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Volunteer Incident Commander Jobs (NOW HIRING)

Securitas Services

Command Center Operator

Billerica, MA · On-site

$24.10/hr

Prepare clear, concise, and detailed incident reports and activity logs. * Review and retrieve CCTV ... Voluntary life and disability insurance * Employee assistance plan * Securitas Saves discount ...

Regents School of Austin

Chief of Security

Austin, TX · On-site

Serve as Incident Commander and first responder to all emergencies on campus * Lead strategic ... Develop, schedule, and lead training programs, drills, and assessments for employees, volunteers ...

Astreya

Incident Response Analyst I

Austin, TX · On-site

$59K - $94K/yr

Minimum of 3-5 years' experience in a command center, service center, or similar 24x7 operations ... Critical Illness, Critical Hospital, and Voluntary Accident Insurance * Tuition Reimbursement ...

Astreya

Incident Response Analyst I

Austin, TX · On-site

$59K - $94K/yr

Minimum of 3-5 years' experience in a command center, service center, or similar 24x7 operations ... Critical Illness, Critical Hospital, and Voluntary Accident Insurance * Tuition Reimbursement ...

ASRC Federal Holding

Firefighter Trainee

Enid, OK · On-site

Basic Incident Command System for Initial Response * IS-700.B: An Introduction to the National Incident Management System * IS-800.D: National Response Framework, An Introduction * Volunteer Fire ...

Stony Brook University

Fire Captain

Stony Brook, NY · On-site

Five (5) years of experience as an emergency responder (volunteer experience will be considered ... The Commander for Fire & Emergency Services may act as the incident commander at campus emergencies ...

US Department of the Navy

FIREFIGHTER

Yuma, AZ

$76K/yr

... MATERIAL INCIDENT - COMMANDER by the Department of Defense (DoD), International Fire Service ... Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable ...

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As of Aug 23, 2026, the average hourly pay for volunteer incident commander in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

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Volunteer Incident Commander jobs near you
Infographic showing various Volunteer Incident Commander job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Command Center Operator

Securitas Services

Billerica, MA • On-site

$24.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 998 frontline employees who took The Breakroom Quiz

64th of 117 rated security

Job description

Command Center Operator 

Location: Billerica, MA

Shift(s): *Multiple shifts available, please discuss with recruiter at time of interview

Pay Rate: $24.10/hour 

The Incident Command Center (ICC) Operator serves as the central point of coordination for all security and emergency operations within the facility. This position is responsible for monitoring security technology, receiving and triaging incidents, dispatching security personnel, coordinating emergency response efforts, documenting incidents, and maintaining situational awareness across the property. The ICC Operator plays a critical role in ensuring the safety and security of guests, tenants, employees, and visitors through timely communication and effective incident management. Command Center experience is required for this position.

Essential Responsibilities:

  • Monitor CCTV cameras, access control systems, intrusion alarms, fire alarm systems, panic alarms, and other electronic security systems.
  • Receive, assess, prioritize, and coordinate responses to security incidents, emergencies, and service requests.
  • Dispatch security officers and emergency personnel using established communication protocols.
  • Maintain continuous radio, telephone, and electronic communication with on-site security personnel and facility management.
  • Initiate emergency response procedures for fire alarms, medical emergencies, severe weather, active threats, hazardous conditions, and other critical incidents.
  • Notify emergency responders, local law enforcement, fire departments, EMS, property management, and other stakeholders during emergency situations.
  • Accurately document incidents, alarms, and operational activities using computerized reporting systems.
  • Prepare clear, concise, and detailed incident reports and activity logs.
  • Review and retrieve CCTV footage to support investigations and incident documentation.
  • Escalate incidents according to established policies and incident response procedures.
  • Monitor building systems and report equipment malfunctions, security vulnerabilities, or life safety concerns.
  • Maintain situational awareness of all ongoing incidents and provide updates to leadership as necessary.

Qualifications:

  • High school diploma or GED required.
  • Previous experience in an Incident Command Center (ICC), Security Operations Center (SOC), dispatch center, emergency communications, law enforcement, military, or security operations preferred.
  • Experience monitoring CCTV, access control, and electronic security systems.
  • Strong computer proficiency and ability to operate multiple software applications simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to remain calm, organized, and decisive during high-pressure situations.
  • Strong analytical thinking, attention to detail, and problem-solving abilities.

Benefits:

  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • 401(k) with company match
  • Employee Assistance Program (EAP)
  • Paid training and professional development
  • Uniforms provided
  • Career advancement opportunities within security operations

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

#NorthernNE


 

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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