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VXI Global Solutions

Operations Manager

Montgomery, AL · On-site +1

Work with Client Services Team and Operations Director to ensure that all client and VXI objectives are met. * Develop and maintain department understanding of client expectations and customer needs ...

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How much do vxi global jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for vxi global in the United States is $48.36, according to ZipRecruiter salary data. Most workers in this role earn between $42.31 and $52.88 per hour, depending on experience, location, and employer.

How much is the starting salary in VXI?

The starting salary for entry-level positions at VXI Global typically ranges from $8 to $12 per hour, depending on the role and location. Compensation may also include benefits such as health insurance and performance incentives. Exact figures can vary based on experience and specific job requirements.

What opportunities for career advancement are available at VXI Global, and how does the company support employee growth?

At VXI Global, career advancement is supported through structured training programs, internal job postings, and mentorship initiatives. Employees often start in entry-level positions, such as customer service representatives, and can move into supervisory, quality assurance, or managerial roles based on performance and tenure. The company emphasizes continuous learning and regularly offers workshops to develop both technical and leadership skills. Collaboration with cross-functional teams also provides exposure to various aspects of the business, fostering well-rounded professional growth.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at VXI Global, and why are they important?

To thrive as a Customer Service Representative at VXI Global, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer proficiency is often required. Patience, active listening, and a positive attitude help representatives handle customer inquiries effectively and maintain satisfaction. These skills ensure efficient resolution of customer issues and contribute to a positive brand reputation and high customer retention.

What is VXI Global Solutions and what does the company do?

VXI Global Solutions is a business process outsourcing (BPO) company that provides customer experience and contact center services for businesses around the world. They specialize in customer service, technical support, sales, and back-office solutions across various industries such as telecommunications, financial services, healthcare, and e-commerce. VXI operates call centers in several countries and employs thousands of people to help companies manage their customer interactions efficiently.

What job makes $10,000 a month without a degree?

High-paying sales roles, such as real estate brokers or insurance agents, can earn $10,000 or more monthly through commissions and performance. Skilled traders, entrepreneurs, or freelance consultants in specialized fields may also reach this income level without a formal degree, often requiring strong skills, experience, and a robust client base.

Does VXI have work from home?

VXI Global offers work-from-home opportunities for certain roles, especially customer service and technical support positions. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific equipment or certifications. Availability of remote work may vary based on the position and location.

Is VXI a legit company to work for?

VXI Global is a legitimate company that provides customer service and call center employment opportunities. It is a recognized employer in the industry, often requiring skills in communication and computer proficiency. As with any job, researching reviews and company policies can help assess fit and work environment.

What is the difference between Vxi Global vs Customer Service Representative?

AspectVxi GlobalCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, office settings, remote options
Industry UsageCustomer support, telecommunication, tech supportCustomer support, retail, telecom, tech support
Common Search/ComparisonVxi Global vs Customer Service Representative

Both Vxi Global and Customer Service Representative roles typically require similar credentials and are found in call center environments across various industries. Vxi Global is a company that employs customer service reps, so the comparison highlights the company's role versus the general job title. The roles share work environments and industry usage, making them closely related in the customer support sector.

More about Vxi Global jobs
What states have the most Vxi Global jobs? States with the most job openings for Vxi Global jobs include:
What job categories do people searching Vxi Global jobs look for? The top searched job categories for Vxi Global jobs are:
Vxi Global jobs near you
Infographic showing various Vxi Global job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 1% As Needed, 73% Part Time, 4% Temporary, 18% Contract, and 3% Nights. Highlights an 99% Hybrid, and 1% Remote job distribution, with an average salary of $100,599 per year, or $48.4 per hour.
Associate Director, Operations

Associate Director, Operations

VXI Global Solutions

Charlotte, NC • On-site

Full-time

Posted 8 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Associate Director, Operations
About VXI
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands.
VXI is one of the fastest-growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and the Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position.
In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders.
For more information about VXI, visit: www.vxi.com
For more information about our partnership with Bain, please visit:
https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions
Role Summary:
As an Associate Director of Operations, you will serve as a senior operational leader, reporting directly to the Sr. Director of Operations for the site. You will oversee day-to-day operational performance, guide a team of supervisors, and cultivate a positive, high-engagement culture that enables exceptional results.
In this role, you will own delivery on several critical programs for a key Banking client account, acting as a key operational partner and ensuring strong alignment, transparency, and trust with client stakeholders. You will be responsible for driving performance across critical customer-experience metrics including Voice of Customer (VOC), Net Promoter Score (NPS), CSAT, and other KPIs, while leading continuous improvement initiatives to strengthen service delivery. Your leadership will be instrumental in elevating operational excellence, optimizing processes, and positioning the organization for long-term success.
Responsibilities:
Team Leadership
  • Provide strong leadership, mentorship, and guidance to the contact center operations team, including managers and supervisors.
  • Foster a collaborative and customer-centric culture that empowers employees to deliver outstanding service.

Operational Excellence
  • Set and monitor operational goals, KPIs, and performance metrics to ensure optimal team performance and efficiency.
  • Implement strategies to improve key metrics, such as voice of the customer (VOC), Net Promoter Score (NPS), customer satisfaction (CSAT), first-call resolution (FCR), average handle time (AHT), and service level agreements (SLAs).

Process Improvement
  • Identify process gaps and inefficiencies and implement continuous improvement initiatives.
  • Collaborate with cross-functional teams to streamline processes and enhance customer service delivery.
  • Champion customer-experience-driven process enhancements that reduce friction, improve agent experience, and strengthen brand loyalty for the client.

Quality Assurance
  • Develop and maintain quality assurance programs to ensure consistent delivery of high-quality customer interactions.
  • Conduct regular quality assessments, provide coaching, and develop training plans for team members.

Stakeholder Management
  • Serve as the primary operational point of contact for the assigned client account, ensuring consistent communication, alignment, and partnership.
  • Build and maintain a strategic relationship with client stakeholders, proactively identifying needs, risks, and opportunities to enhance service delivery.
  • Deliver business reviews, performance updates, and insights to client leadership with a focus on transparency and continuous improvement.

Budget Management
  • Assist in creating and managing the budget for the Contact Center operations, optimizing resources for maximum efficiency.

Technology and Innovation
  • Stay updated on industry trends, emerging technologies, and best practices in contact center operations.
  • Recommend and implement technology solutions that improve agent productivity and enhance customer experiences.

Reporting and Analytics
  • Generate regular reports and analytics to measure performance and provide insights to senior management.
  • Analyze customer feedback trends across channels and translate insights into operational strategies and client-ready recommendations.

Qualification & Experience
  • College or advanced degree strongly preferred.
  • 8+ years of proven experience in contact center operations management, including 4 years in a leadership role.
  • Strong understanding of contact center operations, customer service, inbound and outbounds sales best practices and performance metrics.
  • Excellent leadership and communication skills, with the ability to motivate and develop teams.
  • Proven experience in process improvement, change management, and project management.
  • Strong analytical and problem-solving abilities with a data-driven approach.
  • Proficiency in using contact center software, CRM systems, and reporting tools.
  • Exceptional interpersonal skills and the ability to collaborate effectively with various stakeholders.

Why Join VXI?
  • Be part of a dynamic, globally recognized organization with strong growth and innovation.
  • Work with leading clients across high-growth industries.
  • Competitive compensation, benefits, and career advancement opportunities.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.
Work Type: Full-Time, Permanent
Location: Fully onsite in Charlotte, NC from Monday through Friday
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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