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Vp Customer Value Management Jobs (NOW HIRING)

VP, Client Success

San Antonio, TX ยท On-site +1

$124K - $160K/yr

... customer value creation across multiple client portfolios . If you're ready to lead ... Develops organizational capability through talent management, leadership development, succession ...

Vice President, Delivery

Akron, OH

$132K - $169K/yr

Position Summary The Vice President, Delivery is responsible for leading the end-to-end customer ... measurable customer value and align with delivery standards. Customer Commitment Management

Vice President, Delivery

Akron, OH ยท On-site

$132K - $169K/yr

Position Summary The Vice President, Delivery is responsible for leading the end-to-end customer ... measurable customer value and align with delivery standards. Customer Commitment Management

VP, Customer Retention & Loyalty

Dallas, TX ยท On-site +1

$137K - $175K/yr

Educate Customer Success Managers so every CSM can confidently advise clients on retention and ... Value-Added Services (VAS) Strategy & Monetization * Design and launch a subscription-based Value ...

VP, Customer Retention & Loyalty

Dallas, TX ยท On-site

$137K - $176K/yr

Educate Customer Success Managers so every CSM can confidently advise clients on retention and ... Value-Added Services (VAS) Strategy & Monetization * Design and launch a subscription-based Value ...

Showing results 41-60

Vp Customer Value Management information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer value management jobs pay per year?

As of Sep 15, 2026, the average yearly pay for vp customer value management in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP Customer Value Management do?

A VP of Customer Value Management is responsible for developing and implementing strategies to maximize the value that customers derive from a company's products or services. This role typically involves analyzing customer data, identifying opportunities to improve customer experience and retention, and collaborating with sales, marketing, and product teams. The VP also leads initiatives to increase customer lifetime value and loyalty, ensuring that the business meets its growth and revenue objectives. Their work is crucial for building strong, long-term relationships with customers and driving sustainable business success.

What are the key skills and qualifications needed to thrive as a VP Customer Value Management?

To thrive as a VP Customer Value Management, you need expertise in customer segmentation, value proposition development, and significant experience in customer analytics or commercial functions, often supported by an advanced business degree. Familiarity with CRM systems, data analytics platforms (like Salesforce, Tableau, or SAS), and customer lifecycle management tools is typical. Strong leadership, strategic thinking, and exceptional communication skills help drive cross-functional collaboration and influence organizational change. These skills ensure the ability to maximize customer lifetime value, foster loyalty, and deliver sustainable business growth.

How does a VP Customer Value Management typically collaborate with other departments to drive customer retention and growth?

A VP of Customer Value Management works closely with teams such as Sales, Marketing, Product, and Customer Success to develop and execute strategies that maximize customer satisfaction and lifetime value. This role often involves analyzing customer data, identifying opportunities for upselling or cross-selling, and ensuring that feedback from customers is communicated back to product and service teams for continuous improvement. Regular cross-functional meetings and strategy sessions are common, as aligning the efforts of multiple departments is key to driving retention and long-term growth.

What is the difference between Vp Customer Value Management vs Customer Success Manager?

AspectVp Customer Value ManagementCustomer Success Manager
Primary FocusStrategic customer value optimization and long-term growthCustomer onboarding, retention, and satisfaction
Required CredentialsBachelor's degree, often MBA, experience in customer strategyBachelor's degree, experience in customer service or account management
Work EnvironmentCorporate, strategic planning teams, cross-departmental collaborationCustomer-facing roles, account management teams
Industry UsageCommon in SaaS, tech, and enterprise solutionsWidespread across SaaS, tech, and service industries

While both roles focus on customer relationships, the Vp Customer Value Management emphasizes strategic planning and long-term value creation, whereas the Customer Success Manager concentrates on day-to-day customer satisfaction and retention. Understanding these differences helps organizations align roles with their customer engagement strategies.

What are popular job titles related to Vp Customer Value Management jobs?

For Vp Customer Value Management jobs, the most frequently searched job titles are:

Infographic showing various Vp Customer Value Management job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Product Management

Raleigh, NC

Full-time

Medical, Dental, Vision, PTO

Posted 28 days ago


Job description

About Tantalus Systems (TSX: GRID)

Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid - from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. Learn more athttp://www.tantalus.com/.


