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As a Nordic Center Volunteer, you will play an essential role in supporting the daily operations of Snow Mountain Ranch’s award-winning Nordic Center. With over 100 kilometers of beautifully groomed ski trails, the Center offers guests a world-class Nordic skiing experience in the heart of the majestic Rocky Mountains.

Your responsibilities will include opening and closing the facility, fitting and recording ski rentals, assisting with the sale of equipment, and issuing trail passes. You will also help maintain the cleanliness and organization of the Center and its surrounding areas, assist during race days and special events, and provide excellent customer service by answering phone calls and responding to questions about the trail system.

OUR CULTURE: 
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

VOLUNTEER REQUIREMENTS:

As an On-Grounds Volunteer, there is a minimum service commitment of 24 to 28 hours per week, depending on the season.

• Peak Season (28 hours/week): Saturday before Memorial Day through Saturday after Labor Day, and two Saturdays before Christmas through the first weekend of April.
• Off-Peak Season (24 hours/week): First weekend of April through Saturday before Memorial Day, and Saturday after Labor Day through two Saturdays before Christmas.

ESSENTIAL FUNCTIONS:

• Enforce all Nordic Center policies and maintain a safe, positive environment for guests and staff.
• Adhere to assigned work schedules and accurately record timecard information.
• Develop strong knowledge of Nordic Center retail items, rental equipment, and available guest services.
• Provide clear and friendly information to guests about the Nordic Center and other Snow Mountain Ranch activities.
• Maintain accurate records of ski lessons and ensure all required paperwork is completed properly and on time.
• Arrive prepared for work with minimal transition time between duties.
• Support the upkeep, cleanliness, and presentation of the Nordic Center facility.
• Learn and operate the point-of-sale system for retail transactions.
• Answer phone calls promptly and professionally, record messages accurately, and ensure follow-up.
• Assist with race days and special events as needed.
• Perform other duties as assigned.

REQUIREMENTS / QUALIFICATIONS:

• Ability to fluently read, write, and speak English.
• Current certifications in First Aid and CPR (or willingness to obtain upon arrival).
• Demonstrated proficiency in Nordic skiing, using both classical and skate techniques.
• Ability to teach beginner and intermediate students in classical and skate skiing.
• Knowledge of techniques aligned with USSA Level 100 guidelines and additional standards set by the Nordic Center Director or Assistant Director.
• Practical knowledge of waxing techniques for both classical and skate skis.
• Ability to provide technique and waxing advice to guests.
• Familiarity with the Snow Mountain Ranch trail system and a genuine enthusiasm for Nordic skiing and outdoor recreation.
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GENERAL YMCA OF THE ROCKIES REQUIREMENTS

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Must be comfortable working outdoors in varying winter weather conditions, including cold temperatures and snow.
• Frequent standing, walking, bending, and lifting up to 40 lbs required.
• Must be able to ski for extended periods and move efficiently on snow-covered terrain.
• Work environment includes exposure to moderate noise levels, guests, and varying activity throughout the day.
• Regular interaction with guests, staff, and volunteers in a dynamic and fast-paced setting.

ENVIRONMENTAL SUSTAINABILITY COLLABORATION:

Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.

ADDITIONAL INFORMATION:
YMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities,

or qualifications associated with the job