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Vp Call Center Operations Jobs in Utah (NOW HIRING)

Kiln

Regional Vice President

Lehi, UT · On-site

Operations and Training team members and other regional leaders * Marketing team * Business Development team * Finance team * External partners/vendors Major Responsibilities: The Regional VP ...

Kiln

Regional Vice President

Lehi, UT · On-site

$180 - $270/hr

Operations and Training team members and other regional leaders * Marketing team * Business Development team * Finance team * External partners/vendors Major Responsibilities: The Regional VP ...

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Vp Call Center Operations information

See Utah salary details

$62.4K

$141.8K

$240.3K

How much do vp call center operations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for vp call center operations in Utah is $141,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $168,400.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Utah?

The most popular types of Call Center Operations jobs in Utah are:

What are popular job titles related to Vp Call Center Operations jobs in Utah?

For Vp Call Center Operations jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Vp Call Center Operations jobs in Utah look for?

The top searched job categories for Vp Call Center Operations jobs in Utah are:

What cities in Utah are hiring for Vp Call Center Operations jobs?

Cities in Utah with the most Vp Call Center Operations job openings:

Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Utah as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $141,817 per year, or $68.2 per hour.

Vice President of Operations

3form, Inc.

West Valley City, UT • On-site

$120 - $180/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

3form
2300 S 2300 W
West Valley City, UT 84119, USA

3form
2300 S 2300 W
West Valley City, UT 84119, USA

The Vice President of Operations is a key member of the executive leadership team responsible for leading manufacturing, supply chain, quality, and operational performance across 3form's multi-site manufacturing operations. This role drives strategic initiatives that improve safety, quality, efficiency, profitability, and long-term growth while fostering a culture of operational excellence and continuous improvement.

The VP oversees custom architectural fabrication, resin panel manufacturing, glass production, and architectural lighting operations, ensuring alignment between customer demand, production capabilities, and business objectives.

Key Responsibilities

  • Develop and execute operational strategies that support company growth and profitability.
  • Lead manufacturing operations across multiple facilities, driving productivity, quality, on-time delivery, and cost efficiency.
  • Champion Lean Manufacturing, Six Sigma, and continuous improvement initiatives.
  • Oversee supply chain, procurement, inventory management, logistics, and supplier performance.
  • Ensure compliance with safety, environmental, quality, and regulatory standards.
  • Partner with Sales, Engineering, Finance, and HR to support new products, customer satisfaction, and operational scalability.
  • Manage operational budgets, capital investments, and key performance metrics.
  • Build, mentor, and develop high-performing leadership teams while driving accountability and organizational growth.

Qualifications

  • Bachelor's degree in Engineering, Manufacturing, Operations Management, Business, or a related field (MBA preferred).
  • 15+ years of progressive manufacturing leadership experience, including 7–10 years leading multi-site operations.
  • Experience in custom manufacturing, architectural products, building materials, glass, engineered materials, or related industries.
  • Proven success implementing Lean Manufacturing and continuous improvement initiatives that deliver measurable business results.
  • Strong leadership, strategic planning, financial management, and operational expertise.

Travel: Regular travel to manufacturing facilities, suppliers, customers, and project sites throughout the United States is required.

What we offer

In addition to a great team environment, 3form offers a competitive salary based on experience and qualifications. Our comprehensive benefits package includes:

  • Medical, dental, and vision insurance
  • 401(k) plan
  • Paid time off
  • On-site clinic
  • On site state of the art gym with 24/7 access

To learn more about 3form, please visit 3-form.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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