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The SVP Clinical Services is the Service Line Executive responsible for Medicine, Cancer, Radiation Oncology, Dermatology, and Hospital Medicine services at Brown University Health, serving as the dyad partner to the respective Chair/Chiefs.

Reporting to the Executive Vice President of Ambulatory and Clinical Services, the Senior Vice President of Clinical Services is a key change agent, driving improvement across our organization and for all parts of our mission, working closely with the EVP, Chief Physician Officer, dyad partners, and four peer service line executive leaders at a time when creativity in operational management is critical to the organization’s success. The SVP works closely with operational, nursing, and physician leaders to promote collaboration and partnership across the system to benefit all parties and optimize new models of care delivery. 

The SVP provides strategic direction to ensure high-quality, customer focused, cost-effective services for assigned clinical areas, and will be adept at leveraging the strategic plan to cultivate a high-performance culture with kindness at the core. In this role, the SVP will work closely with senior leadership and physician leadership in the strategic development and operational execution of clinical service delivery, medical education, research, and human capital strategies. The SVP will successfully partner with the leadership of Brown Health Medical Group, work effectively in a heavily matrixed structure, which requires leading through both direct authority as well as influence.

Essential Leadership Characteristics of the SVP, Clinical Services:

Strategy and execution: In collaboration with physician and operational leaders, develop strategic plans for assigned areas, set goals, objectives, and deadlines by coaching and engaging leadership team to drive efficient clinical operations, optimize workflows and improve quality, service, and satisfaction.

Managing the metrics: Assume the leadership role in the achievement of both short- and long-term goals. Track associated KPIs to monitor performance and adjust accordingly. Ensure leaders and stakeholders are aligned and accountable to strategic goals and the organization’s success, which in turn will create a consistent patient experience across the system.      

Leveraging resources: Optimize the utilization and availability of resources, including people, capital, and knowledge to achieve the objectives of the organization while scaling and standardizing services.

Drive accountability through leadership excellence: Overall accountability for advancing and supporting all aspects of the clinical, academic, and research activity for assigned areas. Engage the right group of stakeholders to ensure alignment and lead the team in implementing initiatives to support the delivery of care for all of our patients in a highly coordinated fashion and ensuring psychological safety via clear and open communication. SVP supports leadership team’s longitudinal alignment of strategies, programs, and services across business units.

Understanding of the business: Ensure that revenue goals, cost objectives, and market share targets are achieved in assigned areas. Diligently accountable to EVP in the planning of new services that generate additional sources of revenue.  Manage costs through disciplined data analysis, identifying opportunities, and taking action to eliminate non-value costs in conjunction with the health system leadership.

Influence across the matrixed enterprise: SVP’s commitment to collaboration, transparency, and continuous improvement with peers will be key to ensuring integration and coordination of systems and service initiatives across the continuum and throughout areas of responsibility.

Other duties as assigned. 

BASIC KNOWLEDGE:

-Bachelor's degree required.  Advanced degree in healthcare, business, nursing, or related field preferred, equivalent experience will be considered.

EXPERIENCE:

- Requires a minimum of 10 years of progressive leadership experience in service line administration, preferably in an academic medical center, multi-hospital, and regional outpatient/ambulatory practice setting, leading Medicine and/or Oncology-related services.

- Highly effective communication, management, and leadership skills; the ability to conceptualize, plan, facilitate and execute consistently and effectively.

- Demonstrated successful track record leading in a matrixed environment, managing a complex organizational structure that resulted in the highest levels of patient care and quality, broad team engagement, and positive growth.

- Demonstrated strong financial, analytical, and resource management skills.

- Track record of nurturing and growing positive, cross-organizational relationships with peers, physicians, clinicians, senior management, staff, and community. 

- Success in building collaborative, high performing teams aligned with strategic initiatives and goals.

- Proven experience successfully influencing, implementing and leading change across the continuum in a complex health care environment.

Organizational Values:

Brown University Health employees embrace Brown University Health's mission -- "Delivering health with care" -- and successfully model Brown University Health's values of Compassion, Accountability, Respect, and Excellence which guide our everyday actions with patients, customers, our community, and one another. Brown University Health leaders must lead with kindness, and drive to “get stuff done.”

Core Success Factors:

In addition to our values, all employees will demonstrate Brown University Health’s Core Success Factors, which tell us how we work together and how we get things done. Core Success Factors include:

• Instill trust: Gain the confidence and trust of others through honesty, integrity, and authenticity.
• Value differences: Recognize the value that different perspectives and cultures bring to an organization.
• Prioritize patients & community: Build compassionate relationships focused on embracing unique patient, employee and community needs.
• Collaborate: Build partnerships and work collaboratively with others to meet shared objectives.

As a member of the Brown University Health leadership team, leaders are expected to demonstrate additional Leadership Success Factors, which include:

• Ensure accountability: Hold self and others accountable to meet commitments.
• Build effective teams: Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Drive vision and purpose: Paint a compelling picture of the vision and strategy that motivates others to action.
• Optimize work processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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