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Volunteer Services Coordinator. 

Humber River Health: Lighting New Ways in Healthcare

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, equity, inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.    

In our Volunteer Services department as we work together to deliver compassionate and respectful care to our patients, families and visitors.

Under the direction of the Director, Volunteer Services, the Coordinator, Volunteer Services is responsible for acting as the first point of contact and providing on site support for evening volunteers.

Employment Status:  Part Time

Reporting Relationship: Manager, Volunteer Services

Location:  Wilson

Department: Volunteer Services

Hours of work:    Monday - Friday, Evenings 5 pm - 8 pm   

Employee Group: Non-Union

Salary Range:   $29.799-$37.272

Responsibilities:

 Provide support and act as a resource to all evening volunteers, including the Information Desk volunteers

• Monitor daily attendance to ensure appropriate coverage
• Provide nightly report and update for the Volunteer Services team on issues
• Provide administration support for orientation, training and events
• Print and distribute “Contact A Patient” emails
• Respond to general inquiries, emails and messages regarding process to becoming a volunteer

 Requirements:

• Successful completion of at least one year of post-secondary education. 
• 1-2 years experience in a leadership role
• Volunteer experience. 
• Exceptional interpersonal skills to foster relationships with volunteers
• Excellent customer service skills.
• Well-developed verbal and written communication skills.
• Superior organizational skills and detail-oriented.
• Able to work independently and as a member of a team.
• Strong computer skills - Microsoft office (Word, Excel and PowerPoint).
• Health care experience preferred.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect. All employees have the opportunity to contribute to the Healthcare of Ontario Pension Plan (HOOPP), one of Canada's leading defined benefit pension plans, featuring employer-matched contributions to help you build a secure retirement.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

 We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.