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Volunteer Usher Jobs (NOW HIRING)

The Pennsylvania State University

$15/hr

Assisting with volunteer usher management * Providing the best possible customer service experience for visitors. Requirements, qualifications, and/or competencies: * Successful candidates must be ...

SFJAZZ

Head Usher Part-Time

San Francisco, CA · On-site

This role will interact with guests, patrons, VIP members, volunteers and SFJAZZ staff. To be successful in the role, we expect someone with a friendly manner to easily attend to guest needs and ...

Dartmouth College

Front of House Manager

Hanover, NH · On-site

Direct reports include temporary employees, students and community volunteer usher workforce. Diplomacy and maintaining a high level of customer service are essential as this position balances the ...

Cornell College

Lead Usher

Mount Vernon, IA · On-site

Candidates must be reliable, good people skills and ability to oversee volunteer ushers. Candidates should expect to work 12-14 hours per week during productions. Equal Opportunity Employer This ...

Cobb Performing Arts Centre

Floor Captain

Atlanta, GA · On-site

$17/hr

The Floor Captain will be responsible for the supervision of volunteer ushers during events ... Floor Captains must usher at least three times in every sixty (60) day period to remain active.

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Volunteer Usher information

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$8

$19

$33

How much do volunteer usher jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for volunteer usher in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a volunteer usher?

Volunteer ushers are individuals who assist at events, theaters, or venues by helping guests find their seats, distributing programs, and providing general information. They play a key role in ensuring that attendees have a positive experience by maintaining order and offering assistance as needed. Volunteer ushers often work at performances, lectures, or sporting events, and their responsibilities may also include checking tickets and guiding patrons to restrooms or exits. This role is typically unpaid and is ideal for people who enjoy interacting with the public and supporting arts or community events.

What skills and qualifications are needed to be a volunteer usher?

To thrive as a Volunteer Usher, you need strong customer service skills, basic problem-solving abilities, and familiarity with event protocols, typically acquired through training or prior volunteer experience. Experience with ticket scanning devices, seating charts, and event management software is often helpful. Excellent communication, patience, and a friendly demeanor are crucial soft skills for interacting with guests and handling unexpected situations. These skills ensure smooth event operations, positive guest experiences, and effective support for event staff.

What challenges do volunteer ushers face and how can they handle them?

Volunteer Ushers often encounter challenges such as managing large crowds, addressing guest inquiries, and handling unexpected situations like last-minute seat changes or emergencies. The key to overcoming these challenges is staying calm under pressure, having strong communication skills, and being well-versed in the venue's policies and layout. Collaborating closely with the event staff and other ushers ensures a smooth experience for guests and helps resolve issues quickly. Familiarizing yourself with frequently asked questions and emergency procedures before each event can also make your shift more manageable.

What is the difference between Volunteer Usher vs Ticket Taker?

AspectVolunteer UsherTicket Taker
Required CredentialsNone or minimal; customer service skillsNone; basic customer service
Work EnvironmentEvent venues, theaters, concertsEntry points at events, theaters
Employer & Industry UsageNonprofit, arts organizations, theatersEntertainment venues, theaters
Common Search & Comparison IntentVolunteer roles, event assistanceTicketing, entry management

Volunteer Ushers and Ticket Takers both work at events and theaters, assisting attendees. Ushers typically help with seating and guiding guests, while Ticket Takers focus on collecting tickets at entry points. Both roles require customer service skills but differ in responsibilities and placement within event operations.

How to become a theatre volunteer usher?

To become a theatre volunteer usher, typically you need to be at least 16 years old, complete an application, and attend an orientation session. Good communication skills, a friendly attitude, and the ability to stand for extended periods are important. Some theaters may require background checks or training on safety procedures.
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What are the most commonly searched types of Usher jobs?

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What states have the most Volunteer Usher jobs?

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Volunteer Usher jobs near you
Infographic showing various Volunteer Usher job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

House Assistant

Milwaukee Repertory Theater, Inc.

