Volunteer Observability Engineer Jobs in Raleigh, NC

AI Agentic/Platform Engineer

Salary Range: $130,000.00 to $170,000.00 depending on experience.

Toshiba America Business Solutions, Inc. (TABS) has an exciting AI Agentic/Platform Engineer opportunity to work remotely.

Join a global powerhouse with a 150-year heritage when you become a part of Toshiba Business Solutions. Toshiba is an industry leader in digital displays, document security and software solutions. We help businesses print smarter, work more securely, improve workflow, and communicate better. Our reputation in the industry is due in large part to the outstanding care our people provide.

Summary: The AI Platform Lead & Agentic Automation Engineer is responsible for owning and operating an enterprise,
AI-agnostic AI platform while remaining hands-on in the design, development, and support of agent-driven automations and workflows. This role establishes platform standards, architecture, and reliability while building intelligent agents that integrate with enterprise systems and deliver measurable business outcomes. The position bridges platform leadership and deep technical execution to ensure the AI platform remains scalable, secure, and adaptable to evolving technologies and business needs.

Responsibilities:

• Own and operate an enterprise, AI-agnostic AI platform including architecture, standards, reliability, and lifecycle management to guide and facilitate communication, tool usage and collaborative problem solving.
• Make recommendations to management as needed to improve capabilities across platforms.
• Design, develop, and support agentic AI automations and intelligent workflows integrated with enterprise systems.
• Build advanced RAG pipelines integrating to enhance reasoning accuracy and context retention.
• Establish platform guardrails for security, governance, scalability, and operational support.
• Monitor internal guardrails and oversee compliance of third-party vendors.
• Recommend risk mitigation solutions to management as needed.
• Partner with business and technical teams to translate workflows into agent-driven automation solutions which meet business requirements.
• Provide consultative expertise/direction as needed.
• Perform other related duties as assigned.

Qualifications:

• Bachelor’s Degree (Computer Science, Engineering, Information Systems, AI/ML) or equivalent
• A minimum of 5 years of experience in a combination of the following:
  • AI/ML engineering, intelligent automation, Enterprise AI platform architecture and lifecycle management
  • Autonomous agents, workflow orchestration, or large-scale distributed systems
  • Agentic AI systems, autonomous agents, and workflow orchestration and deployment
  • Intelligent automation, tool integration, and API‑driven workflows
  • AI‑agnostic design supporting multiple models, vendors, and frameworks
  • Python or equivalent programming for AI and automation development
  • RAG, context management, tool/function calling, and agent evaluation
  • Platform reliability, observability, and operational support
  • Secure integration with enterprise data and systems

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.