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Job Description Senior Vice President, Commercial Operations E7 Summary/objective

The Senior Vice President, Commercial Operations leads isolved's commercial operations function, setting the strategic direction for the systems, processes, and teams that connect go-to-market execution to revenue outcomes. This role owns the end-to-end revenue value chain, including quota and territory operations, sales compensation and commissions, revenue systems and data governance, deal desk, and revenue reporting and analytics, ensuring these functions operate as a unified, accountable engine in service of the broader sales and go-to-market organization.

Core Job Duties

• Set the strategic direction and operating model for isolved's commercial operations function, including quota and territory operations, sales compensation and commissions, revenue systems, data governance, deal desk, and revenue reporting and analytics.
• Own quota and territory operations in partnership with Finance, ensuring quota is set, assigned, and communicated accurately and on time, and that territory assignments are established before a sales hire's start date.
• Own sales compensation and commissions administration, including plan design, sales crediting rules, payout accuracy, and dispute resolution, and evaluate and select the systems and platforms that support them.
• Own the architecture and integration of the commercial technology stack, including the CRM and its connections to compensation, service, and financial systems, eliminating manual, error-prone handoffs between systems.
• Establish and maintain data governance standards across the commercial technology stack, ensuring a single source of truth for revenue data.
• Own the deal desk function, including quoting, deal structuring, and approvals, expanding into pricing strategy as deal complexity and volume grow.
• Deliver rep-facing and executive-facing reporting and analytics that provide timely, accurate visibility into commercial performance.
• Partner with Sales, Finance, and Sales Enablement leadership to ensure commercial operations infrastructure scales with the business and supports go-to-market strategy.
• Administer governance forums such as the sales compensation committee, ensuring commission plan decisions are made through a clear, accountable process.
• Build and develop a high-performing commercial operations team capable of scaling with the business.

Job Complexity

Guides and inspires others to work with abstract ideas or situations across functional areas of the business. Sets strategy and guides senior leaders in identifying and evaluating fundamental issues and direction for business unit(s). Requires in-depth knowledge of the business unit, business strategies, and the company's goals.

Interaction

Interacts internally and externally with executive and C-Level level management, requiring negotiation of extremely critical matters. Influences policymaking.

Supervision

Directs and controls the activities of one or more business unit, division, product groups or service areas through senior leaders who have overall responsibility for the successful operation of those assigned areas. Clear expertise as a leader and operator.

Experience

Typically requires a Bachelor's degree and 15+ years of direct experience, with 10+ years of leadership experience. May require advanced degree.

Scope

Sets direction, strategy, and vision for business unit(s). Holds senior leaders accountable for results. Helps shape, exemplify, and hold senior leaders accountable to the management standards of the company. Approves corporate and/or organizational policies and authorizes their implementation. Inspires senior leaders to develop innovative concepts and promote new ideas. Drives meaningful impact and improvements across multiple functions or business units; strategically plans for how people and processes scale.

Discretion

Erroneous decisions will have a significant long-term effect on the company's success.

Minimum Qualifications

• Bachelor's degree required.
• 12+ years of experience in revenue operations, sales operations, or commercial operations, with significant leadership experience.
• Proven experience owning compensation, quota, territory, or CRM and systems functions within a SaaS or subscription-based business.
• Strong executive presence and ability to influence cross-functional leadership without direct authority.
• Demonstrated ability to build scalable, well-governed operating processes across systems and teams.
• Exceptional analytical, communication, and organizational skills.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 10% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

Senior Vice President, Commercial Operations

Effective Date:

9/1/2026

About isolved

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes to grow their companies and careers. Learn more at www.isolvedhcm.com.