Come join us if you're interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.


We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).


This position offers a competitive salary plus variable compensation based on performance targets and business objectives. Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.


The Opportunity:

The Vice President of Product Management will lead the vision, process, and performance of the product management function for a portfolio of electric utility solutions focused on the distribution grid. The right candidate will not only manage products, but also architect the way the product organization operates, including creating a repeatable management system for product planning, roadmap review, customer feedback loops, launch readiness, and outcome tracking. This leader will define how the department works, how priorities are set, how investment decisions are made, and how product outcomes are measured across strategy, execution, customer value, and business impact.


The Vice President, Product Management will also be responsible for building and leading a best-in-class Product Management function and operating model. This role will establish the governance, discipline, and leadership practices required to ensure customer needs, market opportunities, and commercial priorities are translated into clear investment decisions and product outcomes. Working closely with Product Development, Architecture, Customer Operations, Sales, Marketing, and Executive Leadership, this leader will elevate Product Management as a strategic capability that drives alignment between market needs, product investments, and business outcomes.


This role requires deep electric utility domain expertise, particularly in distribution grid technology, including metering, power measurement, AMI 2.0, ADMS, DERMS, outage management, load management, grid operations workflows, and related grid-edge and enterprise applications. The successful candidate will combine market insight, technical credibility, and organizational leadership to build a high-performing product organization that translates utility needs into differentiated offerings and measurable business results.


This person must also be entrepreneurial, creative, and forward-looking. The company is seeking a product leader who can think beyond conventional utility playbooks, identify where the market is headed, and develop breakout strategies that allow a smaller, nimble organization to differentiate against larger incumbents through focus, speed, innovation, and sharper customer value.

Location of Position:

Based in our Raleigh, NC or Norwalk, CT office. This is an in-office position. Travel will be required for corporate meetings, industry conferences, customer visits, and other business-related activities.

The Vice President, Product Management is responsible for:


Product Vision and Strategy:

  • Define and communicate a multi-year product vision and strategy for the company's distribution grid technology portfolio, aligned to customer needs, market trends, regulatory dynamics, and company growth objectives.
  • Establish a clear point of view on portfolio direction across metering, power measurement, AMI 2.0, ADMS, DERMS, distribution operations, load / demand management, grid intelligence, and adjacent applications.
  • Translate utility industry challenges into product strategy, investment priorities, market requirements, and roadmap decisions.
  • Partner with executive leadership to align product vision with company strategy, financial goals, and go-to-market priorities.
  • Identify disruptive whitespace opportunities where a focused company can win through faster execution, stronger usability, easier integration, better analytics, or clearer economic value than larger competitors.
  • Develop product theses around the evolution of distribution utilities, particularly in grid digitization, distributed intelligence, software-driven operations, and converged data platforms.


Product Organization Leadership

  • Build, lead, and mentor a high-performing product management organization, including product managers and, where applicable, product owners or adjacent roles.
  • Define the department's operating model, including product planning cadence, roadmap governance, customer discovery expectations, prioritization methods, and cross-functional decision-making forums.
  • Create a strong product culture grounded in customer insight, accountability, data-driven decisions, and close partnership with engineering, sales, marketing, services, and customer success.
  • Serve as the executive-level voice of product across functions to ensure the organization builds the right solutions for the market and the business.
  • Foster an entrepreneurial mindset focused on creative thinking, rapid learning, practical experimentation, and differentiated products.
  • Establish and continuously improve the Product Management operating model, including governance, prioritization frameworks, roadmap reviews, and executive decision-making processes.
  • Build organizational capability within Product Management through coaching, talent development, succession planning, and the establishment of best practices.
  • Serve as the primary bridge between customer needs, commercial priorities, and product development investments to ensure resources are allocated toward the highest-value opportunities.


