Volunteer Telecom Revenue Assurance Jobs (NOW HIRING)

Position-Project Manager
Location-Miami, FL (Hybrid)
Job Description
Position Summary:

• We are seeking an experienced Onsite Technical Project Manager to lead large-scale digital transformation and telecom initiatives.
• The candidate will act as the primary interface between customer stakeholders, business teams, architects, development teams, QA teams, and offshore delivery organizations.
• The role requires strong technical acumen, project governance expertise, stakeholder management, and the ability to drive delivery excellence across multiple workstreams.

Key Responsibilities

• Program & Project Delivery
• Manage end-to-end project delivery, including scope, schedule, budget, risks, and dependencies.
• Drive project execution across onsite and offshore teams.
• Ensure timely delivery of milestones, releases, and customer commitments.
• Conduct project governance reviews and provide regular status reporting to leadership.
• Customer & Stakeholder Management
• Serve as the primary point of contact for customer leadership and business stakeholders.
• Lead solution discussions, requirement clarifications, and prioritization workshops.
• Build strong relationships with customer teams and drive customer satisfaction.
• Facilitate executive-level reviews and steering committee meetings.
• Technical Leadership
• Collaborate with architects and engineering teams to define technical solutions.
• Review application design, integration architecture, release plans, and implementation strategies.
• Support technical decision-making and risk mitigation.
• Ensure alignment with enterprise architecture and security standards.
• Agile Delivery Management
• Lead Agile ceremonies and program increment planning activities.
• Monitor sprint progress, velocity, delivery commitments, and quality metrics.
• Coordinate among Product Owners, Scrum Masters, Development, QA, and Operations teams.
• Remove delivery blockers and drive continuous improvement initiatives.
• Financial & Resource Management
• Manage project financials, forecasts, budgets, and revenue realization.
• Track resource utilization and capacity planning.
• Support SOW management, change requests, and invoicing activities.
• Ensure achievement of project margin and profitability targets.
• Risk & Issue Management
• Identify project risks proactively and execute mitigation plans.
• Escalate critical issues appropriately and drive resolution.
• Monitor dependencies across multiple teams and vendors.
• Maintain RAID logs and governance documentation.

Required Skills

• Project Management
• PMP, Prince2, SAFe, Scrum Master, or equivalent certification preferred.
• Strong expertise in Agile, Scrum, Kanban, and Hybrid delivery models.
• Experience managing distributed onsite-offshore delivery teams.

Technical Skills

• Strong understanding of SDLC, Cloud, APIs, Microservices, and Enterprise Applications.
• Experience working with Java, Telecom BSS/OSS, Digital Platforms, or Enterprise Systems.
• Familiarity with CI/CD, DevOps, Release Management, and Production Support processes.
• Knowledge of Jira, Confluence, Azure DevOps, MS Project, and Power BI.
• Client Management
• Excellent customer-facing communication skills.
• Strong negotiation, conflict resolution, and stakeholder management abilities.
• Experience managing executive and business leadership interactions.

Preferred Experience

• Telecom domain experience.
• Experience managing Digital Catalog, Order Management, BRM, CRM, or Enterprise Transformation programs.
• Proven track record of managing multi-million-dollar programs and global teams.
• Experience driving AI, automation, and digital transformation initiatives.

Key Competencies

• Leadership & Team Building
• Customer Focus
• Technical Problem Solving
• Strategic Thinking
• Delivery Excellence
• Financial Acumen
• Risk Management
• Executive Communication
• Flexible to support customer time zones.
• Ability to coordinate across global teams.
• Willingness to travel based on business requirements.
• Drive delivery ownership and ensure successful program outcomes.
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