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Volunteer Usher Jobs (NOW HIRING)

Milwaukee Repertory Theater

House Manager

Milwaukee, WI · On-site

$19/hr

Volunteer Engagement * Support usher check-in, lead pre-show briefings, and assign usher duties. * Foster a positive volunteer experience through clear communication and appreciation. * Ensure ...

CAPA

House Manager

New Albany, OH · On-site

$19/hr

... usher positions, and ensuring ushers have the proper equipment and training for their positions. * Coordinates the activities of all front of house volunteers. * Communicates regularly with the ...

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Volunteer Usher information

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How much do volunteer usher jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for volunteer usher in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a volunteer usher?

Volunteer ushers are individuals who assist at events, theaters, or venues by helping guests find their seats, distributing programs, and providing general information. They play a key role in ensuring that attendees have a positive experience by maintaining order and offering assistance as needed. Volunteer ushers often work at performances, lectures, or sporting events, and their responsibilities may also include checking tickets and guiding patrons to restrooms or exits. This role is typically unpaid and is ideal for people who enjoy interacting with the public and supporting arts or community events.

What skills and qualifications are needed to be a volunteer usher?

To thrive as a Volunteer Usher, you need strong customer service skills, basic problem-solving abilities, and familiarity with event protocols, typically acquired through training or prior volunteer experience. Experience with ticket scanning devices, seating charts, and event management software is often helpful. Excellent communication, patience, and a friendly demeanor are crucial soft skills for interacting with guests and handling unexpected situations. These skills ensure smooth event operations, positive guest experiences, and effective support for event staff.

What challenges do volunteer ushers face and how can they handle them?

Volunteer Ushers often encounter challenges such as managing large crowds, addressing guest inquiries, and handling unexpected situations like last-minute seat changes or emergencies. The key to overcoming these challenges is staying calm under pressure, having strong communication skills, and being well-versed in the venue's policies and layout. Collaborating closely with the event staff and other ushers ensures a smooth experience for guests and helps resolve issues quickly. Familiarizing yourself with frequently asked questions and emergency procedures before each event can also make your shift more manageable.

What is the difference between Volunteer Usher vs Ticket Taker?

AspectVolunteer UsherTicket Taker
Required CredentialsNone or minimal; customer service skillsNone; basic customer service
Work EnvironmentEvent venues, theaters, concertsEntry points at events, theaters
Employer & Industry UsageNonprofit, arts organizations, theatersEntertainment venues, theaters
Common Search & Comparison IntentVolunteer roles, event assistanceTicketing, entry management

Volunteer Ushers and Ticket Takers both work at events and theaters, assisting attendees. Ushers typically help with seating and guiding guests, while Ticket Takers focus on collecting tickets at entry points. Both roles require customer service skills but differ in responsibilities and placement within event operations.

How to become a theatre volunteer usher?

To become a theatre volunteer usher, typically you need to be at least 16 years old, complete an application, and attend an orientation session. Good communication skills, a friendly attitude, and the ability to stand for extended periods are important. Some theaters may require background checks or training on safety procedures.
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Volunteer Usher jobs near you
Infographic showing various Volunteer Usher job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

House Manager

Milwaukee Repertory Theater

Milwaukee, WI • On-site

$19/hr

Part-time

Posted 16 days ago

Job description

Description

Position: House Manager 

Department: Marketing 

Reports To: Associate Director of Guest Operations 

Start Date: Week of September 7 

Deadline to Apply: Wednesday, August 19

Status: Non-Exempt

Full/Part Time: Part-Time

Annual/Seasonal: Seasonal

Compensation Range: $19/hr


Join Our Guest Operations Team for a Landmark Season! 

We're looking for friendly, dedicated team members to help welcome nearly 300,000 guests to world-class productions across our three unique stages. As a member of our Customer Service Team for the 2026/27 Season, you'll play a key role in creating a warm, inclusive, and memorable experience for every patron.


POSITION SUMMARY 

The House Manager ensures a safe, welcoming, and well-organized front-of-house experience for all guests attending performances and events at Milwaukee Rep. Overseeing lobby operations, supervising front-of-house staff and volunteer ushers, and responding to guest needs in real time, the House Manager plays a key leadership role in creating a positive and accessible environment. This position serves as the primary liaison between patrons, Ticket Office, and production staff during performances, upholding Milwaukee Rep's high standards of customer service and operational excellence. This is a part-time, seasonal position, averaging 12 to 20 hours per week during performance weeks.