Portfolio and Execution Management

  • Oversee the full product lifecycle from market discovery and business case development through requirements, launch, adoption, and post-launch optimization.
  • Prioritize investments with a small-company mindset, focusing resources where the company can create defensible differentiation rather than matching large competitors feature-for-feature.
  • Lead portfolio tradeoff decisions across innovation, technical debt, regulatory commitments, customer-specific requirements, and platform scalability.
  • Ensure strong product-management-to-engineering partnership so roadmap commitments are realistic, customer-centered, and commercially relevant.
  • Drive structured customer engagement with utilities, partners, consultants, and industry stakeholders to validate product direction and identify emerging needs.
  • Define and monitor clear product and portfolio success measures tied to adoption, customer value, strategic differentiation, and business performance.
  • Develop business cases and investment recommendations that balance customer value, strategic differentiation, technical feasibility, and financial return.
  • Facilitate executive-level discussions regarding roadmap prioritization, portfolio trade-offs, and product investment decisions.


Utility Domain and Market Leadership

  • Bring deep expertise in electric utility operations, especially distribution planning, engineering, reliability, outage management, DER integration, and grid modernization programs.
  • Maintain a strong understanding of utility buying processes, regulatory drivers, grid architecture, interoperability needs, and the operational realities of utility deployments.
  • Represent the company externally with senior utility leaders, industry analysts, partners, and at industry forums as a thought leader in distribution grid technology.
  • Inform go-to-market strategy, solution positioning, and value proposition development with a strong understanding of business cases and utility customer outcomes.
  • Bring practical ideas for how a challenger brand can break through in the market, including category creation, beachhead use cases, strategic partnerships, and solution packaging that resonates with utility buyers.


What you Bring:

Require Qualifications:

  • 15+ years of progressive experience in product management, product strategy, solution leadership, or related roles, with substantial leadership experience managing senior product talent.
  • Deep electric utility domain experience, with particular strength in distribution grid technologies such as metering, power measurement, AMI, ADMS, DERMS, OMS, grid analytics, or related operational platforms.
  • Demonstrated success dening product vision, building roadmaps, leading cross-functional execution, and delivering measurable business outcomes.
  • Demonstrated experience building, scaling, or transforming Product Management organizations and operating models.
  • Proven ability to inuence executive stakeholders and lead complex cross-functional decision-making across technical, operational, and commercial teams.
  • Strong understanding of utility operations, utility modernization priorities, and the practical realities of deploying software and integrated solutions in regulated utility environments.
  • Proven experience building and leading teams, establishing process discipline, and inuencing executive stakeholders across engineering, sales, marketing, services, and nance.
  • Strong technical uency and credibility in software, data, grid applications, and integrated hardware-software solutions, including familiarity with platform-based architectures and ecosystem-oriented thinking.
  • Demonstrated ability to create differentiated product strategy in competitive markets, especially where a smaller company must out-focus or out-innovate larger players.
  • Bachelor's degree in engineering, business, computer science, or a related eld; advanced degree preferred.

Preferred Qualifications:

  • Experience with enterprise utility software or grid operations platforms such as ADMS, DERMS, OMS, SCADA-adjacent applications, or distributed intelligence solutions.
  • Experience in consultative customer engagement, market development, or solution business case modeling in the utility sector.
  • Familiarity with platform business models, APIs, cloud or hybrid deployments.
  • Experience working with global utilities, regulatory stakeholders, or complex strategic partners.
  • Experience scaling products or product organizations in high-growth, resource-constrained, or challenger-company environments.


Personal Attributes

  • Strategic thinker with a clear point of view on the future of the distribution grid and how product organizations should operate.
  • Highly structured and disciplined in approach, with the ability to turn complex domain challenges into clear priorities and execution paths.
  • Strong credibility with utility customers and internal technical teams, with the ability to build trust across both business and technical stakeholders.
  • Entrepreneurial and creative mindset, with the ability to think beyond conventional approaches and identify where incumbents are slow or underperforming.
  • Able to translate market insight into focused, differentiated strategies that enable a smaller organization to compete effectively against larger players.
  • Strong executive presence with the ability to operate condently across strategy, portfolio governance, and customer-facing discussions.
  • Comfortable moving uidly between high-level strategy, operational execution, team coaching, and external market storytelling.
  • Demonstrated analytical rigor and sound judgment in decision-making.
  • Collaborative leader with the ability to inuence and build alignment across highly cross-functional environments.

If you possess some of the key skills and experiences outlined in the job posting and are genuinely interested in the position, we invite you to take a chance and submit your application. We value diverse perspectives, unique skills, and believe in the power of potential over specific qualifications.


Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us atcareers@tantalus.com.
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