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Volunteer Knowledge Base Writer Jobs in Washington

Volunteer Coordinator

Pasadena, MD · On-site

$22 - $24/hr

Knowledge of volunteer management best practices. * Proficiency with database systems and Microsoft Office Suite (Excel, Word, Outlook). * Excellent written and verbal communication skills. * Ability ...

Volunteer Specialist

Washington, DC · On-site

$24.03 - $26.44/hr

... written and verbally) and effectively for a variety of audiences. * Knowledge of computer systems, including internet and Microsoft Office required. * Commitment to volunteerism and providing ...

Volunteer Specialist

Washington, DC · Hybrid

$24.03 - $26.44/hr

... written and verbally) and effectively for a variety of audiences. * Knowledge of computer systems, including internet and Microsoft Office required. * Commitment to volunteerism and providing ...

Ability to communicate orally and in writing to a variety of audiences * Excellent interpersonal ... A working knowledge of computer applications such as Microsoft: Word, Excel, Power Point and ...

Showing results 21-40

Volunteer Knowledge Base Writer information

What is the difference between Volunteer Knowledge Base Writer vs Volunteer Content Contributor?

AspectVolunteer Knowledge Base WriterVolunteer Content Contributor
CredentialsBasic writing skills, familiarity with knowledge basesVaries; may include general writing or subject expertise
Work EnvironmentOnline, remote, collaborative platformsOnline, diverse platforms, including blogs and social media
Employer/Industry UsageNonprofits, tech companies, educational organizationsMedia outlets, nonprofits, community groups
Search/Comparison IntentUnderstanding roles related to knowledge managementGeneral content creation roles

The Volunteer Knowledge Base Writer focuses on creating and maintaining structured, accurate knowledge articles for organizations, often requiring familiarity with knowledge management tools. In contrast, a Volunteer Content Contributor typically produces a broader range of content, such as blog posts or social media updates, with less emphasis on structured knowledge bases. Both roles involve volunteer work in online environments but serve different content needs within organizations.

What are the most commonly searched types of Knowledge Base Writer jobs in Washington?

The most popular types of Knowledge Base Writer jobs in Washington are:

What are popular job titles related to Volunteer Knowledge Base Writer jobs in Washington?

For Volunteer Knowledge Base Writer jobs in Washington, the most frequently searched job titles are:

What cities in Washington are hiring for Volunteer Knowledge Base Writer jobs?

Cities in Washington with the most Volunteer Knowledge Base Writer job openings:

Knowledge Management Specialist

General Dynamics Information Technology

Bethesda, MD • On-site

$83K - $113K/yr

Full-time

Medical, Retirement, PTO

Posted 23 days ago


General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 225 rated it services


Job description

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REQ#: RQ225329Public Trust: NACI (T1) Requisition Type: Pipeline Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for Americas health agency missions and enhance lives for hundreds of millions every day.

Job Description

Knowledge Management Specialist

GDIT is seeking a Knowledge Management Specialist to write and edit documentation for an IT knowledge base as part of the larger National Institutes of Health (NIH) Center for Information Technology (CIT) program. In this role you will work collaboratively in a Service Desk setting as part of the Knowledge Management team. Primarily documentation will include How-to Information, troubleshooting steps, reference material, and known error documents. Other tasks include development of team-created marketing materials such as flyers, emails, newsletters, brochures, videos, etc.

HOW A KNOWLEDGE MANAGEMENT SPECIALIST WILL MAKE AN IMPACT:

  • Develop and manage knowledge repositories, including ServiceNow, intranet sites, document libraries, wikis, and databases.
  • Facilitate knowledge capture from subject matter experts through interviews, workshops, and process documentation.
  • Analyze knowledge-related workflows and recommend improvements to enhance usability and accessibility.
  • Establish and implement knowledge governance policies, version control practices, and content lifecycle management.
  • Support change management efforts to encourage knowledge-sharing culture across teams.
  • Provide training, guidance, and documentation to staff on KM tools, processes, and best practices.
  • Measure effectiveness of KM platforms and strategies using qualitative and quantitative metrics.
  • Ensure consistent, high-quality content creation, including templates, guides, FAQs, and knowledge articles.
  • Attend weekly staff meetings to ensure customer mission execution considerations are integrated within the process and tools
  • Collect and document requirements that are unable to be met by existing portal capabilities from the assigned communities of interest to provide to the PM
  • Provide outreach to assigned communities of interest consisting of: In-depth customer support on KM tools to include associated HW & SW interfaces; Demonstrating new tools and/or capabilities
  • Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for ServiceNow

WHAT YOU WILL NEED TO SUCCEED

Required skills & Experience

  • BS in Computer Science, Business, or related field
  • 5 or more years of relevant experience
  • Strong proficiency with knowledge management tools (e.g., SharePoint, Confluence, ServiceNow, Microsoft 365).
  • Excellent communication skills, with the ability to translate complex information for various audiences.
  • KM methodologies understanding such as knowledge mapping, content audits, and communities of practice.
  • Demonstrated experience in developing structured content and organizing large sets of information.
  • Strong analytical, organizational, and project management skills.
  • Ability to work both independently and collaboratively across multidisciplinary teams.
  • Experience with screen capture tools such as FastStone.
  • Experience with video capture tools such as Camtasia or Adobe Captivate.
  • Ability to obtain and maintain an NIH Public Trust clearance.

Preferred skills and experience

  • Experience with industry leading Knowledge Management Databases and systems such as ServiceNow
  • Experience with workflow automation or business process tools such as Power Automate.
  • Familiarity with data visualization or dashboard tools (e.g., Power BI).
  • Intermediate proficiency with MS Visio and MS Project
  • Knowledge of records management standards and practices.

Location

  • Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and 10 company-paid holidays


OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and youll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans


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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US