KEY RESPONSIBILITIES: 

Front of House Leadership

  • Oversee all front-of-house operations during assigned performances and events.
  • Ensure the lobby, venues, and public areas are clean, accessible, and ready to welcome patrons and guests including all TVs/monitors are turned on and working properly.
  • Coordinate with Stage Management, Ticket Office, Concessions and Lubar Lounge attendant to ensure timely seating and curtain times.
  • Supervise and support volunteer ushers before, during, and after performances.

Audience Experience & Safety

  • Greet guests with professionalism and warmth, resolving issues with care and discretion.
  • Assist with accessibility needs, lost and found, and emergency situations as needed.
  • Enforce safety procedures, including evacuation protocols when required.
  • Complete post-performance reports detailing attendance, incidents, and guest feedback.

Volunteer Engagement

  • Support usher check-in, lead pre-show briefings, and assign usher duties.
  • Foster a positive volunteer experience through clear communication and appreciation.
  • Ensure volunteers uphold theater policies and provide excellent service to all guests.

Communication & Coordination

  • Act as the primary liaison between front-of-house and backstage teams during events.
  • Report urgent issues or recurring concerns to the Associate Director of Guest Operations.
  • Ensure all public spaces are properly secured at the conclusion of each performance.

Additional Duties

  • Attend Guest Operations trainings and meetings as required.
  • Learn Gift Shop inventory and Toast point-of-sale (POS) systems to support Gift Shop Associates.
  • Perform other duties as assigned.

Top applicants will stand out if they:

  • Bring a positive, outgoing, and friendly personality.
  • Are reliable, punctual, and professional.
  • Demonstrate strong problem-solving skills and remain calm under pressure.
  • Show attention to detail and take pride in maintaining clean, engaging public space.
  • Listen well, follow instructions, and take initiative when needed.
  • Work well both independently and as part of a team.
  • Are committed to creating inclusive, welcoming environments for diverse audiences.
  • Are enthusiastic about live performance and passionate about the mission of non-profit theater.

Requirements

REQUIREMENTS OF THE POSITION

Qualifications:

  • 2+ years of experience in customer service, theatre operations, or event management preferred.
  • Strong leadership, interpersonal, and communication skills, both verbal and written.
  • Able to communicate well both orally and verbally.
  • Ability to manage a fast-paced environment with professionalism and poise.
  • Patience, empathy, and critical thinking when interacting with guests.
  • Availability to work a flexible schedule including evenings, weekends, and holidays in accordance with performance schedules.
  • Knowledge of ADA accessibility, emergency procedures, and audience safety protocols is a plus.
  • CPR/First Aid certification (or willingness to obtain-training provided at our cost).
  • Ability to pass a background check in accordance with state and/or Federal laws.

Physical Requirements:

The physical conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to regularly ascend/descend stairs.
  • This position lifts and moves materials and supplies up to 25 pounds.
  • Ability to stand, sit, or walk for up to 4 hours at a time.
  • The regular duties of this job include communication in person
  • Job requires use of close vision.

Milwaukee Rep Values Employees Who:

  • Communicate well with a diverse group of colleagues.
  • Demonstrate an aptitude and eagerness to learn new skills and processes when necessary.
  • Solve problems and engage in creative thinking about challenges individually and in a group environment.
  • Are able to accept and incorporate feedback.
  • Have excellent interpersonal, teamwork, and diplomacy skills and ability to be self-directed and take initiative.
  • Demonstrates an understanding of historical and institutional racism in the American theatre and/or a willingness to commit to learning and to the mission, vision, and values of the theater in areas of Equity, Diversity, and Inclusion efforts both in the workplace and in our community.

TO APPLY

Required Materials: Online Application, Resume, and a Cover Letter detailing why you are the best candidate for the position

Deadline: Applications will be accepted until the position is filled.


All applications must be submitted through the online portal. Any candidate who requires accommodations to submit an online application should contact Elena Donley at edonley@milwaukeerep.com

Apply