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Virtual Call Center Trainee Jobs in Utah (NOW HIRING)

ACD Direct

Account Executive

Farmington, UT · Remote

... virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center ...

ACD Direct

Account Executive

Farmington, UT · On-site

$48K/yr

... virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center ...

1-800 Contacts

Customer Success Advocate

Draper, UT · Remote

This is NOT just another call center job... apply today to become a part of our amazing company and ... virtual work environment. * Provide top-tier service : Deliver exceptional customer service in a ...

1-800 Contacts

Customer Success Advocate

Draper, UT · On-site +1

This is NOT just another call center job... apply today to become a part of our amazing company and ... virtual work environment. * Provide top-tier service : Deliver exceptional customer service in a ...

1-800 Contacts

Customer Success Advocate

Draper, UT · Remote

This is NOT just another call center job... apply today to become a part of our amazing company and ... virtual work environment. * Provide top-tier service : Deliver exceptional customer service in a ...

Sharecare

Lead Customer Service Rep

Salt Lake City, UT · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

Remain engaged in all training sessions--whether in-person or virtual--to continuously refine your ... Experience: 2+ years in customer service (call center experience is a plus!). * Language Skills:

1-800 Contacts

Customer Success Advocate

Draper, UT · On-site +1

$15 - $21/hr

This is NOT just another call center job... apply today to become a part of our amazing company and ... virtual work environment. * Provide top-tier service : Deliver exceptional customer service in a ...

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · On-site

$52K - $85K/yr

... virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center ...

New

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · On-site

$86K - $100K/yr

... virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center ...

New

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Virtual Call Center Trainee information

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

Can I be a virtual call center trainee without experience?

Virtual call center trainee positions often do not require prior experience, as training is typically provided to develop necessary skills such as communication and customer service. Basic computer literacy and a quiet work environment are usually sufficient to start, making these roles accessible to beginners.

How do you get a virtual call center trainee job with no experience?

To become a virtual call center trainee with no experience, focus on developing strong communication skills, basic computer proficiency, and a customer service mindset. Many companies offer entry-level training programs that do not require prior experience, and completing relevant online courses or certifications can improve your chances of being hired.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Utah?

The most popular types of Virtual Call Center jobs in Utah are:

What are popular job titles related to Virtual Call Center Trainee jobs in Utah?

For Virtual Call Center Trainee jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Trainee jobs in Utah look for?

The top searched job categories for Virtual Call Center Trainee jobs in Utah are:

Virtual Call Center Trainee jobs near you

Bilingual Remote Collections Agents (UT, 9/7 Start)

Progressive Leasing

Draper, UT • Remote

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Progressive Leasing rating

7.0

Company rating: 7.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring Bilingual Remote Collections Agents to help grow our company and ensure our mission is achieved!

This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, Utah. Your application will not be considered if you do not meet this requirement.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it's incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.

YOUR DAY-TO-DAY:

  • Responsible for outbound and inbound calls, collecting on accounts that are past due

  • Provide top tier support and service to our customers

THE DETAILS:

  • Start Date: Monday, September 7, 2026

  • Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required

  • Full Time Shifts Available: Monday through Friday, 11:30AM-8:00PM

  • Saturdays Required: 6:30AM-3:00PM

  • Compensation: $17.00/HR + BONUS

  • Verified Spanish fluency will receive a 5% hourly pay increase

  • After submitting your application, you will need to complete a quick 10-minute Virtual Introduction to move your application forward. Once you complete it and if you meet qualifications, a recruiter will follow up via text message. Complete the Ribbon AI Virtual Intro here: https://app.ribbon.ai/interview/5cd22534?assignedRecruiterId=9606072a-7c82-421f-b562-67285622ba06

YOU'LL BRING:

  • Fluency in both English and Spanish (required)

  • Customer Service and prior collections experience with impeccable interpersonal skills

  • Excellent verbal and written communication skills

  • Computer and typingliteracy/proficiency,working with multiple software applications/screens simultaneously

  • Phone experience in a customer service/call center environment

  • High school diploma or GED equivalent, must also be 18 years or older

  • AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

  • Other qualified experience can include call center, sales, retention, resolution, debt recovery, delinquency, negotiations, repossessions

REQUIREMENTS FOR WORK FROM HOME:

  • You must be located within a 60-mile radius of Draper, UT

  • You must have a designated home-based workspace (preferably one that is quiet and free from distractions)

  • You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

WE OFFER:

  • Competitive Compensation

  • Full Health Benefits;Medical/Dental/Vision/LifeInsurance + Paid Parental Leave

  • Company Matched 401k

  • Paid Time Off + Paid Holidays + Paid Volunteer Hours

  • Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)

  • Employee Stock Purchase Program

  • Tuition Reimbursement

  • Charitable Gift Matching

  • Job required equipment and services

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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