Volvo Cars Usa Jobs (NOW HIRING)

At Percepta, we bring first-class service across each market we support. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing 
The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always.

During a Typical Day, You'll

         Coordinate towing and roadside assistance for Volvo car owners.

         Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats

         Navigate systems efficiently to provide accurate, timely, and courteous manner

         Document and all customer interactions in the appropriate systems

         Assist customers with product-related inquiries using all available resources

         Take ownership of resolving customer issues within authority, ensuring customer satisfaction

         Escalate complex issues to Tier 2 support or management when necessary

What You Bring to the Role 

Education

         High School diploma required, College degree a plus

Experience

         1-3 years of relevant call center/customer service work experience preferred

Skills

        Roadside dispatching or emergency response experience preferred

         Ability to work both independently and as part of a team

         Strong decision-making skills, using logic and intuition

         Excellent organizational skills

         Excellent communication skills, both written and verbal

         Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed

         Creative problem-solving and troubleshooting abilities

         Speed and accuracy in typing

What You Can Expect 

        Total of $21.00 per hour.

        The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture.

         Health/Dental/Vision/Life Insurance

         Flexible Spending Account (FSA) and Health Savings Account (HSA)

         Vacation/Sick Time and Paid Holidays

         Tuition Reimbursement

         Employee Assistance Program

         Employee Discount Program

         Training and Development Programs (Percepta College)

         Employee Rewards Program (Perci Perks)

Additional

The position is working fully onsite in Mahwah, NJ.  Must live within a commutable distance to the office.

The hours of operation are 6 am to 9 pm, 7 days a week.  Full-time hours are available.

Seeking associates who are flexible between 6 am and 9 pm, 7 days a week, for a full-time 40 hour work week.

Next training date is estimated to be April 13, 2026.

About Percepta 
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

         Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.

         Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.

         Leave it better - We take ownership and leave every process, person, and place better than we found it.

         Win together - We succeed as one-celebrating, supporting, and showing up for each other.

         Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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