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Senior Vice President of Operations

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description:

This position will Under the direction of the President/Executive Director, the Senior Vice President of Operations is responsible for providing senior level operational oversight and coordination for cross-divisional operations, budgeting and executive initiatives, as well as the direct management and oversight of Housing Resources (HCVP), Resident Services, Property Management, Maintenance, Ombudsman, Logistics, and Facilities divisions. Incumbent will provide leadership, management and direction to designated departmental programs, services and activities.

All activities must support the Housing Opportunities Commission of Montgomery County (HOCMC) day-to-day operations as well as strategic goals and objectives and produce the results that accomplish its mission.

Example of Duties:

• Conduct comprehensive assessment of organizational entities within the operations division. Using industry best practices, establish program goals and objectives; making recommendations regarding the administration of such programs.
• Evaluate operational policies, operating procedures and work processes to ensure efficiency, effectiveness and the application of best practices; ensuring that new and revised regulatory mandates are appropriately implemented;
• Serve in an advisory capacity to the President/Executive Director and other HOCMC stakeholders on all matters pertaining to operations;
• Ensure that the operating procedures for all departmental activities are completely documented and that all such procedures are updated and revised accordingly;
• Provide management guidance for exceptional delivery of operational services, ensuring successful execution of each work function;
• Engage with teams involved in a wide variety of operational initiatives and development activities; Collaborate with division leadership staff in the preparation of annual budget, ensuring timely submission. Develop and implement controls to appropriately manage financial resources;
• Develop and implement systems to evaluate operational activities for efficiency, effectiveness and compliance with overall policies, procedures and state and federal regulations;
• Provide leadership and collaboration with Information Technology on any technology upgrade;
• Develop quantitative and qualitative measures for evaluating the performance of each subordinate employee and the performance of areas of responsibility; develop and implement procedures for the routine collection of information in support of these measures;
• Supervise and effectively utilize staff, including: assignment and review of work; utilization of personnel to accomplish work objectives and to develop increased capabilities of employees; rating employee performance in accordance with established goals set forth by the President/Executive Director; provide guidance to supervisors with regard to personnel and other employee matters, ensuring effective operations for each division under management;
• Inform the President/Executive Director on work pending and the rate of progress regarding major assignments, using available technology for reporting out;
• Attend various public/business meetings with the President/Executive Director as necessary, regarding issues that may have an impact on operational matters. May be required to represent the President/Executive Director at designated meetings as required;
• Address various community special interest/action groups and professional organizational meetings as requested;
• Performs other related duties as assigned.

Minimum Qualifications:

Experience:

• At least nine (9) years related experience in housing operations management work.
• At least five (5) years senior level management experience in public housing, affordable housing, facility management and/or real estate redevelopment environment; or equivalent combination of education and experience

Education:

• A Bachelor’s degree (Master’s degree preferred) from an accredited college or university.

Knowledge, Skills and Abilities:

• Must have knowledge of personal computer and software such as (MS Word, and MS Outlook); and must be able to learn other computer software programs as required by assigned tasks.
• Knowledge and understanding of the mission, objectives, and policies of a Public Housing Authority, Housing Finance Agency, Public Developer.
• Understands business implications of decisions; demonstrates knowledge of market; and aligns work with strategic goals.
• To perform this job successfully, an individual should have knowledge of personal computer and software such as (MS Word, and MS Outlook); and must be able to learn other computer software programs as required by assigned tasks.
• Highly skilled with Leadership, Personal Management, Business Acumen, Analytics, Commitment, Customer Service, Effective Communication along with great Responsiveness and Accountability.
• Ability to showcase leadership skills relative to executing operational policies, procedures, and functions.
• Extensive ability to identify and, recommend solutions/alternatives to highly complex and sensitive public and operational issues.
• Ability to communicate orally and in writing.

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.