A typical day for a Walmart Com Customer Service representative involves responding to customer inquiries via phone, email, or chat about online orders, returns, and product information. You’ll spend much of your time troubleshooting order issues, processing refunds or exchanges, and ensuring customers have a seamless online shopping experience. The role often requires working collaboratively with other departments, such as logistics and IT, to resolve complex cases efficiently. Team meetings, ongoing training sessions, and performance reviews are also common, helping you stay up to date with new policies and tools while developing your skills.