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Volunteer Usher Jobs (NOW HIRING)

The Pennsylvania State University

$15/hr

Assisting with volunteer usher management * Providing the best possible customer service experience for visitors. Requirements, qualifications, and/or competencies: * Successful candidates must be ...

SFJAZZ

Head Usher Part-Time

San Francisco, CA · On-site

This role will interact with guests, patrons, VIP members, volunteers and SFJAZZ staff. To be successful in the role, we expect someone with a friendly manner to easily attend to guest needs and ...

Dartmouth College

Front of House Manager

Hanover, NH · On-site

Direct reports include temporary employees, students and community volunteer usher workforce. Diplomacy and maintaining a high level of customer service are essential as this position balances the ...

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Volunteer Usher information

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How much do volunteer usher jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for volunteer usher in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a volunteer usher?

Volunteer ushers are individuals who assist at events, theaters, or venues by helping guests find their seats, distributing programs, and providing general information. They play a key role in ensuring that attendees have a positive experience by maintaining order and offering assistance as needed. Volunteer ushers often work at performances, lectures, or sporting events, and their responsibilities may also include checking tickets and guiding patrons to restrooms or exits. This role is typically unpaid and is ideal for people who enjoy interacting with the public and supporting arts or community events.

What skills and qualifications are needed to be a volunteer usher?

To thrive as a Volunteer Usher, you need strong customer service skills, basic problem-solving abilities, and familiarity with event protocols, typically acquired through training or prior volunteer experience. Experience with ticket scanning devices, seating charts, and event management software is often helpful. Excellent communication, patience, and a friendly demeanor are crucial soft skills for interacting with guests and handling unexpected situations. These skills ensure smooth event operations, positive guest experiences, and effective support for event staff.

What challenges do volunteer ushers face and how can they handle them?

Volunteer Ushers often encounter challenges such as managing large crowds, addressing guest inquiries, and handling unexpected situations like last-minute seat changes or emergencies. The key to overcoming these challenges is staying calm under pressure, having strong communication skills, and being well-versed in the venue's policies and layout. Collaborating closely with the event staff and other ushers ensures a smooth experience for guests and helps resolve issues quickly. Familiarizing yourself with frequently asked questions and emergency procedures before each event can also make your shift more manageable.

What is the difference between Volunteer Usher vs Ticket Taker?

AspectVolunteer UsherTicket Taker
Required CredentialsNone or minimal; customer service skillsNone; basic customer service
Work EnvironmentEvent venues, theaters, concertsEntry points at events, theaters
Employer & Industry UsageNonprofit, arts organizations, theatersEntertainment venues, theaters
Common Search & Comparison IntentVolunteer roles, event assistanceTicketing, entry management

Volunteer Ushers and Ticket Takers both work at events and theaters, assisting attendees. Ushers typically help with seating and guiding guests, while Ticket Takers focus on collecting tickets at entry points. Both roles require customer service skills but differ in responsibilities and placement within event operations.

How to become a theatre volunteer usher?

To become a theatre volunteer usher, typically you need to be at least 16 years old, complete an application, and attend an orientation session. Good communication skills, a friendly attitude, and the ability to stand for extended periods are important. Some theaters may require background checks or training on safety procedures.
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Volunteer Usher jobs near you
Infographic showing various Volunteer Usher job openings in the United States as of September 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Assistant House Manager

Scottsdale, AZ • On-site

Scottsdale Cultural Council
51 - 200 employees
Learn more about Scottsdale Cultural Councilexternal

$19.47/hr

Full-time, Part-time

Posted 22 days ago

Key responsibilities

  • Work directly with volunteer usher staff to train, assign duties, coordinate during events, and handle post-performance activities.

  • Serve as a point of contact during performances to assist with setup, pre-show walkthroughs, problem-solving, and supporting patrons.

  • Coordinate theater activities such as timing, guest interaction, intermission, and post-show needs to ensure smooth event operations.

Job description

Who we are:
Scottsdale Arts was established in 1987 as a private, nonprofit 501(c)(3) and has evolved into an organization with four dynamic operating branches that span the visual and performing arts. Through its branches, Scottsdale Arts offers diverse, high-quality arts experiences to hundreds of thousands of Scottsdale residents and visitors annually in addition to fostering the active engagement of government, business, education, and the private sector in the arts.
What we offer:
  • Great company culture. Flexible and remote work available, we embrace work/life balance, DEIA is part of our strategic plan, opportunities to make meaningful change, employee recognition program,
  • Making an Impact. Everything you do, each day makes a difference in our community.
  • Location. Located in the heart of downtown Scottsdale, with access to Civic Center Park, old town galleries, local restaurants, live venues, and more.
  • Rest and relaxation. Flexible work schedules for part-time employees.
  • Benefits. Reciprocal membership with NARM and Local arts and culture organizations + 1 membership to share, discounted tickets to events.
  • Opportunities for Growth. Mindset of internal growth and advancement.

Summary:
Do you have a passion for the performing arts and event work in our community? Do you enjoy interaction with a diverse community and sharing enthusiasm for a wide variety of performing arts experiences? If so, then we are looking for you! Come join the Events department at Scottsdale Arts as an Assistant House Manager.
Important Details to Know:
• Compensation: $19.47/hour
• Shift/Hours: 10 hours per week, depending on scheduled performances and events
• Job Type: Non-exempt, Part-time, Not benefits eligible
• Location: Scottsdale Center for the Performing Arts - Scottsdale, AZ
If you need assistance or accommodations during the recruitment process, please reach out to us at Recruiting@scottsdalearts.org
Here is what you will get to do:
• You will get to work directly with volunteer usher staff in the training, assigning of duties, coordination during events, and post-performance activities.
• You will put your event experience to work by being a point of contact during performances and events, which may include setup, pre-show walk-through, problem-solving, resolving questions and impromptu needs, and providing support to patrons for a welcoming and engaging experience.
• You will be directly involved in accessibility opportunities by ensuring patron safety and adherence to the Americans with Disabilities Act (ADA) as well as assessment and support of ADA seating accommodations, and other needs as they arise.
• You will have the opportunity to be directly impactful on the functioning of a dynamic performing arts venue through coordination of theater activities; including timing, guest interaction, intermission, and post-show needs.
• Most importantly, you'll work with a functional team that values collaboration, creativity, and each member's unique contribution.
Requirements
Here is what you will need to be successful:
• High School diploma or equivalent
• 6 months+ experience in front of house theater, usher management or related theater and customer service.
• Strong customer service skills and ability to interact with diplomacy and support for diverse populations served by Scottdale Arts
• Ability to manage multiple tasks in a fast paced, dynamic and changing environment.
• Flexibility for a variety of shifts which may include day, evening and weekend hours.
• Ability to work in a theater setting with low lighting, multi-level space, repeated climbing of 35 step stairs during an event, lifting up to 20lbs, frequent bending, standing, stooping and balance.
Bonus if you can do the following:
• Demonstrate bilingual skills
• Have current CPR/First Aid Certification
Salary Description
19.47/HR

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