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Virtual Call Center Trainee Jobs in Utah (NOW HIRING)

Extra Space

Call Center Sales Team Lead

Midvale, UT · On-site +1

Performs day-to-day call center team management functions, while focusing on building an engaged ... virtual team meetings that drive teamwork and collaboration. * Analyzes team metrics to identify ...

Aspen Dental

Bilingual Scheduling Center Agent

UT

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

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Virtual Call Center Trainee information

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Utah? The most popular types of Virtual Call Center jobs in Utah are:
What are popular job titles related to Virtual Call Center Trainee jobs in Utah? For Virtual Call Center Trainee jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Utah look for? The top searched job categories for Virtual Call Center Trainee jobs in Utah are:
Virtual Call Center Trainee jobs near you
Call Center Sales Team Lead

Call Center Sales Team Lead

Extra Space Storage, Inc.

Midvale, UT • On-site

Full-time

Posted 14 days ago

Extra Space Storage rating

7.1

Company rating: 7.1 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

4th of 29 rated removal and storage companies

Job description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.
This position may be "Remote" 5 days At-Home if you have been employed with the NSC for a minimum of 12+ months and have mentor experience.
Internal Field applicants must have a minimum of 2 years experience as a DTL.
External Applicants may transition to remote work after a successful completion of the probationary period.
This position is specific to a Mon-Fri / 10:30 AM-7:00 PM (MST) schedule.
Job Summary
Manages a team of dynamic inbound sales agents in a hybrid work environment. Measures and monitors agent performance through data and observation. Leads team with a positive coach mentality in order to build the knowledge, skill and confidence of each individual team member. Drives sales conversion by focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on building an engaged workforce.
Primary Responsibilities
  • Manages a sales team of both in-office and remote agents to meet target department KPIs.
  • Builds a high performing sales team by establishing a culture that maximizes every customer interaction.
  • Takes an active role in the development of each team member by providing daily coaching, setting goals and providing the necessary follow up.
  • Conducts virtual team meetings that drive teamwork and collaboration.
  • Analyzes team metrics to identify trends and gaps in performance.
  • Monitors agent interactions with customers to ensure a high level of customer satisfaction.
  • Monitors team's efficiency to ensure service level goals are met.
  • Holds employees accountable to performance standards and sales expectations.
  • Partners with the Workforce Optimization team for scheduling needs.
  • Assists with the Agent Development Program by identifying and nourishing our top talent.
  • Assists with new hire interviews and training to ensure adequate staffing and agent development.
  • Actively involved in creating an employee engaging environment.
  • Works as a member/leader of special or ongoing projects.
  • Assists with the oversight and supervision of the call center's day-to-day operation.
  • Handles escalated calls in a professional, courteous manner.
  • Resolves personnel issues and escalates to proper administration as needed.
  • Evaluates and recommends methods for improvement of practices

Job Specifications
  • Good knowledge of call center operating procedures.
  • Strong interpersonal and communication skills.
  • Leader of people with ability to coach and cultivate a successful team.
  • Excellent verbal and written communication.
  • Ability to manage more than project at a time.
  • Quick learner and ability to adapt to change.
  • Strong focus on sales and customer service and experience.
  • Manages and approves NSC payroll for their team

Education and Experience
  • Bachelor's degree in business administration, management, or marketing preferred.
  • Two years of supervisory / leadership experience.
  • Three years or more within a sales role.
  • Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.

What Extra Space Storage employees say

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Hours and flexibility

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About Extra Space Storage

Sourced by ZipRecruiter

Extra Space Storage is the fastest-growing storage company with over 2,000 stores nationwide. If you'd like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people.

Industry

Real estate

Company size

1,001 - 5,000 Employees

Headquarters location

Cottonwood Heights, UT, US

Year founded

1977

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