Milwaukee, WI • On-site

$16/hr

Part-time

Posted 16 days ago

Job description

Job Type
Part-time
Description
Position: House Assistant
Department: Marketing
Reports To: Associate Director of Guest Operations
Start Date: Week of September 7
Status: Non-Exempt
Full/Part Time: Part-Time
Annual/Seasonal: Seasonal
Compensation Range: $16/hr
Deadline to Apply: Wednesday, Aug 19
Join Our Guest Operations Team
We're looking for friendly, dedicated team members to help welcome nearly 300,000 guests to world-class productions across our three unique stages. As a member of our Customer Service Team for the 2026/27 Season, you'll play a key role in creating a warm, inclusive, and memorable experience for every patron.
POSITION SUMMARY
The House Assistant supports front-of-house operations during performances and events, helping to ensure a safe, organized, and welcoming environment for all patrons. This part-time, seasonal role works closely with House Managers, box office staff, and volunteer ushers to deliver outstanding customer service and accessibility support. This is a part-time, seasonal position, averaging 12 to 20 hours per week during performance weeks.
KEY RESPONSIBILITIES:
Performance Support
  • Assist the House Manager with pre-show setup, including lobby readiness, materials, and signage placement.
  • Guide patrons to their seats and assist with crowd management during seating, late seating, and intermission.
  • Monitor cleanliness and safety in public areas before, during, and after performances.

Customer Service & Patron Assistance
  • Welcome guests with warmth and professionalism.
  • Provide general information about current and upcoming Milwaukee Rep productions, events, accessibility services, and ticketing policies.
  • Respond to guest inquiries or concerns with patience and attentiveness; escalate issues to the House Manager as needed.
  • Take responsibility as part of the Guest Operations team for evacuation and emergency procedures, prioritizing the safety of guests, ushers, and staff above all else.
  • Scan guest tickets upon entry.
  • Assist guests with wayfinding throughout the facility.
  • Troubleshoot basic issues with Assisted Listening Devices (ALDs) and Ticket Scanning Devices.
  • Assist patrons with checkout and return of ALDs, including:

-Explaining device usage clearly and confidently.
-Ensuring ALDs are cleaned and fully charged before and after use.
-Logging devices in and out according to internal tracking procedures.
Volunteer & Usher Coordination
  • Assist with usher check-in and provide direction and support during performances.
  • Help stock and distribute programs, feedback forms, and other materials to volunteers and audience members.

Additional Duties
  • Support lobby and house reset, including collection of programs and lost items.
  • Communicate patron feedback, incidents, or maintenance issues to the House Manager or Associate Director of Guest Operations.
  • Attend Guest Operations trainings and meetings as required.
  • Perform other duties as assigned.

Top applicants will stand out if they:
  • Bring a positive, outgoing, and friendly personality.
  • Are reliable, punctual, and professional.
  • Demonstrate strong problem-solving skills and remain calm under pressure.
  • Attention to detail and take pride in maintaining clean, engaging public space.
  • Listen well, follow instructions, and take initiative when needed.
  • Work well both independently and as part of a team.
  • Are committed to creating inclusive, welcoming environments for diverse audiences.
  • Are enthusiastic about live performance and passionate about the mission of non-profit theater.

Requirements
REQUIREMENTS OF THE POSITION
Qualifications:
  • 2+ years of experience in customer service, theatre operations, or event management preferred.
  • Strong leadership and interpersonal communication skills.
  • Ability to manage a fast-paced environment with professionalism and poise.
  • Patience, empathy, and critical thinking when interacting with patrons.
  • Availability to work evenings, weekends, and holidays in accordance with performance schedules.
  • Knowledge of ADA accessibility, emergency procedures, and audience safety protocols is a plus.
  • Ability to pass a background check in accordance with state and/or Federal laws.

Physical Requirements:
The physical conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to regularly ascend/descend stairs.
  • This position lifts and moves materials and supplies up to 15 pounds.
  • Ability to stand, sit, or walk for up to 2 hours at a time.
  • The regular duties of this job include communication in person
  • Job requires use of close vision.

Milwaukee Rep Values Employees Who:
  • Communicate well with a diverse group of colleagues.
  • Demonstrate an aptitude and eagerness to learn new skills and processes when necessary.
  • Solve problems and engage in creative thinking about challenges individually and in a group environment.
  • Are able to accept and incorporate feedback.
  • Have excellent interpersonal, teamwork, and diplomacy skills and ability to be self-directed and take initiative.
  • Demonstrates an understanding of historical and institutional racism in the American theatre and/or a willingness to commit to learning and to the mission, vision, and values of the theater in areas of Equity, Diversity, and Inclusion efforts both in the workplace and in our community.

TO APPLY
Required Materials: Online Application, Resume, and a Cover Letter detailing why you are the best candidate for the position
Deadline: Applications will be accepted until the position is filled.
All applications must be submitted through the online portal. Any candidate who requires accommodations to submit an online application should contact Elena Donley at edonley@milwaukeerep.com
Salary Description
$16/hour

Apply