Volunteer Bass Concert Hall Jobs (NOW HIRING)

This is a part time student position at Texas Performing Arts. Both work study and non-work study students are encouraged to apply. Position is available to continue throughout student tenure.

Why Work for Texas Performing Arts?

• Real world experience working in a non-profit arts presenter.
• Opportunities for advancement, wage increases, and growth in responsibilities.
• Professional development opportunities and support.

About Texas Performing Arts

Texas Performing Arts (TPA) is the professional arts presenting and producing program of The University of Texas at Austin. One of the largest and most active university-based performing arts centers in the U.S., TPA is an anchor institution in Austin's arts, cultural, and entertainment landscape. TPA operates venues on the UT campus including Austin's largest theater, Bass Concert Hall. Its public programs include Broadway in Austin; an international season of dance, theater, music and more; and the Texas Welcomes series of national touring artists. TPA is part of UT's College of Fine Arts and engages students across the university in creative experiences.

Purpose

This position serves as a first contact for clients and customers. The Receptionist answers questions, provides direction, and offers clerical support with general administrative tasks to the entire organization. The Receptionist will also assist with various tasks to improve the efficiency and flow of the back stage area. This posting is for consideration in the Administrative, Loading Dock, and/or Front of House Locations. Some duties and responsibilities are specific to one or the other area.

Duties and Responsibilities:

• Act as the first point of contact for guests entering the Bass Concert Hall lobby.
• Assist guests both in person and over the phone with issues relating to upcoming performances and general information about Texas Performing Arts.
• Greet guests as they enter, and remain attentive to answer any questions they might have.
• Have an overall understanding of Texas Performing Arts in order to transfer callers and respond to e-mails appropriately.
• Provide superior customer service, both in person and over the phone.
• Assist in routine data collection and processing.
• Perform data entry/retrieval functions, including the maintenance of existing data files.
• Represent Texas Performing Arts with a pleasant and professional demeanor through all interactions.
• Assist with shipping and receiving of packages for guest services
• Provide customer service for vendors and patrons with parking needs to the facility.
• Monitor the front of house area on show days by allowing and denying access to guests according to the rules of each show.
• Assist in setting lobbies up for events; moving furniture, setting up tables and chairs.
• Provide clerical support, specifically with record keeping and data entry.
• Arrive on time for work and maintain a reliable attendance record.
• Dress appropriately for work in a casual, yet professional environment. Work on loading dock will require dealing with outside weather conditions.

Required Qualifications:

• Availability to work scheduled shifts during normal business hours (M-F; 9-5)
• Excellent communication skills.
• Accuracy in spelling, grammar, and punctuation.
• Must be self-motivated, detail-oriented, and able to work with minimal supervision.
• Basic computer skills with a working knowledge of Microsoft Word and Excel.
• Strong independent and collaborative work ethic.
• Responsible, dependable, and punctual behaviors.
• Enjoy working with people of varied backgrounds.
• Proven ability to think quickly on one's feet to solve challenges as they arise.
• Demonstrated ability to tactfully and professionally interact with professional artists and performers, as well as day-to-day interaction with departmental staff and contractors.

Preferred Qualifications:

• The ability to lift 25 pounds regularly (not required for all possible locations)
• An interest in the performing arts.
• An interest in venue operations, volunteer coordination, and/or customer service.
• Previous customer service work.

Salary Range: $13.00/hour

Working Conditions:

• Repetitive use of a keyboard at a workstation. Prolonged screen time.
• Significant in person, over the phone, and written communication with members of the public
• Physically able to lift and carry objects up to 25 pounds.
• Works independently and unsupervised on a regular basis.
• Work collaboratively as member of a team with people of varied backgrounds.

Work Shift:

• Standard 8am – 5pm office hours.
• Some night and weekend work available in relation to performances and events.

Required Materials:

• Resume/CV
• Cover letter/Letter of Interest
• Fall semester availability
• Copy of work study award, if applicable