Line Peer Support Jobs (NOW HIRING)

People USA

Per Diem Peer Companion

Garrison, NY · On-site

$18.03/hr

... support to peers in the community through the 24 hours peer warm line. ● Help maintain a clean, safe, and secure trauma-informed environment. Some cleaning duties may be assigned. ● Manage ...

People USA

Per Diem Peer Companion

Hyde Park, NY · On-site

$18.03/hr

... support to peers in the community through the 24 hours peer warm line. ● Help maintain a clean, safe, and secure trauma-informed environment. Some cleaning duties may be assigned. ● Manage ...

Pala Band of Mission Indians

Peer Support Specialist

Pala, CA · On-site

$17.75 - $22.75/hr

Peer Support Specialist Department/Division: Social Services- Mobile Crisis Response Team/988 ... Support warm handoffs between the Mobile Crisis Response Team, 988 Suicide & Crisis Lifeline ...

Coleman Professional Services

$250/hr

Coleman Health Services is seeking full-time Peer Support Specialists in Stark County, Ohio ... line "Accommodation Request." #J-18808-Ljbffr

Saginaw County Community Mental Health Authority

$16.75 - $19.18/hr

... a warm and welcoming environment in coordinating and facilitating events, services, and treatment programs. 9. Attends Youth Peer Support Specialist Certification training as well as other work ...

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Warm Line Peer Support information

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How much do warm line peer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for warm line peer support in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a Warm Line Peer Support?

A Warm Line Peer Support worker is someone with lived experience of mental health or substance use challenges who provides non-crisis support and empathy over the phone or through other communication channels. They listen, share coping strategies, and offer encouragement to individuals seeking emotional support. Unlike crisis hotlines, warm lines are intended for people who need someone to talk to before issues escalate to a crisis. Peer support workers use their own experiences to build trust and foster a sense of hope and recovery.

What are some common challenges faced by Warm Line Peer Support, and how can they effectively manage them?

Warm Line Peer Support specialists often encounter emotionally charged conversations and unpredictable call volumes, which can be challenging. Managing boundaries while offering empathetic support is essential to avoid burnout. Utilizing supervision, peer consultation, and self-care strategies are key practices to maintain personal well-being and provide consistent support. Regular training and debriefing sessions with the team also help in handling difficult situations and fostering a supportive work environment.

What are the key skills and qualifications needed to thrive as a Warm Line Peer Support, and why are they important?

To thrive as a Warm Line Peer Support, you generally need lived experience with mental health or substance use challenges, strong listening skills, and knowledge of peer support principles, often supported by certification as a peer support specialist. Familiarity with call center software, documentation systems, and crisis intervention protocols is typically required. Compassion, patience, and the ability to maintain boundaries are vital soft skills that help build trust and rapport with callers. These skills ensure that individuals feel heard and supported while accessing resources and navigating mental health challenges.

What is the difference between Warm Line Peer Support vs Crisis Line Counselor?

AspectWarm Line Peer SupportCrisis Line Counselor
CredentialsPeer support certification, lived experienceClinical training, mental health certification
Work EnvironmentNon-emergency, supportive callsEmergency, crisis intervention
Employer & IndustryNonprofit, mental health servicesHealthcare, mental health crisis services
Search & Comparison IntentPeer support roles, mental health supportCrisis intervention, mental health counseling

Warm Line Peer Support focuses on providing non-emergency emotional support through peer connections, often requiring lived experience and peer certifications. Crisis Line Counselors handle urgent mental health crises, often with clinical training and certifications. Both roles serve mental health needs but differ in urgency, training, and work environment.

What cities are hiring for Warm Line Peer Support jobs?

Cities with the most Warm Line Peer Support job openings:

What states have the most Warm Line Peer Support jobs?

States with the most job openings for Warm Line Peer Support jobs include:

What are popular job titles related to Warm Line Peer Support jobs?

For Warm Line Peer Support jobs, the most frequently searched job titles are:

Warm Line Peer Support jobs near you
Infographic showing various Warm Line Peer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Peer Support Specialist - Applicant Pool - Must Reside in Alabama

Hoover, AL • Remote

Wings Across Alabama
See more jobs at Wings Across Alabamaexternal

$12 - $15/hr

Part-time

Re-posted 22 days ago

Job description

Wings Across Alabama
Applicant Pool: Alabama Warm Line Peer Support Specialist
Job Description:
The position is for our Warm Line.
You must be an Alabama resident.
The Wings Across Alabama Warm Line is part-time, remote position with 8 hour shifts, for our non-crisis line that is open 24/7, including holidays.
Our Warm Line specialists provide compassion and empathy to all callers; a safe space for a variety of individuals with various backgrounds. They lend an empathetic, non-judgemental, listening ear.
Confidentiality is crucial for this role.
Job training is provided, attendance and completion is required.

Qualifications:
  • ● High school graduate or GED
  • ● Demonstrate lived experience with mental illness
  • ● Reliable internet and cellular service
  • ● Ability to speak clearly so as to be understood over the phone
  • ● Current CPS certification preferred, but not required
  • * A minimum of 18 months active recovery
  •  Must be an Alabama resident
Responsibilities:
It is the responsibility of the Warm Line Specialist to operate our telephone warm line, work scheduled 8 hour shifts, and complete any and all duties as assigned.
This consists of answering calls, returning missed calls, establishing rapport, listening to each caller and providing warm line support services, assessing the level of risk a caller may present, documenting the calls, and maintaining confidentiality.
Skills:
● Active, positive, and supportive listening
● Looking up resources as needed
● Effective and prompt communication with callers and other teammates
● Non-judgemental support for a variety of individuals with various backgrounds
● Knowledge of Google Docs/Sheets/Forms
Tasks:
● Work phone charged and ready as soon as shift begins
● Communicating with previous shift before answering any calls
● Keeping a list of all missed calls and returning them in the order received, with Alabama taking
priority
● Actively listening while on calls and assessing any potential risks
● Following all Warm Line protocols with each and every caller
● Must maintain accurate documentation for every shift worked
● Must monitor emails frequently and respond in a timely manner
● Adhere to all Warm Line policies, values, and ethics
● Must attend weekly Zoom meetings
● Maintain CPS certification
● Completing timesheets and all shift reports, turning them in by specified due dates
● Must participate in on going- required trainings
● Must be comfortable sharing own recovery story

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